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1,310 Reviews of Secor Subaru - Service Center
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August 12, 2019
Lauren Did a great job of communicating issues with my 2000 Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great job of communicating with me regarding my car with text messages More
by DALEKENNON0
Verified CustomerEmployees Worked With
Lauren McGloin
August 12, 2019
Just a fantastic all around experience Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made for an easy process. Great experience. More
by Greg
Employees Worked With
Amanda Easom
August 09, 2019
Customer service I would like to acknowledge Amanda for an excellent customer service provided to me. She's polite, pleasant and knowledgeable. She was able to provide I would like to acknowledge Amanda for an excellent customer service provided to me. She's polite, pleasant and knowledgeable. She was able to provide me a detail results on the assessment done in my car. She also provided me a loaner car reserved for the day so I can go to my appointments. I would recommend secur Subaru to all my family and friends. More
by THEDUMPLYN2
Employees Worked With
Amanda Easom
August 08, 2019
Great Friendly Server This was our first visit for our 2018 Forester, and they took great care of us. A bit of a wait even though we had an appointment but great quality wo This was our first visit for our 2018 Forester, and they took great care of us. A bit of a wait even though we had an appointment but great quality work. More
by TALLEN8
Employees Worked With
Lauren McGloin
August 08, 2019
Great Service Advisors The service advisors kept us informed, answered our questions in a professional manner and explained what was done on the car. Amanda also handled a c The service advisors kept us informed, answered our questions in a professional manner and explained what was done on the car. Amanda also handled a correction on the car service with wisdom & trust, giving us a very positive experience. More
by JGB
Employees Worked With
Amanda Easom, Lynette Rodriguez
August 07, 2019
Worst service ever. If I could give this dealership no stars I would. Drop my car off for a simple oil change, tires rotations and wiper changes. I drop my car off at 11 If I could give this dealership no stars I would. Drop my car off for a simple oil change, tires rotations and wiper changes. I drop my car off at 11 A.M, didn’t heard anything from the dealership, so I decided to call to make sure everything was good. I called around 3 PM in the afternoon. The person that answer the phone told me that my car was still not ready and it was going to be ready around 4-4:30 PM. Received a text saying that my car is ready to go at 4:15 PM went there any nothing. Around 4:25 PM finally talked to someone and guess what my car was not fully ready. The lady asked me if I wanted to wait to get my car washed.. and I obviously said no!!!! I waited for my car for about 5:30 hrs... for a simple maintenance. Like how???? That’s my question I don’t understand. I’m really upset also at my other dealership my wipers are included in my maintenance plan, so why did I had to pay for them... I’m for sure not going back. More
by CORAIMA.F
Employees Worked With
Lauren McGloin
August 04, 2019
Service Amanda is a great service rep. She should be promoted. Friendly, knowledgeable, understanding. She knows the parts and how things work. Tries to sat Amanda is a great service rep. She should be promoted. Friendly, knowledgeable, understanding. She knows the parts and how things work. Tries to satisfy the customer More
by BRUCE35
Employees Worked With
Amanda Easom
August 01, 2019
Great experience Amanda was very helpful with scheduling, keeping me informed and being polite and friendly throughout the process. The waiting room was very comfort Amanda was very helpful with scheduling, keeping me informed and being polite and friendly throughout the process. The waiting room was very comfortable and made waiting for my car to be done much easier! More
by TIARIA07
Employees Worked With
Amanda Easom
August 01, 2019
Usually good- but not today. We usually have good experiences with secor service but the service I received most recently was not good. Went in for an oil change. I had made an 83 We usually have good experiences with secor service but the service I received most recently was not good. Went in for an oil change. I had made an 830 appointment and was told 1 -1.5 hours. I waited for over two hours by the time my car was done. After 1.5 hours I had to ask at the desk more than once if my car was ready. When it finally came out, I paid, and then explained my anger and frustration for spending 2+ hours for a simple oil change. Amanda was very apologetic and when she looked at the paper work my car wasn’t checked In until 9:15!!!! 45 minutes I sat in the waiting area and my car hadn’t even been checked in after arriving at 830. Amanda was excellent and very apologetic. She gave me a card for a free oil change next time but whoever was in charge of checking me in and wasting almost a hour of my day should be held responsible. I chose to come here instead of a quick lube place which would have certainly been faster. We use secor for all of our maintenance on our two Subaru’s. The work is great and their service usually is too, but this was a real disappointment. More
by CHRIS061488
Employees Worked With
Amanda Easom
August 01, 2019
Long wait even with appointment Did not find staff personable Big change since my first time several years ago. Much friendlier atmosphere several years ago Not aware of who wa Did not find staff personable Big change since my first time several years ago. Much friendlier atmosphere several years ago Not aware of who was who and had to wait about 10 minutes after pulling in to be acknowledged More
by ELAINEEDKEELEY
Employees Worked With
Not even sure who was who in service, Everet Dahlquist
