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1,315 Reviews of Secor Subaru - Service Center
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August 14, 2019
Inconsistent, poor communication I've been to your center 4 times and only one of those visits went as expected. First round you guys canceled my appointment on me, when I did get in I've been to your center 4 times and only one of those visits went as expected. First round you guys canceled my appointment on me, when I did get in for service and my car wasn't ready at the designated agreed upon time (4pm) after having it all day. I was texted a few minutes before 4pm for the delay notification but i was already at the dealership. Another visit i need a new tire but a large Subaru service center does not have it in stock, this was really disappointing and it wasn't a fancy tire type. I usually have to follow up on the day of service. Try to get a hold of my advisor but she's not around. Multiple different issues over several visits, bad overall impression of your business for me. Love the car itself. More
by DFIX20
Verified CustomerEmployees Worked With
Lauren McGloin, Lynette Rodriguez
August 14, 2019
Oil Change I had an oil change at Secor subaru last week. It was very professionally done and I was able to read my book comfortably in their waiting area. I had an oil change at Secor subaru last week. It was very professionally done and I was able to read my book comfortably in their waiting area. More
by PATRICIA_MCMAHON
August 13, 2019
More than expected! Stopped in for a light bulb and got full inspection and a car wash! Perfect for leaving for vacation! Plus she was so nice and helpful! Stopped in for a light bulb and got full inspection and a car wash! Perfect for leaving for vacation! Plus she was so nice and helpful! More
by MARILYN.GRAHAM108
Employees Worked With
Lauren McGloin
August 13, 2019
Misquoted repair cost, but honored. Misquoted costs. No guarantee of work fone info given. No itemized repair parts given. No loaner car was available, Misquoted cost was eventuall Misquoted costs. No guarantee of work fone info given. No itemized repair parts given. No loaner car was available, Misquoted cost was eventually honored. Guarantee of work/parts not given. More
by Westbrook/Terry
Employees Worked With
Lauren McGloin
August 13, 2019
Great experience There was a miscommunication about authorized charges and the service deparent waa quick to make right. Great customer service, I will be back for my There was a miscommunication about authorized charges and the service deparent waa quick to make right. Great customer service, I will be back for my next service appointment! More
by CHRISTINA.ANGULO2012
Employees Worked With
John Donovan, Lynette Rodriguez
August 12, 2019
Lauren Did a great job of communicating issues with my 2000 Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great job of communicating with me regarding my car with text messages More
by DALEKENNON0
Employees Worked With
Lauren McGloin
August 12, 2019
Just a fantastic all around experience Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made for an easy process. Great experience. More
by Greg
Employees Worked With
Amanda Easom
August 09, 2019
Customer service I would like to acknowledge Amanda for an excellent customer service provided to me. She's polite, pleasant and knowledgeable. She was able to provide I would like to acknowledge Amanda for an excellent customer service provided to me. She's polite, pleasant and knowledgeable. She was able to provide me a detail results on the assessment done in my car. She also provided me a loaner car reserved for the day so I can go to my appointments. I would recommend secur Subaru to all my family and friends. More
by THEDUMPLYN2
Employees Worked With
Amanda Easom
August 08, 2019
Great Friendly Server This was our first visit for our 2018 Forester, and they took great care of us. A bit of a wait even though we had an appointment but great quality wo This was our first visit for our 2018 Forester, and they took great care of us. A bit of a wait even though we had an appointment but great quality work. More
by TALLEN8
Employees Worked With
Lauren McGloin
August 08, 2019
Great Service Advisors The service advisors kept us informed, answered our questions in a professional manner and explained what was done on the car. Amanda also handled a c The service advisors kept us informed, answered our questions in a professional manner and explained what was done on the car. Amanda also handled a correction on the car service with wisdom & trust, giving us a very positive experience. More
by JGB
Employees Worked With
Amanda Easom, Lynette Rodriguez
