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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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July 10, 2022

Vehicle was ready before time promised. Waiting room was clean and comfortable. Had a great conversation with Mr Secor. Car was returned washed and vacuumed. More

by JBB1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan, Paul Westermeyer, Terry Jean
Jul 11, 2022 -

Secor Subaru responded

Thanks for the five stars! We hope to see you back at Secor Subaru for all of your future auto needs!

July 07, 2022

Good communication regarding what needs to be done and cost. Prompt completion and transportation to office if needef More

by jlevine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Jul 08, 2022 -

Secor Subaru responded

Thank you for the five stars! We hope to see you back here at Secor Subaru for all of your future auto needs!

June 27, 2022

Service area listened to my concerns and provided options. They answered questions and understood my situation. More

by DMARSELI
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Jean
Jun 28, 2022 -

Secor Subaru responded

Thank you for leaving us your review! We're glad we could help! - Secor Subaru

June 20, 2022

Excellent experience. Joycelan Mata was friendly and professional. The wait was shorter than usual. The entire process was smooth in every way More

by DAMONPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Secor Subaru responded

Thanks for that positive rating. Come back again if there’s anything else we can do for you and your vehicle! - Secor Subaru

June 13, 2022

I am always happy when I leave Secor Subaru. The friendly, accommodating staff is always pleasant to deal with. More

by HILTLM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Secor Subaru responded

We are so grateful for this spectacular rating! Come back and see us anytime. - Secor Subaru

June 12, 2022

Whoever filled out the paperwork for my service, put the wrong license plate number on my paperwork. When I called to speak to Joselyn to make sure the repairs needed corresponded to my car, she did not ca More

by SHARIIP7
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joycelyn Mata
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2022

Work was quick and efficient. Had me out in about 1 hour or oil change, tire rotate, checks and wash More

by KAHMYSTIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Secor Subaru responded

Thank you for the five stars! We appreciate your kind words and we hope to see you here at Secor Subaru for all of your future automotive needs.

June 02, 2022

Amazing service! !! They came to my work to pick up my car AND then drove it back to work for me! More

by SPACEACE70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe it was the service manager.
Jun 02, 2022 -

Secor Subaru responded

This is such a great review! Thank you for leaving Secor Subaru your awesome five-star rating!

May 27, 2022

Secor took care of us every step of the way. Our part was delayed an extra week and they helped us out with a loaner the whole time. Team was great and communicative the whole. Will be back for More

by QWERTYPAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Secor Subaru responded

Thank you for the wonderful review! We are happy to hear that your experience was positive, and we hope to see you again here at Secor Subaru.

May 26, 2022

Always easy in, easy out. Work was completed in a timely manner and I was notified promptly. More

by PJBINNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
May 26, 2022 -

Secor Subaru responded

Thank you for the wonderful review, we appreciate the kind words! We hope to see you here at Secor Subaru for any future auto needs you might have,

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