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Sedano Ford

La Mesa, CA

3.9
713 Reviews

8970 La Mesa Blvd

La Mesa, CA

91942

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Showing 713 reviews

November 10, 2020

Mark worked with Travis to get the exact car my wife wanted and the right color too! Happy Wife and a Happy Life--Great work Team Penske!! 5th Car have purchased from Drew/Penske-- Bill Joyce More

by bbjoyce3130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Travis and Darrell in financing--
Nov 12, 2020 -

Sedano Ford responded

Hello, Thank you for taking the time to share your feedback with us. However, we are concerned with your rating. Was there anything, in particular, that didn't meet your expectations? I would appreciate the opportunity to address any of your concerns. Would you mind providing your contact information in an email to me at rcerulli@socalpenske.com? Thank you, Ralph Cerulli General Manager Penske Ford

November 08, 2020

Shocked to learn that lug nut were no good. Wasn't told when I bought the truck that they were a problem. Also I had to buy new ones. Not happy. No loaner car available. More

by Rich18lz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan green
Nov 11, 2020 -

Sedano Ford responded

Hello, I would like to extend my personal regrets regarding your experience with our Service Department. My name is Ruslan Batenko, and I am the Service Manager with Penske Ford. I would appreciate the chance to speak with you and get more feedback. You can email me at rbatenko@socalpenske.com or call me directly at 619-433-6061. Thank you for your feedback and we look forward to speaking with you. Best, Ruslan Batenko Service Manager Penske Ford

November 04, 2020

I have not seen service so good in a long time .they act like they care to do a good job .I have already recommended Penske Ford of LaMesa .Thank You for caring to do a good job More

by Sandsokmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Whitlow
Nov 05, 2020 -

Sedano Ford responded

Thank you for the great review. We are happy to know that you enjoyed our services. We can't wait to work with you again.

November 02, 2020

Very professional. All my questions were answered and I was kept up to date on repairs. The front staff was wonderful and attentive. I never felt ignored. Thanks Everyone More

by wespa_
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wetzel and front staff
Nov 03, 2020 -

Sedano Ford responded

Thank you! We take our reviews seriously and are delighted to hear about your service visit. We appreciate your feedback! We want all our customers to feel this way when leaving our dealership! Safe travels!

November 02, 2020

This was the best experience I’ve ever had at purchasing a Ford truck. Richard was very good efficient and took care of me. The credit department also did a very smooth transaction. Dealing with everything More

by markwaller7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Nov 03, 2020 -

Sedano Ford responded

Thanks for sharing your positive experience purchasing your Ford. We'll be sure to thank Richard for his excellent level of care. Please have a wonderful day!

November 01, 2020

Great experience. the customer service personnel- Amy Barclay @ Penske Ford La masa did a good job in answering my questions and helped me finish my services on a timely manner More

by appiah.robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Barclay
Nov 02, 2020 -

Sedano Ford responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review for Amy. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further service needs or questions, please reach out!

October 31, 2020

I will certainly recommend Penske Ford La Mesa and especially Rick Garrett to anyone that is planning on buying a car. Rick made the entire car purchase quick and easy! More

by Charbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Garrett
October 30, 2020

This is my 2nd vehicle from here. My experience was great, and Richard K. was awesome in helping me with my purchase! Thanks Richard and Penske Ford! More

by Victor Gonzales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard K.
October 29, 2020

Always great service when I bring my C-Max in for service. Unlike many dealerships service after the sale has been excellent. Everyone is very helpful. More

by cairnsdogs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
October 28, 2020

Took my ford in for its first service. Excellent service, was in and out quickly. Dealership was clean and the staff was friendly. Will be back again. More

by Clarky116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
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