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Security Dodge Chrysler Jeep Ram - Service Center
Amityville, NY
1,864 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,864 Reviews of Security Dodge Chrysler Jeep Ram - Service Center
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September 06, 2018
My Jeep Service Experience The work/service was good. I had a free oil change/inspection. I mentioned it to the woman on the phone before dropping off, and without having to sa The work/service was good. I had a free oil change/inspection. I mentioned it to the woman on the phone before dropping off, and without having to say anything else, I was not billed for it. I was very happy about that. What I was very disappointed in was the amount of time/confusion/chaos that went into dropping off the car and picking it up. It took me 20 minutes (no exaggeration) with a 3 month old waiting in my wife's car, to just hand someone the keys and tell them I wanted an oil change and inspection. The valet guy is running around like a chicken without a head b/c there is nowhere to park the cars and the drop off area for service is far to small so there is no where to park any cars. I had to move my car 2 times while waiting for someone to give me a ticket b/c I was blocking ppl in (again no where to park). Other people dropping their cars off seemed to share my frustration w/ the process. I picked the car up at 8:00 at night (the hours are convenient i will give them that) and once again it took NO EXAGGERATION 30 minutes to get my car. I paid the $10 it cost me in a matter of a minute and 30 seconds and then proceeded to sit outside waiting for a valet person to bring my car forward. They couldn't find the car b/c the person who originally ticketed my car did not write the correct ticket number. So finally at 8:30 they find the car. But there were virtually no other customers there at this time, maybe 1 or 2. There is no reason this should have taken 30 minutes after paying for them to bring my car up. I would have been happy to just take my keys and go drive my own car away but they wouldn't give them to me. More
by MAGGIE.BUONDELMONTE
Verified CustomerEmployees Worked With
Valet
September 03, 2018
Attentive and accommodating The dealership has serviced my 2014 Jeep Wrangler for maintenance service timely and efficiently. My shocks were replaced and covered under the warran The dealership has serviced my 2014 Jeep Wrangler for maintenance service timely and efficiently. My shocks were replaced and covered under the warranty. They also helped to expedite my windshield glass replacement with a local company so I could get my inspection on the same day. More
by applejack914
September 01, 2018
A satisfied customer I had a problem with my Pacifica and my service advisor, Wendi was great! She was friendly and knowledgeable. She explained what the problem was and I had a problem with my Pacifica and my service advisor, Wendi was great! She was friendly and knowledgeable. She explained what the problem was and kept me informed! Thank you , Wendi! More
by EDC3K5
Employees Worked With
Wendi Berke, Natalie Jenkins
September 01, 2018
Awesome, extremely accommodating, really professional I can’t say enough good things about security! They really went above and beyond to accommodate and help me out! My family has a bunch of cars from se I can’t say enough good things about security! They really went above and beyond to accommodate and help me out! My family has a bunch of cars from security and that’s all we will buy from More
by Evan/Carolyn Schatzberg
August 31, 2018
great job Repair of a couple of minor dents under Ultracare warranty pkg. made my new truck look new again! The dings were very visible, not very big but annoyi Repair of a couple of minor dents under Ultracare warranty pkg. made my new truck look new again! The dings were very visible, not very big but annoying to look at every time I got into the truck. Can't even tell they were ever there! More
by oopie527
Employees Worked With
Michael Abrahams, Wendi Berke, William Polanco
August 31, 2018
Excellent Service My service advisor Wendi was excellent. She went the extra mile to ease the situation. She provided a detailed explanation and assisted us in gettin My service advisor Wendi was excellent. She went the extra mile to ease the situation. She provided a detailed explanation and assisted us in getting the repair taken care of with no stress. More
by MJKOUB
Employees Worked With
Wendi Berke
August 30, 2018
fast oil change. got me out fast. In other dealerships i have waited over 2 hours Only problem i had was my main reason going there was to possibly end my lease ear got me out fast. In other dealerships i have waited over 2 hours Only problem i had was my main reason going there was to possibly end my lease early and lease a new jeep golden eagle. you did not have one in stock. OK But without a price i could not find out if i could afford to do it. How much my lease end would be. $42,000 car how much monthly payments would be for a lease. other dealer have the jeep in stock More
by bmmschafer
Employees Worked With
dont remember names
August 29, 2018
fast and professional They were very helpful and very professional they kept me updated every step reguarding my service. They also informed me of another recall coming up They were very helpful and very professional they kept me updated every step reguarding my service. They also informed me of another recall coming up and to bring in right away More
by hightec1
Employees Worked With
Brandon Troy, Davolio Bill
August 29, 2018
Geear The service is always good. Never a problem always pleasant and helpful. I can’t remember their names but they always make me feel comfortable The service is always good. Never a problem always pleasant and helpful. I can’t remember their names but they always make me feel comfortable More
by SUSANRANIERI
Employees Worked With
David Garcia
August 28, 2018
Service Department Truck was there for two days and still experiencing same problems as it did when I brought it in. Had to wait over a month for a moon roof leak appoi Truck was there for two days and still experiencing same problems as it did when I brought it in. Had to wait over a month for a moon roof leak appointment. And yet moon roof still leaking after that service. This is a brand new truck with 2500 miles on it. Feel I shouldn't wait this long to have a brand new car looked at. More
by antdanjoe
Employees Worked With
Jarret
