Secor Subaru - Service Center

Good honest service but not organized in the office. Honest, professional quality work but the office seems to be understaffed or not organized. Was not like this in past visits. The check in process was Honest, professional quality work but the office seems to be understaffed or not organized. Was not like this in past visits. The check in process was a bit awkward since the lady at the counter could not find me in the system and then had to tell me she was punched out and late for an appointment so someone else needed to help me. I was then directed to my service advisor who completed the process. The car was in the shop for two days for an oil change, and some other minor repairs which was communicated clearly by my advisor. I paid for the work by card over the phone. Keys and paper work were supposed to be left in the car. Came to pick up the car. No keys no paperwork and a service interval sticker that was not for my car on the windshield. I have used this dealer for service in the past and it has been flawless. Not sure if they were overbooked or understaffed but the attention to detail was definitely not there this time. More

Work well done The service man was very knowledgeable about tires and 4wd. To my dismay I learned that when one tire goes bad all four tires must be replaced. It w The service man was very knowledgeable about tires and 4wd. To my dismay I learned that when one tire goes bad all four tires must be replaced. It was a good experience. Thanks More

Friendly employees Been in twice this month- AC and battery issues on my 2014 Forrester. Jay couldn’t have been more helpful and professional and Maren and I have develo Been in twice this month- AC and battery issues on my 2014 Forrester. Jay couldn’t have been more helpful and professional and Maren and I have developed a bit of a personal relationship. Both times I was offered a loaner and was on my way. Great service for a busy lady!! More

Great service on my Forester! Secor Suburu went the extra mile by picking up my car for repairs. I also looked at some good used vehicles I am considering buying. Secor Suburu went the extra mile by picking up my car for repairs. I also looked at some good used vehicles I am considering buying. More

Completely Satisfied Quick, efficient, friendly service even though I didn’t have an appt...and the courtesy car wash was much appreciated! Thoughtful details in the waiti Quick, efficient, friendly service even though I didn’t have an appt...and the courtesy car wash was much appreciated! Thoughtful details in the waiting area (coffee, etc) and the services my vehicle required were explained clearly. More

Good work The service department was able to isolate a low tire pressure dashboard indication to the one tire that was the culprit. I can now monitor that sing The service department was able to isolate a low tire pressure dashboard indication to the one tire that was the culprit. I can now monitor that single tire for the slow leak that I am experiencing. More

Always a pleasant experience at Secor Subaru Online appointment making was easy and fast. Jay Fulton greeted me pleasantly and after the service was completed he explained work done. The waiting Online appointment making was easy and fast. Jay Fulton greeted me pleasantly and after the service was completed he explained work done. The waiting room is pleasant and we had a great view of the deluge Wednesday! Very happy to have new windshield wipers in the heavy rain that day. More

Collision repair My Subaru Outback was badly damaged in a collision. I went to Subaru/Secor Collision Service as I felt they would have the best access to parts. They My Subaru Outback was badly damaged in a collision. I went to Subaru/Secor Collision Service as I felt they would have the best access to parts. They did a wonderful job – the car looks as good as new. There's obviously a very high level of workmanship involved. It was a pleasure dealing with the Collision manager, John Pasternak and his assistant Jennifer. They stayed right on top of things and kept me informed as to progress. More

Courteous and competent.... as always The staff is courteous and considerate. They always advise of any issues or problems they discover with the car and advise me of same.. Their work is The staff is courteous and considerate. They always advise of any issues or problems they discover with the car and advise me of same.. Their work is timely and professional , and I've never had any negative experiences at this dealership. More

Excellent overall service I was easily able to schedule a power steering rack replacement for my car with only a couple days notice, and they have been very transparent with me I was easily able to schedule a power steering rack replacement for my car with only a couple days notice, and they have been very transparent with me about pricing and timelines. Also greatly enjoy the loaner vehicle they gave me More