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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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January 26, 2021

My recent ratings for service at Secor have gone down slightly. I still trust the quality of their service, but the feel has gotten much less personal. Staff are courteous and helpful, but when I recen More

by customersince1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
January 26, 2021

Visit did not take long. Job completed in good fashion. Replaced right side outside mirror. Works fine xxxxxxx xxxxxx xxxxx xx. Xxxx. Xxxxx. Xxx. Xx. More

by C.ORSINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Jan 26, 2021 -

Secor Subaru responded

Thank you for taking the time to review your recent service visit at Secor Subaru! We appreciate your business and hope to see you again next time!

January 24, 2021

My most recent service visit to Secor was excellent and this is typical of my experience with this organization. They are responsive, helpful and do not hesitate to provide service and support beyond what More

by PJBINNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Jan 25, 2021 -

Secor Subaru responded

Thanks for being a Secor Subaru customer! We appreciate your positive feedback and your business.

January 23, 2021

Really friendly neighborhood. They truly care about what you need and go above and beyond to make sure everything will work as intended. Highly recommended!! More

by EP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 25, 2021 -

Secor Subaru responded

Thank you for the awesome feedback! We appreciate your business and hope to see you next time here at Secor Subaru!

January 23, 2021

Would have been five stars, but it took two service visits to acknowledge a defect and another visit to make corrective action. Service advisors need to be more attentive to customer. More

by Gordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 26, 2021 -

Secor Subaru responded

Gordon, thank you for your honest feedback. We will be using it to improve moving forward and we hope to work with you again.

January 20, 2021

Easy to work with explains the issues repaired for upcoming vista where indicated. Staff are friendly and accommodating would recommend not only a Subaru but Secor More

by TONI.BANSAI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Nick Hander
Jan 20, 2021 -

Secor Subaru responded

Thank you for your confidence in Secor Subaru, Toni. We are thankful to have you as a customer and appreciate your recommendations!

January 20, 2021

Service manager was excellent. Work was performed in a timely manner. Very satisfied with the service. Waited for the car. Waiting area was nice and clean. More

by RICHARDZITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jan 21, 2021 -

Secor Subaru responded

We’re delighted to get your 5-star review! Thank you from all of us at Secor Subaru!

January 13, 2021

Service was prompt and job completed as promised. I really have nothing more to add. My first sentence says all I would like to say More

by DPWRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jan 13, 2021 -

Secor Subaru responded

Thank you for this great review of the Secor Subaru service team! It was our pleasure to assist you.

January 13, 2021

Excellent service. I waited in their very comfortable customer waiting area while my car was being done. Nick came out to tell me they found a small leak in a hose while doing the job and they would take More

by GSERVE101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 14, 2021 -

Secor Subaru responded

We thrilled to hear we provided you with excellent service, and could make you feel comfortable during the process! Thanks for choosing Secor Subaru for your service needs. We look forward to working with you again!

January 11, 2021

All of my experiences at Secor have been positive and professional. They have contacted me about recalls, and always been timely in making appointments for services. More

by ALLISONGHINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Jan 11, 2021 -

Secor Subaru responded

Thanks for being a Secor Subaru customer! We appreciate your business and we'll see you next time!

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