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Secor Subaru - Service Center

New London, CT

4.7
1,303 Reviews

1,303 Reviews of Secor Subaru - Service Center

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March 29, 2021

Your support staff was extremely helpful. They went above exceptions of service. I almost did not send because I was told I couldn’t submit because I didn’t write 25 words, I would change that! I did f More

by Annmariebartelli
Recommend Dealer
Yes
Employees Worked With
She worked the front desk, I do not know her name, she was excellent , Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Mar 31, 2021 -

Secor Subaru responded

Thank you for taking the time to share this wonderful feedback! We're thrilled to hear that our team exceeded your expectations. The 25-word limit is, unfortunately, a DealerRater policy, not our own, but we greatly appreciate you taking the time to finish your review regardless. Thanks again, from all of us here at Secor Subaru, and please don't hesitate to reach out if we can be of service again in the future!

March 25, 2021

when I arrived at Secor Subaru, I was greeted by a very courteous and helpful gentleman who took my car key and provided me with a loaner car to use while they diagnosed my Outback. Unfortunately, the ra More

by HMUHSIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Mar 29, 2021 -

Secor Subaru responded

We are so happy we could provide you with a positive experience! We hope you'll come see us again if you need anything! - Secor Subaru

March 24, 2021

I previously wrote a bad review due to a lack of response. Presently Secor’s service department is Working hard to correct the situation and I am grateful to them and I am thankful More

by APRKOZ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Mar 25, 2021 -

Secor Subaru responded

We are so grateful to you for giving us the chance to make things right. Thank you for taking the time to update your review and let us know we've stepped up and improved your experience! Be sure to let us know if you have any other questions or concerns. Take care!

March 22, 2021

Efficient and knowledgeable. Give good information about what repairs needed. Did not have to wait to get an appt.Phone communication good. Just costly to have work done. More

by CECILLEFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Mar 22, 2021 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

March 21, 2021

Very disappointed in service. Given poor information after being charged for updates that failed I was then Admonished by Subaru people for calling the number given by Jean as next step. He was told by More

by APRKOZ
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jean Canela
March 15, 2021

All issues solved! What more could I ask for! Thank All issues solved! What more could I ask for! Thank you for all the help and caring in this time of covid. I felt safe! More

by BARBFUSARO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Mar 15, 2021 -

Secor Subaru responded

You are very welcome! It was our pleasure to take care of you, and we're so glad to hear you felt safe! Thanks for choosing Secor Subaru!

March 15, 2021

The price of the oil change went up and no car wash even though there was a coupon for a free one. No call back from service about this. More

by BMREY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Canela
Apr 01, 2021 -

Secor Subaru responded

Thank you for bringing this to my attention. I will be speaking with my team about your comments and hope you'll give us a chance to do better in the future. If you'd like to discuss your experience in greater detail, please feel free to reach out to me directly. Thanks again, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

March 15, 2021

However, I am not pleased with my car. It is still leaking oil and I just paid for huge engine overhaul. Used parts prob issue More

by BUOY1408
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot, Jean Canela
Mar 23, 2021 -

Secor Subaru responded

We're sorry to hear that you're not happy with your service. Please reach out to our team to discuss your visit further. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

March 08, 2021

I use Secor Subaru on a regular basis to keep both of my 100k plus Outback’s in tip top shape! They are very prompt, and the online appointment process is excellent. They are very forth right on making be More

by TFOLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot
Mar 08, 2021 -

Secor Subaru responded

Thanks for being a loyal customer! It is always our pleasure to take care of you! - The Secor Subaru Team

March 06, 2021

Very polite staff, great service. I really liked the text message updates. It made it really easy to know when my car would be ready! The car wash at the end was a nice surprise! More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Mar 08, 2021 -

Secor Subaru responded

This is a fantastic review! Thanks from the entire team at Secor Subaru!

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