Secor Subaru - Service Center

ok not wowee Generally I like this place but during the past couple of visits there are issues. First when I schedule service online-I get a confirmation but when Generally I like this place but during the past couple of visits there are issues. First when I schedule service online-I get a confirmation but when I show up and check in there is no record of it. Before I had to come back twice for a 30k check-up before the work could be done-because they turned out to be over scheduled or there was no loaner. I'm not super local so driving back and forth 3x is a pain. On the 36K checkup-same thing-no record of the appt I made online. Fortunately they could fit me in-had a loaner. I heard 2 different stories on what service is done at 36K-one triple the price than the other. Given a brochure that listed 36K checks and was told later-oh that brochure is out of date-36 is nothing major. Huh? My car wasn't washed when I arrived and had to wait for that. Really simple fixes on their end that would probably give them 5 star reviews if they got it together a bit. More

Great service! I made my service appointment online for the first time. I really like the online system. I used to feel that I needed to talk to a service person whe I made my service appointment online for the first time. I really like the online system. I used to feel that I needed to talk to a service person when I made my appointment to really make sure I was scheduled and all the work would be done. They were ready for me when I got there, I waited an hour and all the work was done that I scheduled. Another reviewer recently had a disappointing experience with the online system. I thought that maybe her experience was not good because everyone was not fully up to speed on Secor's new system, but for me it was flawless. More

Too long if a wait trying to check. And I was only customer In the shop. Then she had the odasity to state that I did not indicate a specific pick up time. I had her check my envelope, there clearly indicated In the shop. Then she had the odasity to state that I did not indicate a specific pick up time. I had her check my envelope, there clearly indicated was the time. FYI I had dropping the car off the night before. I was assured it would be ready by noon. Car WAS ready, woman at computer just could not seem to get me out the door. More

Airbag warning light plus recall fix My airbag warning came on sometimes;I was also informed that my car needed a RECALL-FIX.The Service was scheduled promptly,I was provided with a ride My airbag warning came on sometimes;I was also informed that my car needed a RECALL-FIX.The Service was scheduled promptly,I was provided with a ride home and back to pick up my Outback.Jay Fulton explained what was done then "MADE MY DAY" by handing me a NO CHARGE bill.I guess that's why I bought my 2nd Subaru from SECOR. More

New pads installed on rear brakes. The service department informed me that the rear brakes should be serviced very soon due to their wear. They were able to work with my schedule, allo The service department informed me that the rear brakes should be serviced very soon due to their wear. They were able to work with my schedule, allowed me to use a loaner car while the work was being done, and completed the work in a very timely fashion. More

Excellent service & attention to detail I went in for an oil change & the service was great—personal & attentive, with a detailed explanation of what was checked etc. My car looked and ran g I went in for an oil change & the service was great—personal & attentive, with a detailed explanation of what was checked etc. My car looked and ran great afterwards. It was washed & the interior was vacuumed. Many thanks, great work! More

Great scheduling flexibility Same day appointment for a safety check due to a pothole incident. Great care and concern what is exhibited by the service department At Secor Suba Same day appointment for a safety check due to a pothole incident. Great care and concern what is exhibited by the service department At Secor Subaru More

Pleasant Although the maintenance took longer than expected (my car's fault), they warned me of the situation and fixed it in a timely manner. The break room Although the maintenance took longer than expected (my car's fault), they warned me of the situation and fixed it in a timely manner. The break room was comfortable and the employees were well trained in customer service. Their prices are great and they left my vehicle looking brand new. More

Exceptionally good The very attentive and pleasant people in the Secor Subaru service department are the reason you'll find yourself back there for your maintenance need The very attentive and pleasant people in the Secor Subaru service department are the reason you'll find yourself back there for your maintenance needs. Happy we have dealership them in our area More