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Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

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February 15, 2023

Outstanding service crew who really care about their customers. Shawn and Kyle (service managers) are very professional and thoughtful. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Secor Subaru responded

Shawn and Kyle appreciate the kind words, Casey! Thank you for coming to Secor Subaru!

Feb 15, 2023 -

Secor Subaru responded

Shawn and Kyle appreciate the kind words, Casey! Thank you for coming to Secor Subaru!

February 12, 2023

The service department people are friendly and keep you informed with what they are doing on your car. More

by cfake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Secor Subaru responded

Thank you for the great review of our Secor Subaru service team! We look forward to seeing you next time!

February 09, 2023

Great people. Great service. Great cars. I love my Subaru. And everyone in the building loves them too!!! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray, Kevin O'Donovan, Sarah Connolly
Feb 09, 2023 -

Secor Subaru responded

Thank you for the kind review, David! We appreciate your support and look forward to seeing you next time here at Secor Subaru!

February 08, 2023

I was at Secor on two consecutive Mondays. The service team is fantastic! On a Monday morning, I pull up and I’m greeted with a smile and a welcome from Anastasia. I was there for regular main More

by YOUNG.RACHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your Impreza! It's our privilege to serve you and we look forward to seeing you next time!

February 08, 2023

My experience with my service at Secor Subaru was excellent. I felt they explained evrything that was accomplished with my vehicle, and that there were no issuues. More

by DAVE_BAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Secor Subaru responded

We're so happy to hear this, Dave! Thanks for visiting our team here at Secor Subaru and please don't hesitate to reach out if we can be of service again in the future!

January 24, 2023

Friendly staff, quick service, kept me informed as to what they found with my car. More

by BLUE1953EYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Secor Subaru responded

Thank you for sharing your experience! We appreciate you trusting the Secor Subaru team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

January 23, 2023

Verbal Communication was good. Quick checkout process. Only issue was that Dealership did not read the self drop off key envelope regarding a separate issue I wanted taken care of. More

by StraightBlue2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly
Jan 24, 2023 -

Secor Subaru responded

Thank you for taking the time to share this experience. I'm sorry to hear your issue was not resolved and encourage you to contact me directly so we can discuss the situation in greater detail. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

January 22, 2023

Secor Subaru team is friendly, knowledgeable, and honest. My questions are answered and maintenance is completed on time. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Connolly
Jan 23, 2023 -

Secor Subaru responded

Thank you for your kind feedback and five-star rating for our team, Andy! We look forward to seeing you back for your next appointment at Secor Subaru!

January 20, 2023

Paul was such a gentleman. Very knowledgeable about Subaru and made the whole process of buying my Forester a real pleasure. More

by JOANMIKECANNA
Recommend Dealer
Yes
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
Jan 20, 2023 -

Secor Subaru responded

Thank you for your review, Joan! We're so happy that Paul was able to help you into a new Subaru Forester! -Secor Subaru

January 19, 2023

Everyone I was very professional. I own two Subarus the service department was accommodating to my schedule . More

by KFALV1927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Secor Subaru responded

We're grateful to you for trusting our team with your Subarus! We look forward to earning your trust again in the future! Thank you! - Secor Subaru

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