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1,302 Reviews of Secor Subaru - Service Center
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August 13, 2019
Misquoted repair cost, but honored. Misquoted costs. No guarantee of work fone info given. No itemized repair parts given. No loaner car was available, Misquoted cost was eventuall Misquoted costs. No guarantee of work fone info given. No itemized repair parts given. No loaner car was available, Misquoted cost was eventually honored. Guarantee of work/parts not given. More
by Westbrook/Terry
Verified CustomerEmployees Worked With
Lauren McGloin
August 13, 2019
Great experience There was a miscommunication about authorized charges and the service deparent waa quick to make right. Great customer service, I will be back for my There was a miscommunication about authorized charges and the service deparent waa quick to make right. Great customer service, I will be back for my next service appointment! More
by CHRISTINA.ANGULO2012
Employees Worked With
John Donovan, Lynette Rodriguez
August 12, 2019
Lauren Did a great job of communicating issues with my 2000 Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great job of communicating with me regarding my car with text messages More
by DALEKENNON0
Employees Worked With
Lauren McGloin
August 12, 2019
Just a fantastic all around experience Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made for an easy process. Great experience. More
by Greg
Employees Worked With
Amanda Easom
August 09, 2019
Customer service I would like to acknowledge Amanda for an excellent customer service provided to me. She's polite, pleasant and knowledgeable. She was able to provide I would like to acknowledge Amanda for an excellent customer service provided to me. She's polite, pleasant and knowledgeable. She was able to provide me a detail results on the assessment done in my car. She also provided me a loaner car reserved for the day so I can go to my appointments. I would recommend secur Subaru to all my family and friends. More
by THEDUMPLYN2
Employees Worked With
Amanda Easom
August 08, 2019
Great Friendly Server This was our first visit for our 2018 Forester, and they took great care of us. A bit of a wait even though we had an appointment but great quality wo This was our first visit for our 2018 Forester, and they took great care of us. A bit of a wait even though we had an appointment but great quality work. More
by TALLEN8
Employees Worked With
Lauren McGloin
August 08, 2019
Great Service Advisors The service advisors kept us informed, answered our questions in a professional manner and explained what was done on the car. Amanda also handled a c The service advisors kept us informed, answered our questions in a professional manner and explained what was done on the car. Amanda also handled a correction on the car service with wisdom & trust, giving us a very positive experience. More
by JGB
Employees Worked With
Amanda Easom, Lynette Rodriguez
August 07, 2019
Worst service ever. If I could give this dealership no stars I would. Drop my car off for a simple oil change, tires rotations and wiper changes. I drop my car off at 11 If I could give this dealership no stars I would. Drop my car off for a simple oil change, tires rotations and wiper changes. I drop my car off at 11 A.M, didn’t heard anything from the dealership, so I decided to call to make sure everything was good. I called around 3 PM in the afternoon. The person that answer the phone told me that my car was still not ready and it was going to be ready around 4-4:30 PM. Received a text saying that my car is ready to go at 4:15 PM went there any nothing. Around 4:25 PM finally talked to someone and guess what my car was not fully ready. The lady asked me if I wanted to wait to get my car washed.. and I obviously said no!!!! I waited for my car for about 5:30 hrs... for a simple maintenance. Like how???? That’s my question I don’t understand. I’m really upset also at my other dealership my wipers are included in my maintenance plan, so why did I had to pay for them... I’m for sure not going back. More
by CORAIMA.F
Employees Worked With
Lauren McGloin
August 04, 2019
Service Amanda is a great service rep. She should be promoted. Friendly, knowledgeable, understanding. She knows the parts and how things work. Tries to sat Amanda is a great service rep. She should be promoted. Friendly, knowledgeable, understanding. She knows the parts and how things work. Tries to satisfy the customer More
by BRUCE35
Employees Worked With
Amanda Easom
August 01, 2019
Great experience Amanda was very helpful with scheduling, keeping me informed and being polite and friendly throughout the process. The waiting room was very comfort Amanda was very helpful with scheduling, keeping me informed and being polite and friendly throughout the process. The waiting room was very comfortable and made waiting for my car to be done much easier! More
by TIARIA07
Employees Worked With
Amanda Easom
