Secor Subaru - Service Center

Overcharges and inefficient I dropped off my car and then waited 45 minutes for the shuttle service to take me to work. They need to have more then one shuttle and they should pr I dropped off my car and then waited 45 minutes for the shuttle service to take me to work. They need to have more then one shuttle and they should probably use a nicer car for the shuttle service. Even tho my appointment was at 8am, they didn’t get to my car until 2 pm and I was charged for 4 hours of labor for something that shouldn’t have taken more then an hour. They round up on their hours and overcharge for their services and the people at the front desk don’t go over the results with you and don’t explain the charges. They said they did what I asked; which is true, but when I asked if choosing a tire rotation and an oil change was right for 6 months/6000 miles, the lady at the front desk didn’t answer my question and kept saying they did what I asked. The customer service is terrible, they over charge for their services, and don’t make it clear as to what is necessary and what is extra. More

This was to correct a previous service mistake Previous services were always resulted in something not right. This one put my car in a position to blow the engine. Not good.Not pleased. Previous services were always resulted in something not right. This one put my car in a position to blow the engine. Not good.Not pleased. More

Long wait for minor routine service (oil change) I wait at Secor for minor service like an oil change which typically takes less than an hour, but last time I had to wait over 2 hours! I did not fin I wait at Secor for minor service like an oil change which typically takes less than an hour, but last time I had to wait over 2 hours! I did not find out why until checking out, when the Secor rep apologized and explained that they were extremely short staffed that day. It would have been nice to have been apprised of the situation at check-in and given the opportunity to reschedule. I could have gotten the oil changed more quickly elsewhere, but have a long history dealing with Secor and like the routine safety inspection and cleaning my car gets with every service. More

1st service I was told the 1st service (5000 miles) would include an oil change as well as tire rotation. I asked 3 times if the tires were rotated and they were I was told the 1st service (5000 miles) would include an oil change as well as tire rotation. I asked 3 times if the tires were rotated and they were not! I explained the my right front tire was lower in air that the others. They checked for a leak but never inflated it to the proper psi. Also my co-worker has the same care and was charged $72.00, I paid 107.00 for the same service More

Recall repair that then caused more problems. I came to the shop for a simple recall repair and 2 days later all the lights on my car dashboard lit up, then I bought it back in and I was told by y I came to the shop for a simple recall repair and 2 days later all the lights on my car dashboard lit up, then I bought it back in and I was told by your service center they had nothing to do with it. I find that highly suspicious. The repair will now cost me $1300, I was also told that the repair that is required-on the transmission no less—can be a common issue with Crosstreks. I am very disappointed with the quality of mechanics at this Subaru repair shop. I believe they are not owning but to breaking my car and causing a brand new code to pop up. I had no other issues before. Believe me I will be contacting Subaru Headquarters and making my complaint known to as many people as I can. I thought Subaru was a trust brand in cars, I am very upset. More

Quality work, timeliness could improve Requested air bag recall and replacement of rear brakes 2 weeks prior to date of maintenance. Dropped off car at 0730. Dealership needed additional Requested air bag recall and replacement of rear brakes 2 weeks prior to date of maintenance. Dropped off car at 0730. Dealership needed additional day to replace brakes citing need to order parts. Brake job was requested 2 weeks prior to scheduled repair. Fortunate we are a 2 car household. More