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1,302 Reviews of Secor Subaru - Service Center
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August 22, 2019
Last minute help when my low tire alert came on My low tire alert came on one day and I drove it over to Secor to have it checked out. I didn’t have an appointment and they were swamped with other c My low tire alert came on one day and I drove it over to Secor to have it checked out. I didn’t have an appointment and they were swamped with other customers. I waited in the pleasant waiting room for a few hours.and it got fixed. Big kudos to Lauren who helped me get this repaired at the last minute. She has a “can do” attitude and very nice and friendly. Secor, you are blessed to have her working for you. Amazing! More
by EBTFONEHOME
Verified CustomerEmployees Worked With
Lauren McGloin
August 21, 2019
Battery diagnostics Very good discussions with the technicians about options. They confirmed that my battery was good but, a software update should help my car. I was im Very good discussions with the technicians about options. They confirmed that my battery was good but, a software update should help my car. I was impressed with the guys. More
by TWOSTAPLES1122
Employees Worked With
Both technicians were very helpful. , Amanda Easom
August 19, 2019
Great service I brought my car in for replacement of passenger side airbag. They were able to schedule it quickly at my convenience. I was able to have a loaner car I brought my car in for replacement of passenger side airbag. They were able to schedule it quickly at my convenience. I was able to have a loaner car while the work was being done. Everyone was very helpful. More
by DEBMCADAMS
August 18, 2019
Un knowlegeable staff not the place it used to be Staff seemed un trained or just incompetent. I had coupon from subaru and staff had no idea how to use it and tried to stiff me out of $20 of its val Staff seemed un trained or just incompetent. I had coupon from subaru and staff had no idea how to use it and tried to stiff me out of $20 of its value. Did not know ac filter was actually cabin air filter. They thought it was engine air filter. How does any service writer not know the difference. Did not know what service my vehicle actually needed at 12k had to tell them myself. Didnt know difference between oils. This palce used to be great when you interacted with an ex tech at the desk instead of service writer. That person knew what you needed. Go back to that and dont try to be boutique. On top of it waited 2hrs for oil change and tire rotation could have done it quicker in drive way including time to drive to dealer and get oil. More
by NATEC76
Employees Worked With
Lynette Rodriguez
August 18, 2019
Double charge Service department charged me to enable a key fob that they had previously disabled. Doesn’t say much for retaining customers. When this lease is over Service department charged me to enable a key fob that they had previously disabled. Doesn’t say much for retaining customers. When this lease is over, I will take my business elsewhere! More
by DHDHUBERT1
Employees Worked With
John Donovan
August 16, 2019
Completely Satisfied I use only Secor to service my Forester because they always to a gr8 job, don't try to sell me services I don't need and do it in a timely fashion. I use only Secor to service my Forester because they always to a gr8 job, don't try to sell me services I don't need and do it in a timely fashion. More
by PFOWLER1
Employees Worked With
Lauren McGloin, Lynette Rodriguez
August 14, 2019
Service and 2 Recalls Everything was great until it came to free wash. I assume it was the car washer that changed my mirror settings, radio setting and driver seat settin Everything was great until it came to free wash. I assume it was the car washer that changed my mirror settings, radio setting and driver seat setting. For the few minutes they drove my car I think this is totally unnecessary. More
by PKNUTSON
Employees Worked With
Lauren McGloin
August 14, 2019
Inconsistent, poor communication I've been to your center 4 times and only one of those visits went as expected. First round you guys canceled my appointment on me, when I did get in I've been to your center 4 times and only one of those visits went as expected. First round you guys canceled my appointment on me, when I did get in for service and my car wasn't ready at the designated agreed upon time (4pm) after having it all day. I was texted a few minutes before 4pm for the delay notification but i was already at the dealership. Another visit i need a new tire but a large Subaru service center does not have it in stock, this was really disappointing and it wasn't a fancy tire type. I usually have to follow up on the day of service. Try to get a hold of my advisor but she's not around. Multiple different issues over several visits, bad overall impression of your business for me. Love the car itself. More
by DFIX20
Employees Worked With
Lauren McGloin, Lynette Rodriguez
August 14, 2019
Oil Change I had an oil change at Secor subaru last week. It was very professionally done and I was able to read my book comfortably in their waiting area. I had an oil change at Secor subaru last week. It was very professionally done and I was able to read my book comfortably in their waiting area. More
by PATRICIA_MCMAHON
August 13, 2019
More than expected! Stopped in for a light bulb and got full inspection and a car wash! Perfect for leaving for vacation! Plus she was so nice and helpful! Stopped in for a light bulb and got full inspection and a car wash! Perfect for leaving for vacation! Plus she was so nice and helpful! More
by MARILYN.GRAHAM108
Employees Worked With
Lauren McGloin
