Secor Subaru - Service Center

We did not get responses to our calls on the status of our car. It took a week and we were never offered a loaner. our car. It took a week and we were never offered a loaner. More

Service was not what it used to be. Mix up on scheduling through on line. No complimentary vacuum. Profane language used indirectly about me. Unacceptable through on line. No complimentary vacuum. Profane language used indirectly about me. Unacceptable More

Service was great! Easy drop off, loaner car was ready, service coordinator, Lauren, kept me up to date the whole day and they got it done in time for me to pick up my daughter! service coordinator, Lauren, kept me up to date the whole day and they got it done in time for me to pick up my daughter! More

The reason I purchased my Subaru from Secor is their history of honest, reliable, and expeditious service. I've been a customer of theirs for over 30 years. history of honest, reliable, and expeditious service. I've been a customer of theirs for over 30 years. More

Great service and friendly staff. They provided a loaner and also cleaned my car. They provided estimates for new tires which I was surprised to find out that I needed them after only 33,000 miles on the f and also cleaned my car. They provided estimates for new tires which I was surprised to find out that I needed them after only 33,000 miles on the factory provided tires More

It was easy to set up an appointment through their website. It was streamlined at the dealership. Drove my vehicle into the garage, they verified the appointment and what services I wanted done. They website. It was streamlined at the dealership. Drove my vehicle into the garage, they verified the appointment and what services I wanted done. They clearly explained the timeline and notified me when the work was done and ready for pickup. Completed the transaction and they returned my keys. Very easy and will return to service my Subaru there. More

I had a very difficult time getting a straight answer as to when my vehicle would be ready for more than 1 day. I also asked to be called prior to making repairs with any cost, and wasn’t. I don’t see why I to when my vehicle would be ready for more than 1 day. I also asked to be called prior to making repairs with any cost, and wasn’t. I don’t see why I should have to pay for a computer upgrade, especially if required for the vehicle’s transmission to act appropriately which is still covered u see warranty. I am still waiting for an answer as to whether or not a rip in my seat will be covered. And most disappointing g, the TPMS light which I brought the vehicle in to be checked - and paid for - still illuminate. I also wasn’t told when my car would be ready until near closing time and I work more than an hour away. I’d likely not have been told if I didn’t call for the fifth time since no one responded to my texts, emails, or messages. Very disappointed. More