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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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January 11, 2023

Service was fast and efficient. Got the car back washed and clean. Appreciated the free coffee and large, quiet waiting room More

by PJBINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Secor Subaru responded

Thank you for coming to see the Secor Subaru team! We are happy we made this a five-star service visit and look forward to seeing you again!

January 11, 2023

I feel that cost of an oil change and tire rotation is beyond acceptable. I realize that that you have over head and expenses as well but if you wish to keep my business you will have to better. More

by MARKSTAVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Secor Subaru responded

Thank you for sharing your experience working with Mark at Secor Subaru! We appreciate your business and look forward to seeing you next time!

January 07, 2023

They did everything I needed to be done in a timely manner. Good job by the service department More

by Whalers 21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Secor Subaru responded

Thanks for your kind five-star review! We look forward to seeing you again at Secor Subaru!

January 05, 2023

Prompt and courteous service. Reasonable charges. Car wash is a nice touch. Easy to schedule. More

by JPBMCHALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Secor Subaru responded

Thank you for your feedback! We appreciate your review and look forward to seeing you next time at Secor Subaru!

January 02, 2023

Drove in with a "noise". Toldyhe car eas safe to drive. Got a quick appointment and a loaner car. More

by JAFOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly
Jan 03, 2023 -

Secor Subaru responded

Thank you for your excellent review! We appreciate your 5 stars! -Secor Subaru

December 28, 2022

I was disappointed in the service I received in ordering and having installed an automatic starter for my car. First, even though I paid for it up front, they never ordered it until I called them for the 2n More

by DTURNER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly
Dec 29, 2022 -

Secor Subaru responded

It's disappointing to see that you were not satisfied with your experience. I would be grateful for your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Dec 29, 2022 -

DTURNER14 responded

Yes I am will to have a conversation with you to provide further feedback.

December 21, 2022

Everyone was professional, courageous and helpful. Thank you for making my first service with Secor a success. More

by FFHOLLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Secor Subaru responded

Thank you for the kind review! We're happy to hear our team provided you with an excellent experience and we look forward to seeing you again next time here at Secor Subaru!

December 13, 2022

The service department is excellent. The folks are friendly. They help me keep my Crosstrek in great condition! More

by EBTFONEHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your Crosstrek! We're grateful for your support and look forward to your next visit!

Dec 14, 2022 -

EBTFONEHOME responded

Thank you! Happy holidays!

December 13, 2022

Always courteous. Service is fast and reliable. Waiting lounge is always clean. And has hot coffee available. More

by mchance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly
Dec 14, 2022 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your service needs! We appreciate your support and look forward to seeing you next time!

December 09, 2022

the roof was leaking. no cars ,vans, or suv's in show room to look at. More

by KB1JAWRBOLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Secor Subaru responded

Thank you for taking the time to leave us a review. We appreciate the feedback and hope you'll consider visiting us again in the future. Take care!

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