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Secor Subaru - Service Center

New London, CT

4.7
1,303 Reviews

1,303 Reviews of Secor Subaru - Service Center

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May 11, 2021

Everything was great, except I would have appreciated being advised when they realized there was going to be a delay getting to my oil change. More

by BMYSTICAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
May 12, 2021 -

Secor Subaru responded

Thank you for your honest feedback. We will use your comments to improve our communication moving forward!

May 03, 2021

Excellent Service Advisor. I was kept informed of when my vehicle would be ready due to the expected computer data update. Loaner car was clean and neat. More

by Gordon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Hander
May 04, 2021 -

Secor Subaru responded

Thank you for the positive feedback, Gordon! It was our pleasure to take care of everything for you. Safe travels!

May 02, 2021

Convenient location. The facilities are clean. The service work was done well. The waiting area had comfortable chairs, large screen TV and toys for young children. More

by Jrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
May 03, 2021 -

Secor Subaru responded

Thank you for your review! We appreciate your honest feedback, and look forward to seeing you next time at Secor Subaru!

April 30, 2021

I was treated with courtesy, professionalism, and respect. I was there for regular maintenance plus an AC condenser recall. The car was returned to me with all the problems completed More

by B_OOSMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Apr 30, 2021 -

Secor Subaru responded

Thank you for the positive feedback about your recent visit to Secor Subaru! We hope to work with you again in the future!

April 30, 2021

Great head mechanic great staff I felt well taken care of - they found out what was wrong with my car quickly - I needed to come back twice for 2 different fixes and o was treated so wonderfully. I will buy More

by HUVALERIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Head mechanic awesome!!!!!, Jean Canela
Apr 30, 2021 -

Secor Subaru responded

It was our pleasure to take care of you! Thank you for your positive feedback and we look forward to your continued business!

April 29, 2021

It was a real pleasure dealing with Bryan at Secors service department, after 50 years in the sales end of the business, Bryan took the time to fully explain what my issues were and how to correct the More

by Westy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Apr 29, 2021 -

Secor Subaru responded

Thanks for the 5-star review, Westy. Your review lets us know we're doing right by our customers and we couldn't be more thrilled! We'll share this with Bryan and look forward to seeing you next time! - Secor Subaru

April 28, 2021

Nice waiting room, decent wait time of about an hour, nice staff, honored birthday coupon. I wish the oil change was 30 minutes. Nice snacks in waiting room. I wish there was tea. The car was was offe More

by WJACKSON03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Hander
Apr 30, 2021 -

Secor Subaru responded

Thank you for your feedback. We appreciate your business with us at Secor Subaru and hope you will reach out if there is anything more we can do for you.

April 26, 2021

All aspects of my service appointment were excellent. I was met immediately on arrival. Had a brief discussion about service to be performed. Waited in waiting room. Service completed in less than an hour. More

by DAMONPAT
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Apr 27, 2021 -

Secor Subaru responded

We're so pleased to hear our team gave you a five-star service experience! Thank you for trusting your vehicle into our care, and we're so honored to have earned your business! We look forward to seeing you at your next appointment! - Secor Subaru

April 15, 2021

Everything seemed fine. Of course what I know about cars could be put in a thimble! Forgot to ask about my trunk, which opens only when it feels like it! More

by HARRIETJULI1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Apr 16, 2021 -

Secor Subaru responded

Thank you for the positive feedback! Please don't hesitate to reach out if there is anything more we can do for you!

April 12, 2021

Bryan is easy to deal with and always goes the extra mile. Always explains everything so that I understand what is going on with my car and why. More

by AVS_55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Apr 13, 2021 -

Secor Subaru responded

Thanks for the awesome five-star review! We're glad to hear Bryan provided such a positive experience to you and made your visit special! - Secor Subaru

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