Secor Subaru - Service Center

Very bad experience I've been going to Secor Subaru in New London the last 10 years bought both my vehicles there, and I've always felt they knew the car as well, and wen I've been going to Secor Subaru in New London the last 10 years bought both my vehicles there, and I've always felt they knew the car as well, and went over everything with a fine-tooth comb. I've noticed over the last year that they've lost a lot of their employees. I talked to one ex-employer a year ago that said the whole service department is going to xxxx. Thinking maybe he just had a little anger I didn't really take his words of advice. When I went there the last time just to have them check the brakes cuz there was a squeaking noise going on whenever we would pull out of the driveway. I knew the brakes still had we're on them I was just making sure it wasn't a caliper is something that could be dangerous. When the woman called me with the estimate she said it's not your brakes they're fine they still have half the wear. Then she said the bearings on one of the wheels were gone, which I found strange because I've never had bearings wear out on a car that's only 3 years old with low miles. I asked her how much it would be to replace the bearings she said well it's going to be a lot cheaper than it would be to replace your brakes. I said well what's the estimate she said it's probably going to be half the price of the brakes. I said that's your estimate half the price of the brakes? So that I don't have the estimate with me, I said let me talk to the mechanic after 10 minutes of waiting for the mechanic suddenly the phone just hung up. By now I'm getting very frustrated so I called the manager and service who is very defensive right off the bat, saying he didn't have the estimate either but he was going to get it and call me right back. Then he didn't call me back so after 35 minutes I just jumped in the car and drove down there. When I went in there the girl that I spoke to you on the phone said let me show you the picture of the ware your brakes. I said I don't need to see the picture I know the brakes are still 50% I'm not doubting the fact the brakes still work I'm just concerned Why you would need to replace the bearings. She got so upset she started raising your voice and saying I don't need to put up with this crap I can't deal with this. Walked away and left me standing there to which the manager came over and said I told you I would call you back when I found out the estimate. And I replied you said you call me right back and it's been 40 minutes so I decided I'd come down to find out what you guys were going to charge for this car. I said I'm really not trying to be difficult to which she responded I'm trying to believe that. And honestly folks I didn't want to be difficult if they just given me an estimate ahead of time which they wouldn't. So then it turns out the cars already done he comes walking over with a bill and a bill is for $480 is mind you that's exactly what a set of new brakes cost their it Secor Subaru. Having replace the bearings on a Jeep 6 months earlier and only paying $275 I knew I was getting ripped off. So then I kind of raised my voice and said this is ridiculous she said it would be half the cost of brakes and this is exactly what a set of brakes cost. Love saying a word he walked away and then came back 5 minutes later with a revised price for $270 which I paid and promised I would never return again. I'm planning on getting a new Subaru next year again, and it looks like I have to find a new dealership. 10 years never a problem and suddenly on this mean bully that is trying to frighten and intimidate the staff there. More

THEY DIDNT MAKE ME WAIT !!!! AWESOME SERVICE Another Subaru dealership could not see me for a week and kept saying they can do the dignostic but have to schedule the appt to fix at a later date. Another Subaru dealership could not see me for a week and kept saying they can do the dignostic but have to schedule the appt to fix at a later date. SECOR GOT ME IN !!!! Even though they Were completely busy. They even gave me a loaner for my wife. TOP NOTCH SERVICE AND THEY DIDNT MAKE ME WAIT !!! More

My routine maintenance visit Thorough check of my car’s systems: Excellent I did not have to return because maintenance Items were not done correctly: Excellent My service a Thorough check of my car’s systems: Excellent I did not have to return because maintenance Items were not done correctly: Excellent My service advisor: Excellent My car cleaned as a Secor courtesy: Excellent policy: and they did an Excellent job of cleaning. Why did I not give a 5 star rating? My appointment was for 11 A.M.; however, due to maintenance work on other vehicles, the start time for work on my car was delayed 1.5 hours. I was provided with a ride due to the delay, and I appreciated that; however, my schedule for that day was ruined. More

Excellent I drive a long way and bypass another dealer to have my car serviced at Secor. They have always been excellent and efficient. They know what they are I drive a long way and bypass another dealer to have my car serviced at Secor. They have always been excellent and efficient. They know what they are doing! More

Long wait I had a 9:00 appointment and my car wasn’ Taken in until 9:50. I was only getting a 95000 mile service. Which was nothing more than an oil change an I had a 9:00 appointment and my car wasn’ Taken in until 9:50. I was only getting a 95000 mile service. Which was nothing more than an oil change and tire rotation. Didn’t leave there until 10:50 More

Replacement of shocks and struts. As (most) always, your service was great. I did have a complaint about a prior service, but Jay listened well, and made amends. I will continue to u As (most) always, your service was great. I did have a complaint about a prior service, but Jay listened well, and made amends. I will continue to use Secor in the future. More

Minimal service appointment, oil change ad tire rotation. Was easy to make the appointment, they opened on time, which was good as my appointment was for first thing in the morning. Jay, the desk person, was Was easy to make the appointment, they opened on time, which was good as my appointment was for first thing in the morning. Jay, the desk person, was very communicative and helpful. More

Always a pleasure They are very professional and courteous. They have a nice waiting area. Jay Fulton is a consummate professional and is very easy to work with. They are very professional and courteous. They have a nice waiting area. Jay Fulton is a consummate professional and is very easy to work with. More

Could of taken a nap waiting for my car! Was told to bring my car in at 2 for an oil change, got there at 1:55, was told to have a seat in the waiting area and was told it was not busy, it sh Was told to bring my car in at 2 for an oil change, got there at 1:55, was told to have a seat in the waiting area and was told it was not busy, it should be quick, and hour and half later, 3:30, I went to find out what was going on, and my car was sitting ready to go and no one called me, this is the second time this has happened, makes me so angry, ugh! More

they know how to do it right. I have my new 2018 Subaru serviced with Secor because I believe them to care about the people who purchase from them as well as keeping those people h I have my new 2018 Subaru serviced with Secor because I believe them to care about the people who purchase from them as well as keeping those people happy. The best way to do that is to keep their cars running without any problems. More