Secor Subaru - Service Center

Brought in for recall Brought my car in for a recall and they messed up my vehicle. The car started running worse and we had to pay to have it towed there. They were not on Brought my car in for a recall and they messed up my vehicle. The car started running worse and we had to pay to have it towed there. They were not on top of doing to correct fix and the service center seemed all over the place. My neighbor went to another Subaru and had no issues for the same recall and it was done in 15 minutes. My car was there all day and made it worse. I am def not a happy customer. If it was to for Dan Mirles I probably wouldn’t have seen or heard from service. What a nuisance. I am still not quite sure if it is fully fixed. Time will tell. They also put my family at great risk because no check lights came on for us to know there was anything dangerous going on. More

New Camera The quality of the work has not changed, always happy. The problem I see is with the service desk. First, I called many times two different days & no The quality of the work has not changed, always happy. The problem I see is with the service desk. First, I called many times two different days & no one picked up the phone. I was able to get someone in both parts & sales but not service. I went into Jay Fulton’s phone message system, then I found out he no longer was employed there after I had the camera installed & inquired. I had paid for my camera when it was ordered & charged again when installed, which was remedied after they found someone who knew how to issue a credit to my card. I hope remedying the phone answering system. And you still list Jay below as a service person. More

Frustrated is understated. Charlie Secor did take a personal interest but thats where it ended. Total lack of communication from the service dept. and we never is understated. Charlie Secor did take a personal interest but thats where it ended. Total lack of communication from the service dept. and we never had one interaction with the service manager. It took a total of almost two weeks and over $500 for our car not to be fixed. Now we are told only a new transmission with fix it. You are the professionals, why would it take $500 of nothing to know this. Its and older and said call us because if its too much we will probably just get a new car. We feel like you knowingly sucked $500 out of us. The worst part for us is how, with the little communication there was, is how on two occasions the service advisors told us the car was all set and ready to go, when it clearly wasn't.Well, we will be buying a new Subaru but it will not be from Secor. More

Poor communication and service Poor communication about what was wrong with the car, options to fix it, and cost. Said they would call, then never did, & when I called said they we Poor communication about what was wrong with the car, options to fix it, and cost. Said they would call, then never did, & when I called said they were waiting for me. Price quote in writing was $400 more than what was said over the phone. Never going back and will recommend others go somewhere else. More

The worst experience ever. I had an appointment to get my car an alignment - it took 2 1/2 hours. The three girls who run the front end are terrible. I had an appointment to get my car an alignment - it took 2 1/2 hours. The three girls who run the front end are terrible. More

Air conditioning not fixed Air conditioning worked for one day. Blows cold air for 5-10 minutes then warm air.Sometimes just warm air comes out.Os there a TSB on this issue? Air conditioning worked for one day. Blows cold air for 5-10 minutes then warm air.Sometimes just warm air comes out.Os there a TSB on this issue? More

Consistently shoddy and unreliable service I have had two bad experiences with Secor Subaru service. 1. About 1.5 years ago, I took my car in to have the driver's side window motor replaced. I have had two bad experiences with Secor Subaru service. 1. About 1.5 years ago, I took my car in to have the driver's side window motor replaced. Secor completed the work quickly and the motor worked fine when I picked up the car. However, I discovered about a year later that when I locked the car with my key fob or the switch on the door, the driver's side lock didn't engage. I took the door panel off and discovered that the electrical connector for the switch was disconnected. Secor didn't reconnect the lock actuator switch and I was unknowingly leaving my car unlocked for over a year! 2. I recently took my car in for recall service on the passenger side air bag. Prior to bringing the car in for service, I personally rotated my tires and checked my brakes. On doing this, I discovered that the passenger rear brake pads were very low and starting to mar the brake rotor. I planned on doing a brake job, but I decided to wait until after the recall service was completed. When I dropped off the car, the service representative told me that as part of the service, they would perform an 11 point safety check of the car. However, when I picked up the car, there was no alert about the brakes even though this was supposed to be included in the safety check. On top of this, a few weeks later, I discovered that the trunk release button on the driver's side dashboard no longer worked, even though the key fob trunk release worked fine. I did some checking and discovered that the valet switch inside the glove box wasn't connected, the glove box light wasn't connected, and there was a screw missing on the glove box housing. Since the passenger airbag service required the glove box to be removed, I concluded that Secor once again, failed to reconnect everything properly when doing the service. I decided to fix the issues myself since I didn't trust Secor to fix it. I had previous good experiences with Secor Subaru service, and I thought I could trust them to do good work. However, my two recent experiences have eroded my trust, and I will think twice about bringing my car for service there again. More