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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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December 03, 2020

Great service. First time buying with secor. Won’t be the last! Quick responses and great prices. Recommend to anyone. Service department is awesome took More

by JONSILVA06385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura, Jason, Angel Izquierdo, Rob Dupont
Dec 04, 2020 -

Secor Subaru responded

We can't thank you enough for this review! See you next time at Secor Subaru!

December 03, 2020

I know that I can always count on Secor Subaru to service my vehicles and provide courteous and professional interactions. Oh did I mention they also can provide a loaner vehicle at no charge More

by DAVEMIL5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Easom, Lauren McGloin
Dec 04, 2020 -

Secor Subaru responded

We can't thank you enough for your review, and hope you choose our team for future service needs! -Secor Subaru team

December 02, 2020

I purchased my first Subaru in 2014.... any work I’ve had done whether maintenance or repair has been exemplary for service and kindness. I am a Subaru driver for life! More

by GWendy watrous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Dec 03, 2020 -

Secor Subaru responded

Thank you for choosing Secor Subaru for all of your automotive needs! We look forward to your next visit!

December 02, 2020

The purpose of my appointment was to have 4 new tires installed along with wheel alignments and balancing. I was told it would take 3 to 4 hours. I declined an offer for a loaner, saying I would wait. More

by Bob Sturwold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person who checked me in on arrival., Lauren McGloin
Dec 02, 2020 -

Secor Subaru responded

Hi Bob, we appreciate your patience during your recent service visit and hope to provide you with a 5-star experience next time. Thanks, John Donovan - Service Manager - 860-442-2323

December 01, 2020

Good, reliable service. They have knowledgeable employees. Their Service waiting area is comfortable and customer- friendly. We trust our Outback to their care and trust their recommendations. More

by Peskemom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Dec 02, 2020 -

Secor Subaru responded

Thank you for your review! We're so happy to hear that we provided you with excellent service at Secor Subaru! We hope you share your experience with friends and family!

November 30, 2020

On time delivery of serviced vehicle. Easy drop off for servicing. Helpful and pleasant customer service representatives. Good recommendation for replacement tires. Very clean facility. Like the fact the More

by SZELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 30, 2020 -

Secor Subaru responded

This is what we like to hear! Thank you for choosing Secor Subaru!

November 30, 2020

Good experience for my daughter in college , thought it was a alternator but nice surprise only a battery . I will send her back if she needs anything else done More

by SCOT.WUERTHNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom, Lauren McGloin
Nov 30, 2020 -

Secor Subaru responded

Hi Scot, thank you for taking the time to share your daughter's experience working with our service team at Secor Subaru! We're here for all future automotive needs for her!

November 30, 2020

Service department was excellent. They were responsive, courteous, and informative. They called me in reference to my battery issue and discussed my options for replacement. They made the whole process ea More

by SJN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot, Lauren McGloin
Nov 30, 2020 -

Secor Subaru responded

Thanks for choosing Secor Subaru! See you next time!

November 28, 2020

Excellent service. Had to wait a bit for headlamp replacement but the technician explained that replacing them takes more time as they have to go under the car. Car was sparkling clean - really appre More

by Holly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember his name! Younger fellow, very pleasant., Lauren McGloin
Nov 30, 2020 -

Secor Subaru responded

This is what we like to hear, Holly! We're so happy that our service team took such great care of you during your recent visit to Secor Subaru!

November 27, 2020

Excellent Service. My car was ready when promised and returned vacuumed and washed! I travel 1-hour for service as i know that it will be done correctly More

by EGASSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Nov 30, 2020 -

Secor Subaru responded

Thank you for being a Secor Subaru customer! We appreciate you making the hour drive to see us and look forward to your next visit!

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