Secret City Chrysler Dodge Jeep RAM

We couldn’t be more pleased with how Dylan & the entire Secret City Team helped us in a bad situation!!! Dylan is the most amazing Salesman we’ve ever dealt with & the entire team went above & beyond!!! Secret City Team helped us in a bad situation!!! Dylan is the most amazing Salesman we’ve ever dealt with & the entire team went above & beyond!!! We’ll definitely be back to buy a Jeep from them in a few years!!! Everyone was so amazing!!!! More

Dylan was very patient and easy to work with. I really appreciate everyone’s kindness towards me. I really appreciate everyone’s kindness towards me. More

Thank you Katie Stone for excellent care. Wonderful atmosphere and service. One year later and I love my truck Wonderful atmosphere and service. One year later and I love my truck More

KYLE CARL. GO SEE HIM. I HONESTLY HAVE TO TELL YOU'LL A TRUE STORY. A DEER TOTALED MY 2000 BLAZER RIGHT B4 THANKSGIVING. HAD FULL COVERAGE THANKFULLY. SO I ONL GO SEE HIM. I HONESTLY HAVE TO TELL YOU'LL A TRUE STORY. A DEER TOTALED MY 2000 BLAZER RIGHT B4 THANKSGIVING. HAD FULL COVERAGE THANKFULLY. SO I ONLY WAS AT MY JOB FOR 2 MONTHS AND HAD 2000 DOWN 600 CREDENTIAL BUT WALKED AWAY WITH A 2019 RAM CLASSIC 4X4 33'S ON IT ALREADY COUPLE OF DINGS NOTHING MAJOR FOR A TRUCK. V6 8 SPEED TRANSMISSION IS FASTER AND STRONGER THAN YOU'LL WOULD LIKE TO THINK. 134K MILES. ALL I DID WHEN I GOT IT WAS OIL CHANGE AND I TUNED IT UP 😆 🤣 IT WAS EASIER THAN THE MECHANICS TRIED MAKING IT LOOK LIKE. BUT HONESTLY OVERALL ITS A SOLID TRUCK AND I WOULDN'T HAVE GOTTEN IT AT A BY HERE PAY HERE LOT. OH. THEY ALSO KEPT THEY WORD ON REPLACING A LINE FOR AC. MY AC BLOWING SUPER COLD NOW More

Purchased a 2023 jeep wrangler rubicon and will never purchase from this dealership again. LIES,LIES AND MORE LIES. TELL YOU ONE THING AND LIE TO GET YOUR TRADE IN AND MONEY. DAVID CLENDEON IS A THIEF AN purchase from this dealership again. LIES,LIES AND MORE LIES. TELL YOU ONE THING AND LIE TO GET YOUR TRADE IN AND MONEY. DAVID CLENDEON IS A THIEF AND LIAR. READ ALL PAPERWORK BEFORE YOU SIGN ANYTHING BECAUSE IT WANT MATCH WHAT YOU MADE A DEAL FOR. THEY ADD ON EVERYTHING TO ROB YOU BLIND. NEW NAME STEAL CITY. More

My 2018 ram 1500 was in service department this weeh for warranty work and some maintenance. Keith was great fighting with warranty company and suggesting some maintenance items. I will continue to work wi warranty work and some maintenance. Keith was great fighting with warranty company and suggesting some maintenance items. I will continue to work with them. More

I have already wrote a review about my 2022 Gladiator I bought from David C. Back in October. This is about service department, they are absolutely terrible! Check engine light came on for the second time, bought from David C. Back in October. This is about service department, they are absolutely terrible! Check engine light came on for the second time, went back to service department, talked to same guy, said he would have it checked out. Called back day later, nothing was happening, said he was waiting on Dodge, I called back few days later, said they would call me when they heard back from Dodge. But nothing! I went to service department that Friday after work, no one at desk, I went and found David my salesman, told him my problem, he went to talked to his boss. He brought me in there where his boss was, the guy knew I was mad, never said nothing to me. So David come on and we see what we can find out. We went through service department, no one still there, which he committed that’s wrong! We went to shop, he talked to foreman there, asked where everyone was, said he didn’t know, I spoke up and said can you get my Gladiator right there outside shop, and was left unlocked in parking lot, and bring it to me , I will never be back here at all. David said he understood. If my light comes back on, I will take it somewhere else, I will never buy or have any service work done here at all! My experience here will never be forgotten. If it was up to me , I would fire the General Manager and everyone in service department! Start over with better people and someone who cares and that are interested in fixing the problems that should not come with purchasing a new vehicle! More

I've happily done business with Secret City since 2012 and referred many people to them. After the experience, from the Salesman, Mark, on through various departments of incompetence in the handling o and referred many people to them. After the experience, from the Salesman, Mark, on through various departments of incompetence in the handling of this transaction I really do not see me ever purchasing another vehicle from Secret City Dodge. I asked for KBB value on my truck, $18,000 with mechanical problems. Salesman and Trade-in Manager playing let's confuse the customer as much as possible 2 or 3 times, got me to agree to $11,000 and when I got my paperwork, which had errors that had to be fixed, it said, as yours states, I only received $9,000 trade-in on my truck. So, I've been ripped off for $9,000, Donna in registration called me and in no uncertain terms tried to put the blame for their poor work on me and make me feel I must rush and make it a priority to correct the incompetence of the people working on this transfer of ownership. To top it off, I now have to go deal with the courthouse to get a name off a registration for a vehicle that, the only place that last name appears, is on a Trucks Title that I traded to you and my new vehicle is financed in my proper name and now registered in the wrong name. Glad I obey the rules of the road, since I've been driving this Jeep Grand Cherokee all over TN, KY, OH and other States on the east coast for let's see for 4 months without proper registration?? And I still have to go, hmm let's see pay again for registration transfer?? I've heard I'm sorry for the confusion and trouble from every department I've dealt with. But I'm just supposed to say "OH, It's OK, I'll fix it" This still isn't resolved 11/2/2022. I asked to speak with the GM, there contact refused to give me a name or contact information. One very Disgusted Consumer. More

Their service department is absolutely horrendous! They had my 2014 Dodge Dart for over two weeks and didn’t even run a diagnostic check on it!!! AVOID AT ALL COSTS!!! They had my 2014 Dodge Dart for over two weeks and didn’t even run a diagnostic check on it!!! AVOID AT ALL COSTS!!! More

Salesman Mark was arrogant, not upfront with condition of car, drove hour and half to see car. My car 2 years older and 60,000 miles more was in better shape. He said been selling cars for 30 years…sad to sa car, drove hour and half to see car. My car 2 years older and 60,000 miles more was in better shape. He said been selling cars for 30 years…sad to say. More