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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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October 26, 2020

The team at Secor is the best. Very friendly and informative, and showed great care in fixing my car. I highly recommend them to anyone! More

by BETHANYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Oct 27, 2020 -

Secor Subaru responded

Thank you for recommending Secor Subaru! We look forward to seeing you next time, Bethany!

October 25, 2020

Service was efficient, friendly and cost less than expected. Jason explained all that was done and what to expect in the coming months. Very pleased. More

by PBLASIOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Lauren McGloin
Oct 26, 2020 -

Secor Subaru responded

Thank you for taking the time to provide feedback on your experience working with Jason at Secor Subaru! We look forward to your next visit!

October 23, 2020

As Usual— excellent service; Jean took care of all my requests. Small job: replace lamps and check drain ports. Lounge had decent coffee but no treats (disappointing). More

by GaryLehner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean, Lauren McGloin
Oct 23, 2020 -

Secor Subaru responded

Thank you for your honest feedback, Gary! We are always looking to find ways to improve the customer experience at Secor Subaru!

October 14, 2020

Competent and easy to deal with. Prices on new vehicles neither the lowest nor the highest in the area. Service is extremely competent, but needs to be watched re overcharges more than most. As is the prer More

by HALZOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Izquierdo, John Donovan
Oct 15, 2020 -

Secor Subaru responded

We appreciate your honest feedback, and hope to provide you with a 5-star experience next time!

Oct 15, 2020 -

HALZOD responded

At $524 (incl tax) for what should have been an oil change and brake fluid replacement, unless I see the credit mentioned in writing, 5 stars is woefully optimistic.

October 13, 2020

A suspension problem was diagnosed and repaired, and loaner car provided, at no cost to me. Lauren explained the process in detail and took care of my needs. More

by DaveB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Oct 14, 2020 -

Secor Subaru responded

Thank you for your review! We're so happy to hear that Lauren took such great care of you! See you next time at Secor Subaru!

October 13, 2020

Was very pleased to get appointment in a short period of time. I did an overnight drop and confirmed the immediate morning of the potential of time line of service. More

by bouizer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Someone in service
Oct 14, 2020 -

Secor Subaru responded

Thank you for trusting our service team at Secor Subaru! We appreciate your 5-stars!

October 12, 2020

The online system is very convenient, and there were ample time slots available. In addition, the work was completed in a timely fashion, and I was satisfied with the quality of the work performed. More

by WSTRUZ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Oct 13, 2020 -

Secor Subaru responded

Thank you for visiting our service center at Secor Subaru! We hope you choose us for all future service needs!

October 12, 2020

They didn’t make much effort to diagnose my car’s problem and refused to believe me regarding the symptoms. Can only guess why I’ve been disregarded more than once by this service department More

by KEWOODKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
October 12, 2020

Excellent and affordable service work done on a regular basis by this dealership. The only reason I wouldn't give a 5 star rating is that occasionally I have a problem getting somebody on the phone in serv More

by MATTAVERY1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Oct 13, 2020 -

Secor Subaru responded

Thank you for your honest review, Matt! We hope to provide you with a 5-star experience next time! -Secor Subaru team

October 12, 2020

Dealership seems to have become a JiffyLube. Searching for other things to sell in addition to original request. $300 for an oil change, please. I will go to a non dealership Holmgren next time More

by Tom Donnee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Donovan, Amanda Easom, Lauren McGloin
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