Back

Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

Sort by
September 12, 2022

I have used this dealership since 2002 and have been satisfied with their service. Their employees have always been courteous, friendly and professional. More

by SBISC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your business! We're truly grateful for all of your support over the past 20 years and look forward to serving you for many more. Take care!

September 11, 2022

Called ahead to confirm a loaner. No loaner when I got there. Got stuck at the dealership. Seat belt alarm still going off. No happy More

by DRHAMMONDJR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joycelyn Mata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Secor Subaru responded

Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further please contact me directly. - Shawn Murray - Service Manager - smurray@secorauto.com

September 10, 2022

Three rating requests is TOO MANY Minimum word count requirement is too much ENOUGH ENOUGH More

by PAULSTIMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Sep 12, 2022 -

Secor Subaru responded

Thank you for taking the time to share your review.

September 09, 2022

Appointment available in reasonable amount of time. Good advice on service for low mileage but ‘high-time’ car ( a lot of winters). High quality work completed as discussed. Full confidence in driving More

by PAULSTIMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Sep 12, 2022 -

Secor Subaru responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Secor Subaru and hope we can be of service again in the future!

September 08, 2022

Makes me wanna come back again for any of services it’s great of experience for me More

by TINO6998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Jean
Sep 08, 2022 -

Secor Subaru responded

Thanks for the five stars, Tino! We're honored to hear that your visit with us was such a positive one. We hope to see you back for all of your future automotive needs! -Secor Subaru

September 02, 2022

It was my first time and I was very pleased with the service and curtesy for a short time spend there. More

by MARIA_POULIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Secor Subaru responded

Thank you so much, Maria! We are happy you enjoyed your visit to the Secor Subaru service center! See you next time!

August 29, 2022

Polite staff, well kept waiting area. I'll absolutely be coming back for all my service needs. More

by Happy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Aug 31, 2022 -

Secor Subaru responded

Thank you for the fantastic feedback! We look forward to seeing you again next time here at Secor Subaru!

August 24, 2022

Great, courteous service, took care of what we asked for and more. Good selection of drinks in the waiting area, and glad to see the magazines back! More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Secor Subaru responded

Thanks for the five stars, Dave! We're honored to hear that your visit with us here at Secor Subaru was such a positive one. We hope to see you back!

August 22, 2022

They were very accomdating and address all my concerns. Disappointed with wash and vaccine not wh add y I expectef More

by LCHAMRAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Others in service but did not know names, Terry Jean
Aug 23, 2022 -

Secor Subaru responded

Thank you for taking the time to leave us a review. We appreciate the feedback and will make sure it gets passed along to our team for further consideration. Please don't hesitate to reach out if we can be of service to you again in the future!

August 16, 2022

Always tries to get me out on time. . cleans my car. Clean area. Coupons are good More

by LIGHTSUNOCEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Carpenter, Kevin O'Donovan
Aug 17, 2022 -

Secor Subaru responded

Thank you for the positive feedback! We appreciate your business and look forward to your next visit with us here at Secor Subaru!

...
39
...