Secor Subaru - Service Center

Replacement of shocks and struts. As (most) always, your service was great. I did have a complaint about a prior service, but Jay listened well, and made amends. I will continue to u As (most) always, your service was great. I did have a complaint about a prior service, but Jay listened well, and made amends. I will continue to use Secor in the future. More

Minimal service appointment, oil change ad tire rotation. Was easy to make the appointment, they opened on time, which was good as my appointment was for first thing in the morning. Jay, the desk person, was Was easy to make the appointment, they opened on time, which was good as my appointment was for first thing in the morning. Jay, the desk person, was very communicative and helpful. More

Always a pleasure They are very professional and courteous. They have a nice waiting area. Jay Fulton is a consummate professional and is very easy to work with. They are very professional and courteous. They have a nice waiting area. Jay Fulton is a consummate professional and is very easy to work with. More

Could of taken a nap waiting for my car! Was told to bring my car in at 2 for an oil change, got there at 1:55, was told to have a seat in the waiting area and was told it was not busy, it sh Was told to bring my car in at 2 for an oil change, got there at 1:55, was told to have a seat in the waiting area and was told it was not busy, it should be quick, and hour and half later, 3:30, I went to find out what was going on, and my car was sitting ready to go and no one called me, this is the second time this has happened, makes me so angry, ugh! More

they know how to do it right. I have my new 2018 Subaru serviced with Secor because I believe them to care about the people who purchase from them as well as keeping those people h I have my new 2018 Subaru serviced with Secor because I believe them to care about the people who purchase from them as well as keeping those people happy. The best way to do that is to keep their cars running without any problems. More

Extremely pleasant, Other Subaru waiting rooms have soft drinks available for customers. Your waiting. area is always clean and comfortable. The service writer was very h Other Subaru waiting rooms have soft drinks available for customers. Your waiting. area is always clean and comfortable. The service writer was very helpful and explained part of my warranty replacement coverage. More

23,000 mile service This was an excellent experience. I waited just under an hour to have my car serviced.' I had been told it would be an hour and they delivered. I w This was an excellent experience. I waited just under an hour to have my car serviced.' I had been told it would be an hour and they delivered. I was given a detailed explanation of the service they had done along with a written explanation. More

New Brakes Always have a good experience with the service dept. and the employees. My Forester is always ready to be picked up on time and clean! Will definitely Always have a good experience with the service dept. and the employees. My Forester is always ready to be picked up on time and clean! Will definitely purchase another Subaru from Secor. More

Had problem with noise on rt front wheel. Had noise in rt front wheel when running at about 40+ mph turning left. Not turning rt. Shop could not hear the noise. We heard it fine. Did not r Had noise in rt front wheel when running at about 40+ mph turning left. Not turning rt. Shop could not hear the noise. We heard it fine. Did not receive calls on status as requested. The new Secor Subaru has gone Corporate. Nice front face, poor shop. Looking for a new dealer. More

Aug 6 Service at Secor-KC Service was far below what I have come to expect from Secor Subaru over the last 20 or so years and 3 Subaru's I have purchased. The Service Rep Dawn Service was far below what I have come to expect from Secor Subaru over the last 20 or so years and 3 Subaru's I have purchased. The Service Rep Dawn Beard was unfriendly and outright rude in manner. Previously to this, the Secor Rep always checked with me each service to make sure nothing was missed. In this instance, my car was seriously over its due date for oil change, which worries me a lot! The oil sensor light did not come on. I brought the car in because I was hearing a tapping noise in the engine. Dawn told me my car does not have an oil sensor light, however I have a work order 9/21/17 that indicates Secor fixed bad oil pressure sensor. My attempts to communicate with Dawn were met with lecturing tone and no willingness to discuss what really happened, or an effort to prevent future issues. Although I realize there is an oil sticker (date/mileage), until this past year or so Secor regularly did an evaluation regardless of what the car was brought in for, performed whatever was needed at that time, which as a customer I came to rely on. I have always brought my cars in for regular service. If Secor's new "Drive Thru Service" means these kinds of changes, it is only fair to advise your long-term customers like myself of how this will impact them. I will not be returning to Secor Subaru in the future due to hassle I was given and the fact that the engine of my car may have been damaged. More