Secor Subaru - Service Center

35 years and counting I have been dealing with Secor since 1985 when they sold Saabs. When Saab was no more, much to my chagrin, I switched to Subaru in 2004. Since I alway I have been dealing with Secor since 1985 when they sold Saabs. When Saab was no more, much to my chagrin, I switched to Subaru in 2004. Since I always felt Secor treated me professionally and honestly I opted to stay with them. I have always been pleased with both their sales and service staff. The service man came right out as I drove up and went over again what I wanted done. After the service he gave me a printout of everything that had been checked and the results. I plan to continue with Secor. I should probably be on commission considering how many people I have referred to them through lo these many years. More

REALLY!!!! If it were possible to give negative stars I would. Secor had my vehicle for a month. Could not shift into 6th and 4th was rough. Secor diagnosed a If it were possible to give negative stars I would. Secor had my vehicle for a month. Could not shift into 6th and 4th was rough. Secor diagnosed and made me pay for parts up front. When I compared the parts I paid for to a repair that they did 15 months prior I found over $400 worth of parts that had already been replaced. When I brought this to their attention they said it was a "mistake:. Rebuilt my transmission to the tune of $2450 picked up the car and in less than 24 hours vehicle shifted worse than when I originally brought it in. Brought it back and then they replaced a shift cable (they picked up the cost for that) and now the vehicle works as it should. Rebuild the transmission and vehicle does not function properly; change shift cable and everything is fine., What should have been done first? It appears the Subaru transmissions fail at 104,00 miles. Nothing about that in their scheduled maintenance manual. Never communicated with me over the month. I had to call or visit the dealership to get updates. TJ Mallon was the only person who made any effort to communicate with me. Will never recommend or do business with Secor Subaru and/or Secor Auto Group ever again. More

Excellent experience. Excellent service department, customer service is excellent also, a pleasure to deal with, They keep my Subarus in top shape. Have taken all my Subaru Excellent service department, customer service is excellent also, a pleasure to deal with, They keep my Subarus in top shape. Have taken all my Subarus there for service. More

Excellent service Great service. Shows you what needs to be repaired and why. Nice waiting area. Friendly and professional service. Free car wash at the end is great Great service. Shows you what needs to be repaired and why. Nice waiting area. Friendly and professional service. Free car wash at the end is great! More

If I could rate it 0 I would! Incompetent & they lie about problems with car that need fixing to make $. I brought it in for transmission issue & they said I needed wheel bearing. Incompetent & they lie about problems with car that need fixing to make $. I brought it in for transmission issue & they said I needed wheel bearing. More

Awesome hospitality, Perfect credibility I have two jobs, one is hospital and the other is college. This always challenges for me to make enough time for car maintenance. Secor subaru is alw I have two jobs, one is hospital and the other is college. This always challenges for me to make enough time for car maintenance. Secor subaru is always flexible, friendly, and professional. Furthermore, when something wrong happens, their service was beyond my expectation. Amanda, an service instructor, let me know the situation in a timely manner, but not too frequently! She offered several options to me fairly, and understood my busy schedule. I cannot say enough how much I appreciate her. Thanks, Amanda. You are awesome! More

Great place! Secor Subaru service center is great! Everyone is knowledgeable, efficient and polite. They run on time, you never have to wait more than the expected Secor Subaru service center is great! Everyone is knowledgeable, efficient and polite. They run on time, you never have to wait more than the expected time it takes to complete the work on the vehicle. The customer waiting area is clean, bright and set up for relaxing or working. More

Great place Secor has always done a great job servicing my Subarus. They are friendly, professional, and offer shuttle service to get you home or to work (within Secor has always done a great job servicing my Subarus. They are friendly, professional, and offer shuttle service to get you home or to work (within a reasonable distance) while your car is being serviced; they also have a very nice waiting area with comfortable seating, a vending machine, a Keurig, and free WiFi if you decide to wait. They do a walk-around of your car with you before your service and note down any specific concerns you have and address them during the service. I also enjoy that they send coupons when my service times are approaching, which I can then apply to the upcoming service. More

Amanda is Amazing I went in for two back windows that had stopped working, Amanda got the whole thing covered! She and I spoke about some hefty vet bills I was just inf I went in for two back windows that had stopped working, Amanda got the whole thing covered! She and I spoke about some hefty vet bills I was just informed of for my 12 year old dachshund, and that I was hoping the quote for service wasn't going to be too bad...the quote came back very high and would have broken my bank. She and her boss wrote to Subaru Good Will and my service work, due to low miles on a four year old car was completely covered. She is a new employee and a keeper! And....I like to think that Subaru Loves Pets! They all really helped me out of a jam. More

friendly; needs work on time estimates Jay was very friendly. One annoying persistent difficulty: The estimated time for work done while I was waiting has been off significantly and consist Jay was very friendly. One annoying persistent difficulty: The estimated time for work done while I was waiting has been off significantly and consistently. I made the mistake twice of trusting a 1.5 hour estimate and waiting 2.5 hours with no update, thus missing another appointment I had made. Life would have been easier of I had been told up to 3 hours in the first place. More