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1,310 Reviews of Secor Subaru - Service Center
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August 01, 2019
Service/tire rotation was 4plus hours I made an appointment week ahead for 8 am oil change/ tire rotation. Service rep, young lady kept coming to customer lounge for other customers needs I made an appointment week ahead for 8 am oil change/ tire rotation. Service rep, young lady kept coming to customer lounge for other customers needs such as filters and so on. I finally ask about my car at 10:30, she says she will check. A couple minutes later comes back and tells me my car just went on lift, nearly 1100. I couldn’t leave as my car was now on lift !! She says their short a couple of techs today. Why not tell me at 8:00am. I would have left for another day !! Never Again. More
by P.ROMANO
Verified CustomerEmployees Worked With
Lynette Rodriguez
August 01, 2019
Top notch Amazing service Friendly Courtesy Visiting from out of town and were very accommodating I would recommend them to everyone I could not be m Amazing service Friendly Courtesy Visiting from out of town and were very accommodating I would recommend them to everyone I could not be more pleased More
by hdouton44
Employees Worked With
John Donovan, Amanda Easom
July 30, 2019
Call me Reserved a loaner to take while getting service, no loaner available. Had a issue with eye sight warning lights, brought the car back wIted an hour an Reserved a loaner to take while getting service, no loaner available. Had a issue with eye sight warning lights, brought the car back wIted an hour and Nothing found. Went home and googled my problem and found my own answer in 2 minutes..... More
by Jcxak
Employees Worked With
Lynette Rodriguez
July 24, 2019
Just ok Having just brought my other car to Nissan in Groton it was easy to see the shortcomings at Subaru. I stood around to check in my car in the 100 degr Having just brought my other car to Nissan in Groton it was easy to see the shortcomings at Subaru. I stood around to check in my car in the 100 degree day. Turnover of staff and a temp at the desk. No one seemed interested in making this a good experience for the customer. Eventually someone did step in and did text me updates while I waited. At Nissan same faces and super positive checkin experience. They run like clockwork there. Come on people. Prioritize the customer. More
by RLEWIS5557
Employees Worked With
Lauren McGloin
July 23, 2019
Everyone was great, polite and informative. Everyone was great, informative, polite and helpful. The lower waiting room was way too hot and TV too loud but it was nice that there was accommoda Everyone was great, informative, polite and helpful. The lower waiting room was way too hot and TV too loud but it was nice that there was accommodation for kids. Upper room OK but not truly comfortable seating. Privacy booths were a good addition. Took a lot longer than we were quoted for 6 month oil change, which was an unfortunate waste of time and frustrating because of plans needing to be changed. The service itself was more expensive at dealer than a comparable oil change elsewhere, but they did do a good over all check up and checked one error code that was found. The service itself was fine and we will return, but will likely just drop the car off and leave it. More
by BETHSULL919
Employees Worked With
Don't remember the young woman's name who was a service supervisor. Very nice and helpful.
July 22, 2019
not good this time the service advisor never mention to me about my car multi piont inspection. almost at the time i do service, the service advisor explain and show t the service advisor never mention to me about my car multi piont inspection. almost at the time i do service, the service advisor explain and show to me everything need to be change like brake pad and tire but last time i dont hear and she dosnt show the paper to me she just show paper for the bill and she didnt accept my coupon online she siad i need to print but clearly says on email just present itand the technician my mess on my carpet passenger side he step on it with grease on his shoe i just see it when a got home. More
by RON_VCT
Employees Worked With
Lynette Rodriguez
July 22, 2019
Personable with attention to detail. Secor has really improved their service department. They see themselves as the interface between your Subaru and you thus providing answers to the “w Secor has really improved their service department. They see themselves as the interface between your Subaru and you thus providing answers to the “why” this and “How much for that.” I was impressed. More
by JBOONE
Employees Worked With
Amanda Easom
July 21, 2019
Great service Always great service and friendly and helpful staff. Love the business center in the waiting room. Allows for me to keep working even when my car is b Always great service and friendly and helpful staff. Love the business center in the waiting room. Allows for me to keep working even when my car is being service. More
by RSMITHCCCSLP
Employees Worked With
Lauren McGloin
July 21, 2019
Recent repair of overheated engine I certainly appreciate the time and care it took for the ordering of the replacement engine and the repair but a month is a very long time. I was neve I certainly appreciate the time and care it took for the ordering of the replacement engine and the repair but a month is a very long time. I was never once offered a loaner car. I would like to clarify the statement on the repair paperwork. I had driven about four miles on a local road when the a/c stopped and I saw the temperature indicator in the red. I did not drive more than a quarter mile to pull into a safe lot to call AAA. I had to go through the same experience 7 years prior. That does not seem a very long time for a 20 yr old car with low mileage. More
by CHERYLWEST0
Employees Worked With
Amanda Easom
July 19, 2019
Overcharges and inefficient I dropped off my car and then waited 45 minutes for the shuttle service to take me to work. They need to have more then one shuttle and they should pr I dropped off my car and then waited 45 minutes for the shuttle service to take me to work. They need to have more then one shuttle and they should probably use a nicer car for the shuttle service. Even tho my appointment was at 8am, they didn’t get to my car until 2 pm and I was charged for 4 hours of labor for something that shouldn’t have taken more then an hour. They round up on their hours and overcharge for their services and the people at the front desk don’t go over the results with you and don’t explain the charges. They said they did what I asked; which is true, but when I asked if choosing a tire rotation and an oil change was right for 6 months/6000 miles, the lady at the front desk didn’t answer my question and kept saying they did what I asked. The customer service is terrible, they over charge for their services, and don’t make it clear as to what is necessary and what is extra. More
by MADDIEH
Employees Worked With
Lynette Rodriguez
