Security Dodge Chrysler Jeep Ram - Service Center

Not good The guy who greets you gave me 0 instruction other than “I’ll move the car”. Half hour later, they’re all scrambling around like it’s a military opera The guy who greets you gave me 0 instruction other than “I’ll move the car”. Half hour later, they’re all scrambling around like it’s a military operation saying they can’t locate me. I finally go in and they tell me to meet with Wendy, who by the way, was as rude as can be. She tells me “oh by the way, there’s a recall on your car. Best get that fixed”. Totally unprofessional and I can tell she doesn’t like her job. I never write negative reviews but security dodge service center was horrendous and I’ll try to avoid them as much as possible. Find people who aren’t miserable. Couldn’t even tell you the names of anyone because nobody introduced themselves to me. More

Great service My vehicle was brought in quickly and addressed immediately! I will keep bringing my Jeep here for service as the job is always well done. My vehicle was brought in quickly and addressed immediately! I will keep bringing my Jeep here for service as the job is always well done. More

sales dept is good The sales department is good. The service department could use some communication improvement. All of the staff is nice, they are just extremely busy The sales department is good. The service department could use some communication improvement. All of the staff is nice, they are just extremely busy and you can’t always find out the same day what’s wrong with your vehicle, More

drive up service beautiful wait area, super clean bathrooms, great coffee, work was done reasonable fast.no complaints.It's a tight location to get up to the service e beautiful wait area, super clean bathrooms, great coffee, work was done reasonable fast.no complaints.It's a tight location to get up to the service entrance, so get there early. More

never had any problems never had a problem with service when I would bring in my jeep Grand Cherokee for oil changes and re-calls and all repairs are done in a timely manner never had a problem with service when I would bring in my jeep Grand Cherokee for oil changes and re-calls and all repairs are done in a timely manner. More

Service I like the way the employed take care the customer, fast service, good job, everything is ok, I recommended all my friend going there for service I like the way the employed take care the customer, fast service, good job, everything is ok, I recommended all my friend going there for service More

Caring & helpful staff! Always a pleasant experience.....from my first visit purchasing my vehicle to receiving scheduled maintenance. They make me feel as if I am the only c Always a pleasant experience.....from my first visit purchasing my vehicle to receiving scheduled maintenance. They make me feel as if I am the only customer. Thank you so much! More

Brand New Car - Nothing but headaches and aggravation So I bought a brand new car that came with not only scratches but a nice ding in the door. I was issued a we owe - fine but they took 3 weeks to fix So I bought a brand new car that came with not only scratches but a nice ding in the door. I was issued a we owe - fine but they took 3 weeks to fix it properly! Not only that but the transmission was garbage on the truck the 2nd day I had it it was not changing gears, throwing me forward the jerking was so bad and not only was it scary it was dangerous. Not to mention going backwards after takin my foot off the brake at red lights! I called to make an appointment bc there was clearly something wrong with the vehicle and they had me on hold for an hour! Are you kidding me?! That’s disgraceful!! I had to call back and speak to sales to go track someone down in service!! They then Accused me of not knowing how to drive a car basically - saying if check engine light isn’t on there’s nothing they can do and that I “must have “ put the car in manual or messed with the paddle shifters. No I’m not a moron thanks ! When I was finally able to bring the car in the “receptionists” for service were quite obnoxious and rude ! Thank goodness for Erik and Jonas for being so nice about everything or I would’ve lost my mind! Still parts had to be ordered it’s a miracle I even made it to the dealership and they had my car longer than I have and not only did I have to make the payment but I basically lost a month of my xm too. So the transmission was also leaking transmission fluid and RUINED 2 driveways! One of which a very expensive brick driveway of a coworker of mine. No one seems to care about any of this at the dealership - I can only hope for the same to happen to them so they understand the frustration and inconvenience of it all! They have done NOTHING TO COMPENSATE ME for any of this and I didn’t even get an apology from a manager. Terrible leadership - what happened to customer service?? More

Getting ready for a road trip Oil change inspection rotate tires All my fluids checked and my brakes checked now I’m ready for my road trip good job Oil change inspection rotate tires All my fluids checked and my brakes checked now I’m ready for my road trip good job More

Tranny issues Transmission still not shifting properly he two to one shift which is a known problem, you guys even call it the two to one shift, it needs a valve bo Transmission still not shifting properly he two to one shift which is a known problem, you guys even call it the two to one shift, it needs a valve body, and you keep doing a “flash” of the computer, it’s not working, now I have to go in for THE THIRD TIME, for this Isssue, not good, not happy More