Secor Subaru - Service Center

Usually good- but not today. We usually have good experiences with secor service but the service I received most recently was not good. Went in for an oil change. I had made an 83 We usually have good experiences with secor service but the service I received most recently was not good. Went in for an oil change. I had made an 830 appointment and was told 1 -1.5 hours. I waited for over two hours by the time my car was done. After 1.5 hours I had to ask at the desk more than once if my car was ready. When it finally came out, I paid, and then explained my anger and frustration for spending 2+ hours for a simple oil change. Amanda was very apologetic and when she looked at the paper work my car wasn’t checked In until 9:15!!!! 45 minutes I sat in the waiting area and my car hadn’t even been checked in after arriving at 830. Amanda was excellent and very apologetic. She gave me a card for a free oil change next time but whoever was in charge of checking me in and wasting almost a hour of my day should be held responsible. I chose to come here instead of a quick lube place which would have certainly been faster. We use secor for all of our maintenance on our two Subaru’s. The work is great and their service usually is too, but this was a real disappointment. More

Long wait even with appointment Did not find staff personable Big change since my first time several years ago. Much friendlier atmosphere several years ago Not aware of who wa Did not find staff personable Big change since my first time several years ago. Much friendlier atmosphere several years ago Not aware of who was who and had to wait about 10 minutes after pulling in to be acknowledged More

Service/tire rotation was 4plus hours I made an appointment week ahead for 8 am oil change/ tire rotation. Service rep, young lady kept coming to customer lounge for other customers needs I made an appointment week ahead for 8 am oil change/ tire rotation. Service rep, young lady kept coming to customer lounge for other customers needs such as filters and so on. I finally ask about my car at 10:30, she says she will check. A couple minutes later comes back and tells me my car just went on lift, nearly 1100. I couldn’t leave as my car was now on lift !! She says their short a couple of techs today. Why not tell me at 8:00am. I would have left for another day !! Never Again. More

Call me Reserved a loaner to take while getting service, no loaner available. Had a issue with eye sight warning lights, brought the car back wIted an hour an Reserved a loaner to take while getting service, no loaner available. Had a issue with eye sight warning lights, brought the car back wIted an hour and Nothing found. Went home and googled my problem and found my own answer in 2 minutes..... More

Just ok Having just brought my other car to Nissan in Groton it was easy to see the shortcomings at Subaru. I stood around to check in my car in the 100 degr Having just brought my other car to Nissan in Groton it was easy to see the shortcomings at Subaru. I stood around to check in my car in the 100 degree day. Turnover of staff and a temp at the desk. No one seemed interested in making this a good experience for the customer. Eventually someone did step in and did text me updates while I waited. At Nissan same faces and super positive checkin experience. They run like clockwork there. Come on people. Prioritize the customer. More

not good this time the service advisor never mention to me about my car multi piont inspection. almost at the time i do service, the service advisor explain and show t the service advisor never mention to me about my car multi piont inspection. almost at the time i do service, the service advisor explain and show to me everything need to be change like brake pad and tire but last time i dont hear and she dosnt show the paper to me she just show paper for the bill and she didnt accept my coupon online she siad i need to print but clearly says on email just present itand the technician my mess on my carpet passenger side he step on it with grease on his shoe i just see it when a got home. More