Secor Subaru - Service Center

car not ready when promised Scheduled my car for for a simple air bag recall which I was told would take three to three and a half hours. I dropped my car off first thing in the Scheduled my car for for a simple air bag recall which I was told would take three to three and a half hours. I dropped my car off first thing in the morning and was the second car there. Upon dropping off the car I reconfirmed the time it would take and said I will pick the car up at 2. I arrived at 2:15 and car was not ready. In fact, no one knew where the car was. I got the car back at 3:15. This is not the first time this has happened to me. The next day I realized my parking pass for work which was on my dashboard was missing. More

Top notch Great customer service. Repairs done well and was updated through the process. I will always use Secor service and for my next car purchase. Will rec Great customer service. Repairs done well and was updated through the process. I will always use Secor service and for my next car purchase. Will recommend to family and friends. More

90,000 mile plus headlight Reply to core descriptive: A reservation for oil and filter change turned into 90K big service, but timing right for thorough check before winter. Reply to core descriptive: A reservation for oil and filter change turned into 90K big service, but timing right for thorough check before winter. So pleased to now have replaced headlight aligning correctly! Thanks to service advisor for double checking service history for engine, tires, etc an the prior efforts to adjust light. We think car is driving more smoothly and we’re “ready” for winter. More

Great service. Lauren G. Best service rep I have met ! Great service, great people. Service rep Lauren G. Is the best I have encountered over many years of owning Subarus. All issues were covered and expla Great service, great people. Service rep Lauren G. Is the best I have encountered over many years of owning Subarus. All issues were covered and explained well. More

Great job! Fast fun ideal service experience. Won’t take our car anywhere else. They are polite and really go the extra mile. Good job Secor Suburu! Fast fun ideal service experience. Won’t take our car anywhere else. They are polite and really go the extra mile. Good job Secor Suburu! More

Warranty Thanks to cUstomer service at SUBARU extending my recently expired warranty .... I was able to get the work on my sunroof performed at Secor.... SUBA Thanks to cUstomer service at SUBARU extending my recently expired warranty .... I was able to get the work on my sunroof performed at Secor.... SUBARU Checked back with me three times to make sure that I was finally able to get the work performed at Secor More

Great service very friendly people good room for waiting for your vehicle as it is being fixed love that they clean the car as well. service very friendly people good room for waiting for your vehicle as it is being fixed love that they clean the car as well. More

Service for warranty/recall My car had some recalls and my headlights quit working. They took a quick look and discovered my headlight issue was covered under warranty.i had a fe My car had some recalls and my headlights quit working. They took a quick look and discovered my headlight issue was covered under warranty.i had a few other bulbs out and was able to schedule an appointment to have everything done and they provided a rental for me while my car was being serviced. More

Temelyness of repairs. It took way to long to get my car into the shop for the repairs. It may have been Subarus' fault, but the dealer takes the fall. It took way to long to get my car into the shop for the repairs. It may have been Subarus' fault, but the dealer takes the fall. More

Terrible Service And Shotty Work I was contacted about a bad airbag n was told it would be fixed for free and a free car loaner during the fix. Once I left n had the loaner for 3 days I was contacted about a bad airbag n was told it would be fixed for free and a free car loaner during the fix. Once I left n had the loaner for 3 days I was informed it was no longer registered n I couldn’t drive it!! They only fixed my driver side air bag stating they couldn’t get the passenger door open. So as they were trying they ripped off the fabric window cover as well as tore holes in my seat n left the underneath part of my dashboard open and all the clips to put it back up were broken. I told the lady n took picture n her response was, “ it’s an old car”. That does not mean break pieces n beat on it just because it’s old. Very rude and I will never buy a car or recommend Secor Subaru in New London, CT to any one!!! More