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Secor Subaru - Service Center

New London, CT

4.7
1,301 Reviews

1,301 Reviews of Secor Subaru - Service Center

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August 28, 2018

Long wait I had a 9:00 appointment and my car wasn’ Taken in until 9:50. I was only getting a 95000 mile service. Which was nothing more than an oil change an More

by DRTYSZKIEWICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Niezabitowski
August 27, 2018

Replacement of shocks and struts. As (most) always, your service was great. I did have a complaint about a prior service, but Jay listened well, and made amends. I will continue to u More

by LHFISHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
August 23, 2018

Minimal service appointment, oil change ad tire rotation. Was easy to make the appointment, they opened on time, which was good as my appointment was for first thing in the morning. Jay, the desk person, was More

by TROD1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
August 21, 2018

Always a pleasure They are very professional and courteous. They have a nice waiting area. Jay Fulton is a consummate professional and is very easy to work with. More

by CHENEY.IAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
August 17, 2018

Could of taken a nap waiting for my car! Was told to bring my car in at 2 for an oil change, got there at 1:55, was told to have a seat in the waiting area and was told it was not busy, it sh More

by TRAYSOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who serviced by car, but it would not let me send this unless I checked something so I checked them all in the service section! , Jay Fulton, TJ Mallon, Dawn Beard, Maren Lauder, Lauren Niezabitowski
August 16, 2018

they know how to do it right. I have my new 2018 Subaru serviced with Secor because I believe them to care about the people who purchase from them as well as keeping those people h More

by DBROWNART1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everet Dahlquist, Jay Fulton, Dawn Beard
August 16, 2018

Extremely pleasant, Other Subaru waiting rooms have soft drinks available for customers. Your waiting. area is always clean and comfortable. The service writer was very h More

by ARTHUR7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
August 13, 2018

23,000 mile service This was an excellent experience. I waited just under an hour to have my car serviced.' I had been told it would be an hour and they delivered. I w More

by HELENBABCOCK8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
August 08, 2018

New Brakes Always have a good experience with the service dept. and the employees. My Forester is always ready to be picked up on time and clean! Will definitely More

by SLATHAMMAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maren Lauder
August 08, 2018

Had problem with noise on rt front wheel. Had noise in rt front wheel when running at about 40+ mph turning left. Not turning rt. Shop could not hear the noise. We heard it fine. Did not r More

by TONY92
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dawn Beard
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