Secor Subaru - Service Center

Friendly and accommodating Although there was a snafu with the online scheduling system, they still took my car and had it ready for me in less than an hour, vacuumed and washed Although there was a snafu with the online scheduling system, they still took my car and had it ready for me in less than an hour, vacuumed and washed. The people there are always friendly and the waiting room is very comfortable. I was able to take advantage of the work area and the free WiFi to do some work on my laptop while waiting. Secor is fantastic! More

Great service . Fast and very friendly staff. But i just want to change the screws on my heat shield bcoz it loose but they said they will replace the whole heat sh . Fast and very friendly staff. But i just want to change the screws on my heat shield bcoz it loose but they said they will replace the whole heat shield instead of just tightened it and change the screws More

Relaxing place to wait for your service. I bought my Impeza in December 2017 from Angel and just had my first service there. I highly recommend Secor Subaru! Great sales and service. I bought my Impeza in December 2017 from Angel and just had my first service there. I highly recommend Secor Subaru! Great sales and service. More

Satisfied! All folks involved in stopping the extremely LOUD “moaning” coming from my Forrester tailgate did a good job - NO MORE MOANING! Very pleased and look All folks involved in stopping the extremely LOUD “moaning” coming from my Forrester tailgate did a good job - NO MORE MOANING! Very pleased and looking forward to the 2019’s! More

slower that usual for some reason my last service was oil and filter change with an appointment. checked in @ 0820 and checked out at 1019. 2 hours for an oil change is too long to w my last service was oil and filter change with an appointment. checked in @ 0820 and checked out at 1019. 2 hours for an oil change is too long to wait. perhaps the free car wash was backlogged and caused the delay. if so, I'll opt-out of the wash next time. at the service prior to this I was over-charged about $250. I reviewed the invoice before leaving the service center and was promptly refunded when I pointed it out. (Glad I caught it). these are the first issues I have had since purchasing my car from they in 2010 and I have had ALL the service done there. Something has changed in the recent past and I hope they work out the issues. More

30,000 mile service maintenance I had a 9:00 appt for this service maintenance - Young woman took care of me promptly, got all the information, etc. Then instead of waiting in the sh I had a 9:00 appt for this service maintenance - Young woman took care of me promptly, got all the information, etc. Then instead of waiting in the showroom she gave me a loaner so I could get some of my errands done, since the appt was about 2 hours. Awesome, I had a few errands to run and I didn’t have to wait til the end of my appt. Her name was Dawn and she accommodated very well. However, I did need to replace a back windshield wiper and she passed that along to the mechanic but he did not change the wiper. So I insisted on a new wiper because I had looked at it myself and it was frayed. Now, the mechanic said he checked all the wipers and all were good. I heard him say that myself. But when the parts dept. person came out to replace the rear wiper he could see it was shot. But that wasn’t Dawn’s fault. Overall, good service. People are very friendly and very accommodating. More

Fast easy simple The overall experience was great. From the moment I got there to completion. The electronic check in and walk around vehicle was great. The service The overall experience was great. From the moment I got there to completion. The electronic check in and walk around vehicle was great. The service took the allotted time and was finished with a wash. The longe was great having a good choice of refreshments comfortable seating and television. More

Secor sales service Over the years we have been buying and servicing are vehicles at secor. We have never had a problem. The staff is always been cheery and positive. Bes Over the years we have been buying and servicing are vehicles at secor. We have never had a problem. The staff is always been cheery and positive. Best Subaru dealership in the Norwich/.New London area. More

Great experience during and after the purchase of the vehicle. My vehicle was picked up and dropped off for me while I was working for an oil change. during and after the purchase of the vehicle. My vehicle was picked up and dropped off for me while I was working for an oil change. More

Flat tire. Made an appointment to check tire and repair. Tire was inspected and could not be repaired as tire was punctured along the side wall. Because of the tread wear on all four tires was low I could no Tire was inspected and could not be repaired as tire was punctured along the side wall. Because of the tread wear on all four tires was low I could not replace just the one tire. Jay gave me options on prices and gave me a rental car to use so I would not have to wait the two hours for installing the new tires. More