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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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November 25, 2020

Prompt service they explained everything and even when a solution was not evident they were ready to set up a responsive plan to ensure my satisfaction. Thanks a lot! More

by JEMITCHELL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Marsh
Nov 30, 2020 -

Secor Subaru responded

Thank you for choosing our team at Secor Subaru!

November 25, 2020

Very good service all around. Friendly and helpful. The only issue I had was that was they inflated my tires too high but otherwise outstanding! More

by DUNCANCLARK60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 30, 2020 -

Secor Subaru responded

Thank you for your feedback, if you have any further concerns, feel free to reach out to our team!

November 19, 2020

We had service work done for an airbag recall. The experience was great overall! Really appreciated all the communication throughout the process, even the texting. Thank you. More

by jbaudro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan
Nov 19, 2020 -

Secor Subaru responded

Thank you for taking the time to share your experience Secor Subaru! We appreciate the kind comments and hope to serve you again in the future!

November 19, 2020

Lauren and team were both efficient and caring to my customer needs. Always available to address my Subaru questions or concerns I would highly recommend friends and family to purchase a vehicle fro More

by EDIEFREEMAN52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 19, 2020 -

Secor Subaru responded

Thank you for recommending Lauren at Secor Subaru! We're so lucky to have you as a customer!

November 19, 2020

Excellent service. Organized and efficient. Thank you............,,.,Eileen Boyce. I am bothered by your telling me to use at least 25 words in my review. Eliminate that request or you won’t be gett More

by GREATNECK179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan, Amanda Easom, Lauren McGloin
Nov 20, 2020 -

Secor Subaru responded

Thank you for the five-star review of Secor Subaru, Eileen!

November 17, 2020

Service was quick, efficient, and courteous. Car was washed and returned in good order. Service desk was pleasant and attentive and confirmed the services I requested were all completed. More

by BWiatr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
Nov 17, 2020 -

Secor Subaru responded

Thank you for taking the time to share your experience with Secor Subaru! We're glad our service team was able to earn your five-star rating and we look forward to seeing you again in the future!

November 16, 2020

Better than the last time I was there. Even had a thank you note on the bill. Getting more customer oriented , I guess complainy helped More

by ARNOLD.MILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan
Nov 16, 2020 -

Secor Subaru responded

Thank you for your review! We're so happy to hear that we earned back your business! See you next time at Secor Subaru, Arnold!

November 16, 2020

Communication was horrible. Didn’t get a written estimate before our work was done. Lauren, the customer service rep. was rude. General manager of the dealership never got back to me after leaving a messag More

by ERIC_R_WALTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren McGloin
November 12, 2020

Excellent service. The staff, especially Lauren McGloin, was knowledgeable and quick to diagnose my problem. In addition, she was patient with my questions and took time to answer all of them. More

by Sport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 13, 2020 -

Secor Subaru responded

Thank you for the kind comments about Lauren and the team! We appreciate you coming to visit us here at Secor Subaru and hope we have the opportunity to serve you again in the future!

November 10, 2020

All of our experiences have been great. Courteous, professional and helpful. Explained what needed to be done and the estimated cost. Excellent communication. Very pleased. More

by MMIELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 10, 2020 -

Secor Subaru responded

We appreciate the great feedback about our service team! Thank you for being a valued Secor Subaru customer, and we'll see you next time!

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