Secor Subaru - Service Center

painless my appointment was on time. They even washed and vacuumed my car, I have been busy so it was appreciated very much. Staff very friendly. my appointment was on time. They even washed and vacuumed my car, I have been busy so it was appreciated very much. Staff very friendly. More

Great service I had my Forester in for an oil change and tire rotation be for a trip to Pa. The service dept. checked the car over and found that I had a cracked st I had my Forester in for an oil change and tire rotation be for a trip to Pa. The service dept. checked the car over and found that I had a cracked steering belt and called to let me know. I am so glad they check things over so carefully! Thanks for the great service :) More

Treated with respect Because I live an hour away from Secor and New London we plan our day around our service visits. The staff is always knowledgeable and courteous and Because I live an hour away from Secor and New London we plan our day around our service visits. The staff is always knowledgeable and courteous and when they say the car will be ready at a certain time, it is. They are true professionals. It's worth the drive. More

Consistent Excellence Service was superb - mechanic found cracked alternator belt during oil change - prevented future major problem - front desk was welcoming and helpful Service was superb - mechanic found cracked alternator belt during oil change - prevented future major problem - front desk was welcoming and helpful - I always recommend Secor! More

Happy to keep coming back I have been a customer of Secor Subaru since I bought my 2012 Subaru Outback several years ago. I recently purchased a 2008 Subaru Impreza for my y I have been a customer of Secor Subaru since I bought my 2012 Subaru Outback several years ago. I recently purchased a 2008 Subaru Impreza for my youngest daughter from small, non-Subaru dealer in Watertown. I decided to bring it into Secor for an oil change, safety check, and to check a couple of problems we were having. It ended up that there were many problems that needed attention. I work with Christine McGlinsey, and she really helped me make the decisions necessary to have this vehicle safe for my 16 year old daughter. She also helped me by working with the sales manager to give me a discount so that I could afford the work that needed to be done. I feel that Christine went well above what was expected as a employee and look forward to dealing with her again in the future. Heidi Galan More

They made things right I have not used this dealership in the past. The first time I was there was for my 18,000 mile service, a few weeks ago. When I picked up the car, it I have not used this dealership in the past. The first time I was there was for my 18,000 mile service, a few weeks ago. When I picked up the car, it was vacuumed and appeared to be washed too...what a pleasant surprise!! However, the mechanics got dirt and grease marks on the seats and glove box. When I mentioned the seats upon picking up the car (I hadn't noticed the glove box right away), they took it right back in while I waited, and attempted to clean the seats. They told me to keep an eye on the spots because they had to dry, and weren't sure if they had been successful. When I came back the following week for an unrelated service (buy a key to replace a key I had lost), I mentioned that one spot hadn't come out, and also mentioned the glove box this time. Within a short time, I had my new key, all the marks were gone, and they didn't charge me the labor cost to make my key because, they said, "You shouldn't have had to come back for marks that we made!". Talk about making things right! I was shocked that a dealership would reduce a $57 bill to $0.00 to make things right - just for a couple of grease spots and a little inconvenience. Unheard of these days! Thank you Secor! More