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Secor Subaru - Service Center

New London, CT

4.7
1,303 Reviews

1,303 Reviews of Secor Subaru - Service Center

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August 18, 2021

Been going to this dealership for 30 years first as a Saab owner now as a three times Subaru owner. Very competent and accommodating. Highly recommend them for sales snd service More

by SALUTIBEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan, Jean Canela
Aug 18, 2021 -

Secor Subaru responded

We're so honored to have continued to earn your business for the last 30 years! Thank you for having such loyalty and confidence in the Secor Subaru team! We look forward to providing five-star care for many years to come!

August 16, 2021

Courtesy and customer service high end.explanation fir next visit needs. More challenging to obtain an appointment but the time worked out good. Would recommend More

by TONYBONSAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Aug 17, 2021 -

Secor Subaru responded

Thank you for the feedback! We appreciate you visiting us here at Secor Subaru and hope to see you again next time. Take care!

August 13, 2021

As always excellent service plus the bonus service of pick up and delivery of the car. The service advisor, Jean Canela followed up with texts and Jay the driver always cordial. More

by VAUX567
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Aug 13, 2021 -

Secor Subaru responded

Thank you for the great five-star rating! We're so happy you enjoyed the service experience with Jean and Jay! We look forward to seeing you at your next appointment!

August 04, 2021

I think service itself was good, shuttle service was nice. I was concerned/disappointed to find my console had been rifled through and my car unwashed. More

by SREUBEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay- driver was very nice., Nick Hander
Aug 04, 2021 -

Secor Subaru responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and hope you will reach out if you wish to discuss this matter further.

August 04, 2021

The entire service department seemed to be focused on providing high quality customer-centered service. My car was returned to me expeditiously and in a reasonable time. More

by SEAPOTTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Aug 05, 2021 -

Secor Subaru responded

We appreciate the great feedback about our team! Thanks for your business, from all of us here at Secor Subaru and we'll see you next time!

August 03, 2021

It took too long to get an appointment for a car with bad brakes. We ended up not driving that car for a week and a half before we were able to bring it in for service. More

by CJSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander
Aug 03, 2021 -

Secor Subaru responded

We appreciate you taking the time to leave us your honest feedback and review. We understand your frustration and appreciate your patience during these unpredictable times. Please don't hesitate to reach out to us if you'd like to discuss the matter further. Thank you, Secor Subaru

August 02, 2021

We purchased a CPO 2109 Subaru Ascent last week. We were extremely pleased with the entire process. This was out third subaru purchased from Secor Subaru. The consultant Larry, sales manager Mike and serv More

by MVITKO209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sharrio, Lauren McGloin
Aug 03, 2021 -

Secor Subaru responded

We're happy to hear our team provided five-star care to you during your purchase! We know you'll love your 2019 Ascent, and we're so grateful you chose Larry, Mike, Laura, and the Secor Subaru team to get you behind the wheel! Thank you!

August 01, 2021

The service department was very helpful and accommodating to my needs . They were professional and worked around my schedule. At reasonable prices and friendly atmosphere. More

by Mafalv57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Aug 02, 2021 -

Secor Subaru responded

Thank you for the positive feedback about our service team! We appreciate you coming to visit us here at Secor Subaru and hope to see you again next time!

July 30, 2021

After spending over $2500 on service my 2008 Subaru After spending over $2500 on service my 2008 Subaru still cannot pass emissions and be registered. Secor cannot fix and to date has no solution to re More

by MARKDUPRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Sharrio, Lauren McGloin
Sep 10, 2021 -

Secor Subaru responded

Thank you for reaching out. I'm sorry to hear you're continuing to have issues and would like the opportunity to discuss the situation with you in greater detail. If you have a moment, would you please consider reaching out to me directly? Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

July 29, 2021

The one downer was having to wait two day for rear hatch struts when I had said that’s what I needed when I made the appointment. More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jul 30, 2021 -

Secor Subaru responded

Hi Craig, we thank you for your patience as you wait for the parts to arrive. Thanks for your business at Secor Subaru!

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