Secor Subaru - Service Center

The service we received from Laura was outstanding!!! All heads were well heard , assessed and appropriately worked on. It was also extremely helpful to utilize the shuttle service to pick up my vehicle All heads were well heard , assessed and appropriately worked on. It was also extremely helpful to utilize the shuttle service to pick up my vehicle when service was complete More

the service was exceptional, I was in for 3 recalls the service was exceptional, I was in for 3 recalls which was unfortunate, but they made the experience painless and went out of their way for my con the service was exceptional, I was in for 3 recalls which was unfortunate, but they made the experience painless and went out of their way for my convenience More

Terrible communication in the customer service department. Took one week and four phone calls to get an initial appointment. No one called me back even after I had left two voicemails three days a department. Took one week and four phone calls to get an initial appointment. No one called me back even after I had left two voicemails three days apart. Once they had the car it took three days to get diagnostics results, even after calling and asking for updates. No follow up contact from service manager or parts manager though I was told multiple times I would hear from them. The customer service staff was kind and understanding but ineffective. Lots of miscommunication. I am done with this place. More

Superb service all around! I came in for three different parts recalls, and it turns out I needed an oil change, tire rotation, and cabin air filter replacement. And this was all covered in my warranty. THA parts recalls, and it turns out I needed an oil change, tire rotation, and cabin air filter replacement. And this was all covered in my warranty. THANKS! More

The work is always done with excellence. There is always a prompt resolve to a problem with my car. I never have to wait long for an appointment. They are always on time while I wait. I am There is always a prompt resolve to a problem with my car. I never have to wait long for an appointment. They are always on time while I wait. I am offered transportation to a location other than the waiting room. But the way the waiting room is always clean and comfortable so why leave. Thank you for your service. . More

Just needed an oil change, Lauren was ready to go once I pulled in. Wait wasn't bad, waiting room was comfortable and clean as always. pulled in. Wait wasn't bad, waiting room was comfortable and clean as always. More

Car was there for 3 months. They were impossible to get in contact with so towed out to another dealer. Service us terrible do not being your vehicle here for service in contact with so towed out to another dealer. Service us terrible do not being your vehicle here for service More

The sales department is great, but the service department is severely lacking. $114 oil changes and the didn't tighten the bolts on one of the wheels. It fell off while I was driving. is severely lacking. $114 oil changes and the didn't tighten the bolts on one of the wheels. It fell off while I was driving. More

Excellent experience! I had a recall notice and brought the car to Secor as they are within a few miles of work. How do you measure the quality of an ignition coil? I cant. I had a recall notice and brought the car to Secor as they are within a few miles of work. How do you measure the quality of an ignition coil? I cant....but I can say that Lauren was fantastic to work with. Its the people not the parts that will bring me back. More

Very good. Great customer service, friendly and professional. They were not able to fix the issue that day but made arrangements to take care of it on another vi Great customer service, friendly and professional. They were not able to fix the issue that day but made arrangements to take care of it on another visit. More