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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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May 27, 2019

Customer service really was poor. I just want to start by saying that Lynnette was really great. However everyone else I dealt with, especially John, were rude and unhelpful. A person More

by RYANBIBZ94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Donovan, Lynette Rodriguez
May 23, 2019

Cannot turn off robots contacts Have attempted on several occassions to stop receiving notifications and other text messages from Secor Subaru. Nothing works. I still get such messag More

by EDHELLENBRECHT
Recommend Dealer
No
Employees Worked With
Paul Westermeyer
May 20, 2019

Subaru Recall Brought in my Forester for a recall. Drove right into the service bay. Was greeted by an associate right away. Car was repaired rather quickly & I was More

by PJBINNY
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
May 21, 2019 -

Secor Subaru responded

Thank you for this excellent review of Secor Subaru Service in New London. We strive to make every event a 5 star experience and it looks like we achieved that with you! Thank you for taking the time to mention our drive in service and our trusted Service Adviser, Amanda. I will be sure to communicate your positive remarks to Amanda and our entire Service team. We are pleased you found everyone to be pleasant and helpful, and we look forward to working with you again in the future. Best, Julia Secor

May 16, 2019

Great service on recall Promptly scheduled my recall appointment provided a loaner and had the work done and vehicle washed right on time. A stress free visit and no wasted t More

by SREILLY8083
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Lynette Rodriguez
May 16, 2019 -

Secor Subaru responded

Thank you for your excellent review for Secor Subaru Service in New London. We strive to make every experience a 5 star event and it looks like we accomplished that with you. We know that your time is valuable so we want to make customer service as stress free as possible! Thanks for mentioning Lauren and Lynette in your message as I will be sure to pass along your positive comments to them. Respectfully, Julia Secor

May 16, 2019

Friendly and helpful but quoted wrong The service was overall very good. The advice employees were friendly and helped me get a loaner car due to my car's part being out. However, I was qu More

by Sos2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom, Lauren McGloin
May 16, 2019 -

Secor Subaru responded

Please contact me at your convenience. Respectfully, John Donovan Secor Subaru Service Manager 860-442-2323 Ext: 248 Email: jdonovan@secorauto.com

May 15, 2019

Very pleased! I had to bring my Legacy in for a recall. Lauren McGloin was so polite and helpful, especially when I had to change my appointment. She explained exa More

by MMELESKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Barbera, Lauren McGloin
May 16, 2019 -

Secor Subaru responded

Thank you for this excellent review for Secor Subaru Service in New London! We strive to make every experience with Secor a 5 star event and it looks like we accomplished that with you, making it "delightful"! Thanks for taking the time to mention Lauren in your comments, which I have shared with her. We place a lot of trust in our team to provide you with a positive, helpful experience and we are pleased to know that this trust is well founded. We look forward to working with you again in the future! Respectfully, Julia Secor

May 14, 2019

Very positive Everyone was friendly and helpful I donot have any complaints eIt took a little longer than anticipated but everything worked out well Thanks for doin More

by DLARSON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
May 16, 2019 -

Secor Subaru responded

Thank you for the excellent review of Secor Subaru Service in New London! I will pass along your positive comments to Lauren and the rest of our team. We strive for a very positive experience and it looks like we accomplished that with you. We look forward to working with you again in the future. Respectfully, Julia Secor

May 13, 2019

Great Service, Easy Peasy! My first service with Secor and our Ascent. We decided to change from our usual dealership because of the way I was interacted with after the car was More

by GREGBOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
May 13, 2019 -

Secor Subaru responded

Wow, thanks for the excellent review for Secor Subaru in New London! We strive to make every experience, whether that be in sales, service or body shop, a 5 star event and it looks like we hit that mark with you! We look forward to working with you again to make this as easy as possible for you. Thanks for taking the time to send your review and I will pass along your positive comments to Amanda and our team. Respectfully, Julia Secor

May 13, 2019

Good but disappointing ending I was disappointed and upset that not all my items to fix were not completed and I received NO call that parts needed to be ordered It is hard for m More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
May 12, 2019

They take good care of me. The service area is well set up with a drive in garage. Check In is prompt and the waiting area is comfortable, though this time I got a terrific loa More

by RufusVS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom, Lauren McGloin
May 13, 2019 -

Secor Subaru responded

Thank you for this excellent review of Secor Subaru Service in New London. We strive to make every visit a 5 star event and it looks like we accomplished that with you! Thanks for also referencing the promptness of our check in team, Amanda and Lauren in particular, and our drive in (express) lane installed to better accommodate you. I will be sure to pass along your positive remarks to Amanda, Lauren and the team. We look forward to working with you again in the future. Respectfully, Julia Secor

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