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1,302 Reviews of Secor Subaru - Service Center
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May 10, 2019
Repair I was told headlight repair would be under warranty. Part had not been ordered several weeks earlier. The headlight had been disassembled before this I was told headlight repair would be under warranty. Part had not been ordered several weeks earlier. The headlight had been disassembled before this was realized. I was told it would not be covered under warranty More
by BSINAY
Verified CustomerEmployees Worked With
Amanda Easom, Lauren McGloin
May 08, 2019
As always, great service!! Worth every penny to go to the dealership for service! They shuttle me back and forth to work and always call and explain if a routine maintenance tur Worth every penny to go to the dealership for service! They shuttle me back and forth to work and always call and explain if a routine maintenance turns up something unexpected. Will continue to have my services completed here, as I trust them! More
by B. Smith
Employees Worked With
Amanda Easom
May 08, 2019
Long wait- short on service. A scheduled oil change took more than one hour-no tire rotation-tire air- not checked- oil spilled on engine/ not cleaned- smell in the cabin- oil rem A scheduled oil change took more than one hour-no tire rotation-tire air- not checked- oil spilled on engine/ not cleaned- smell in the cabin- oil reminder sticker not provided. More
by Pahamilton
Employees Worked With
Don’t know technicians name., Amanda Easom
May 07, 2019
Not told when my car was ready I brought my car in for a recall repair. I was greeted pleasantly by a young lady and sent to the waiting room After waiting and hour and a half for I brought my car in for a recall repair. I was greeted pleasantly by a young lady and sent to the waiting room After waiting and hour and a half for what should have taken 1/2 hour according to the postcard and 45 minutes to an hour according to the person I made the appt with, I went over to the office. My car was in the parking lot. I asked the man at the service window if it was ready as no one had come over to tell me, paged me, or even called my house. This set off 10 minutes of "I don't know," "What was your name?", asking then disappearing. After being asked who my representative was I pointed out the young lady who had greeted me and was told no, it was someone else. There is no way I could know that. Finally it was determined that my car was ready and likely had been for some time. This has happened before at this dealership, ever since this new system of greeting customers in the service bay was started. I didn't say anything the first time because I thought, anybody can make a . But this is the second time and I'm angry.. I like this dealership but this new system isn't working for me. More
by MBJPLR
Employees Worked With
I don't remeber the names.
May 01, 2019
Excellent Great but jay was supposed to get back to me on a part price. I got a car to use for the day which was great. Great but jay was supposed to get back to me on a part price. I got a car to use for the day which was great. More
by MICHAELCOURTER
Employees Worked With
Jay Fulton
April 30, 2019
Excellent service Very responsive to my needs, did everything as agreed. Very nice facility, Friendly service writers. Every bit as good as I would expect. Will return Very responsive to my needs, did everything as agreed. Very nice facility, Friendly service writers. Every bit as good as I would expect. Will return. More
by Westy
Employees Worked With
Ed Utz, John Donovan, Lauren McGloin
April 26, 2019
Service Am always pleased with service. Only issue I have is the rear seating of the car is never vacuumed, only the front. Otherwise, no complaints. Am always pleased with service. Only issue I have is the rear seating of the car is never vacuumed, only the front. Otherwise, no complaints. More
by TABBY1933
Employees Worked With
Lauren McGloin
April 25, 2019
Oil Change Great Service but the Express Service was not quick. The Lounge Area was nice but some healthy snack alternatives would be appreciated. Free Cash Wash Great Service but the Express Service was not quick. The Lounge Area was nice but some healthy snack alternatives would be appreciated. Free Cash Wash. More
by RWKOSTA
Employees Worked With
Ed Utz
April 25, 2019
Very professional service Well done. Special mention of laura McGoin service rep. She went out of her way to get me scheduled. And to make sure I could get to my hospital vis Well done. Special mention of laura McGoin service rep. She went out of her way to get me scheduled. And to make sure I could get to my hospital visit More
by BARBARAKAPLOWE
Employees Worked With
Lauren McGloin
April 25, 2019
Service Amanda was awesome and kept me informed about the progress. She also arranged for a loaner when it was clear my car wouldn’t be ready the same day. Amanda was awesome and kept me informed about the progress. She also arranged for a loaner when it was clear my car wouldn’t be ready the same day. I was not happy with the person who answered the phone when I made the appointment. He said his name was Jay. He said that I wouldn’t be able to get a ride home because it would tie up the driver too long. I had asked for a ride to the GROTON side of Mystic. So I arranged for a friend to pick me up. I was not impressed with his customer service. Amanda more than made up for his lack of customer service and she is the only person I want to work with in the future. She is the only reason I’ll return to this dealership. More
by UMAKURUGANTI
Employees Worked With
Jay Fulton, Amanda Easom
