Secor Subaru - Service Center

Dead battery, changed out in minutes under warranty The battery in my 2017 WRX died in New London around lunch time. Got a jump from a good Samaritan and drove to Secor. Dead battery diagnosed and repla The battery in my 2017 WRX died in New London around lunch time. Got a jump from a good Samaritan and drove to Secor. Dead battery diagnosed and replaced in maybe 15 minutes by two courteous and friendly gentlemen, under warranty. Another example of why I take my WRX to them for service! More

Still can't follow a simple request For some reason, despite getting the full commitment of the service adviser, they just can't use full synthetic oil that I request. On every visit I For some reason, despite getting the full commitment of the service adviser, they just can't use full synthetic oil that I request. On every visit I mention the difficulty in getting what I asked be used. I was told on previous visits that the requested oil had been used but they made an error on the billing form showing a syn/blend oil was being charged. I did believe them in the past as they did not correct the invoice. On my last visit, the service adviser assured me that I would get synthetic oil. Just before I was given the bill I saw them put the car back up and drain the oil they put in and finally replace it with full synthetic. Of course, this delay caused me to be late for a meeting. Most importantly, I now do not believe that they ever used the correct oil on previous visits. Luckily, I changed the oil at intervals recommended for non-synthetic oils. But I feel my car could have benefited from the better oil. More

Car broke Secor has excellent service and communication- staff helpful and experienced. Hours of operation good. Reliable outcomes-. Staff friendly and appear t Secor has excellent service and communication- staff helpful and experienced. Hours of operation good. Reliable outcomes-. Staff friendly and appear to love me their job and work environment More

Courteous, thorough, responsive, reassuring I was driving out of town and warning lights came on while on the highway. Called Secor for some explanation, then was able to get assistance enough t I was driving out of town and warning lights came on while on the highway. Called Secor for some explanation, then was able to get assistance enough to get home again, then to bring it to Secor for diagnosis, plus a 90K check. They discovered the problem with one of the warning lights was a transmission valve, gratefully covered under warranty! 90K check was thorough, reassuring. More

Relaxing place to wait for your service. Very friendly sales and service staff at Secor Subaru. I highly recommend this dealership for the purchasing and servicing of a new or user Subaru. Very friendly sales and service staff at Secor Subaru. I highly recommend this dealership for the purchasing and servicing of a new or user Subaru. More

30,000 mile service on a 2015 Subaru; leak in differential. Amanda in the Service Department was very accomodating in making a service appointment that was convenient for me. After leaving the vehicle, I receiv Amanda in the Service Department was very accomodating in making a service appointment that was convenient for me. After leaving the vehicle, I received a phone call reporting that a leak had been discovered in the differential. A replacement needed to be ordered, and the work would take a number of days depending on the availability of the part. I was advised that there would be no cost to me as the replacement was under warranty. I was also offered a replacement car during the repair process. Since I had plans to travel before my car would be repaired, Amanda informed that she would have the vehicle driven to my home and put in the garage according to instructions I gave her. That is how the situation currently stands. My experience was entirely positive during every aspect of my contact with Secor staff and particularly Amanda. More

Love Secor Subaru I had another great service experience - very happy we bought our car at Secor Subaru! We definitely buy there again in the future. Great car and ser I had another great service experience - very happy we bought our car at Secor Subaru! We definitely buy there again in the future. Great car and service. More

Two and a half hours of wasted time I brought my car in for servicing at 9:28 am on October 11. I know that the service doesn't start when I bring it in from past experiences. However, I I brought my car in for servicing at 9:28 am on October 11. I know that the service doesn't start when I bring it in from past experiences. However, I didn't intend to spend my entire morning there. At 12;05 pm, I was notified my car was ready. It looks like from the invoice that approximately 25 minutes was spent on my car. The service advisor stated that he lost track of my car. What happened to it? All I got was a mere apology. As far as I'm concerned, when I'm ready to purchase a new Subaru, it will not be from Secor. . More

Routine Service I took my 2014 Subaru Outback in for routine service and was a little anxious when time seemed to stretch out too long. Was delighted when Jay adjust I took my 2014 Subaru Outback in for routine service and was a little anxious when time seemed to stretch out too long. Was delighted when Jay adjusted my bill for my inconvenience. Very nice! He didn't have to do that but I was pleased that he did! More

Courteous, thorough, quick as possible. Last visit was for a routine 48K service. Service department was busy as always but my Forester was done as fast as possible. As always, service was Last visit was for a routine 48K service. Service department was busy as always but my Forester was done as fast as possible. As always, service was thorough, car was inspected and potential future service issues were brought to my attention. More