Secor Subaru - Service Center

great service From pick up to delivery service is prompt thoughtful and thorough. Great team helped resolve an emergency with a flat tire in a stressful situation. From pick up to delivery service is prompt thoughtful and thorough. Great team helped resolve an emergency with a flat tire in a stressful situation. Dan Mirles was especially couteous and helpful. Kudos to the entire team at Secor. They are the best. More

first service Service was completed as expected, although there was a discolored area on the drivers side door I wanted cleaned. It appeared shortly after purchasin Service was completed as expected, although there was a discolored area on the drivers side door I wanted cleaned. It appeared shortly after purchasing the car, I believe its residue from being wrapped when shipped.... should have just made a special trip in, although I thought this was something that could be handled at time of service. Disappointed it was forgotten or never mentioned to detail employees as I would rather have the dealership remove this then attempting myself. More

oil light It was extremely helpful of the mechanic to explain to me in person the "oil light" differentiation (yellow light, red light). I have expressed my con It was extremely helpful of the mechanic to explain to me in person the "oil light" differentiation (yellow light, red light). I have expressed my concern when the oil light has illuminated (several times over the past 5 years) and this is the first time anyone at the service center actually explained this to me! I was extremely happy when I was scheduled ASAP on the Monday I called; I was a bit frustrated when shuttle service was offered, but the service provider was off that day (I would have brought my laptop if I knew I had to wait). Overall: good service! More

auto maintenance service and pick-up and return of vehicle i have been dealing with secor subaru for many years and they have always been very helpful with any requests or questions. my biggest request to hav i have been dealing with secor subaru for many years and they have always been very helpful with any requests or questions. my biggest request to have my car picked up and brought back from services done have always been respected and helps in many ways because of my use of a cane or walker. they are so nice about doing this and it means a lot to me.!! thanks! More

Very satisfied with the service. This was the first time I have my new car serviced at Secor and I am very satisfied. The service advisor Jay took the time to explain to me the drive- This was the first time I have my new car serviced at Secor and I am very satisfied. The service advisor Jay took the time to explain to me the drive-up check-in process and then walked me to the waiting lounge to get me oriented. I was pleasantly surprised that my car was washed and vacuumed inside and it looked like a new car again after 8 months. Thank you and keep up the good work. More

30,000 mile service Ease of making appointment. Detailed description of service, length of time and approximate cost provided in advance. Called to inform me when work wa Ease of making appointment. Detailed description of service, length of time and approximate cost provided in advance. Called to inform me when work was completed. Detailed explanation of issues uncovered during service when car was picked up and bill paid. More

Very bad experience I've been going to Secor Subaru in New London the last 10 years bought both my vehicles there, and I've always felt they knew the car as well, and wen I've been going to Secor Subaru in New London the last 10 years bought both my vehicles there, and I've always felt they knew the car as well, and went over everything with a fine-tooth comb. I've noticed over the last year that they've lost a lot of their employees. I talked to one ex-employer a year ago that said the whole service department is going to xxxx. Thinking maybe he just had a little anger I didn't really take his words of advice. When I went there the last time just to have them check the brakes cuz there was a squeaking noise going on whenever we would pull out of the driveway. I knew the brakes still had we're on them I was just making sure it wasn't a caliper is something that could be dangerous. When the woman called me with the estimate she said it's not your brakes they're fine they still have half the wear. Then she said the bearings on one of the wheels were gone, which I found strange because I've never had bearings wear out on a car that's only 3 years old with low miles. I asked her how much it would be to replace the bearings she said well it's going to be a lot cheaper than it would be to replace your brakes. I said well what's the estimate she said it's probably going to be half the price of the brakes. I said that's your estimate half the price of the brakes? So that I don't have the estimate with me, I said let me talk to the mechanic after 10 minutes of waiting for the mechanic suddenly the phone just hung up. By now I'm getting very frustrated so I called the manager and service who is very defensive right off the bat, saying he didn't have the estimate either but he was going to get it and call me right back. Then he didn't call me back so after 35 minutes I just jumped in the car and drove down there. When I went in there the girl that I spoke to you on the phone said let me show you the picture of the ware your brakes. I said I don't need to see the picture I know the brakes are still 50% I'm not doubting the fact the brakes still work I'm just concerned Why you would need to replace the bearings. She got so upset she started raising your voice and saying I don't need to put up with this crap I can't deal with this. Walked away and left me standing there to which the manager came over and said I told you I would call you back when I found out the estimate. And I replied you said you call me right back and it's been 40 minutes so I decided I'd come down to find out what you guys were going to charge for this car. I said I'm really not trying to be difficult to which she responded I'm trying to believe that. And honestly folks I didn't want to be difficult if they just given me an estimate ahead of time which they wouldn't. So then it turns out the cars already done he comes walking over with a bill and a bill is for $480 is mind you that's exactly what a set of new brakes cost their it Secor Subaru. Having replace the bearings on a Jeep 6 months earlier and only paying $275 I knew I was getting ripped off. So then I kind of raised my voice and said this is ridiculous she said it would be half the cost of brakes and this is exactly what a set of brakes cost. Love saying a word he walked away and then came back 5 minutes later with a revised price for $270 which I paid and promised I would never return again. I'm planning on getting a new Subaru next year again, and it looks like I have to find a new dealership. 10 years never a problem and suddenly on this mean bully that is trying to frighten and intimidate the staff there. More

THEY DIDNT MAKE ME WAIT !!!! AWESOME SERVICE Another Subaru dealership could not see me for a week and kept saying they can do the dignostic but have to schedule the appt to fix at a later date. Another Subaru dealership could not see me for a week and kept saying they can do the dignostic but have to schedule the appt to fix at a later date. SECOR GOT ME IN !!!! Even though they Were completely busy. They even gave me a loaner for my wife. TOP NOTCH SERVICE AND THEY DIDNT MAKE ME WAIT !!! More

My routine maintenance visit Thorough check of my car’s systems: Excellent I did not have to return because maintenance Items were not done correctly: Excellent My service a Thorough check of my car’s systems: Excellent I did not have to return because maintenance Items were not done correctly: Excellent My service advisor: Excellent My car cleaned as a Secor courtesy: Excellent policy: and they did an Excellent job of cleaning. Why did I not give a 5 star rating? My appointment was for 11 A.M.; however, due to maintenance work on other vehicles, the start time for work on my car was delayed 1.5 hours. I was provided with a ride due to the delay, and I appreciated that; however, my schedule for that day was ruined. More

Excellent I drive a long way and bypass another dealer to have my car serviced at Secor. They have always been excellent and efficient. They know what they are I drive a long way and bypass another dealer to have my car serviced at Secor. They have always been excellent and efficient. They know what they are doing! More