Secor Subaru - Service Center

Great Service! Great experience! Leasing a car from this dealership and the service every employee provides has me returning and recommending this dealership to my f Great experience! Leasing a car from this dealership and the service every employee provides has me returning and recommending this dealership to my friends and co-workers! More

30,000 mile service and complete auto detail. I am extremely pleased with the service I received. I needed to rent a car because this service would take a full work day - 30,000 mile service, comp I am extremely pleased with the service I received. I needed to rent a car because this service would take a full work day - 30,000 mile service, complete detailing of car, and an estimate for repair of a small dent in the car. Amanda, my service advisor, professionally made sure all went to plan. Thank you to her and all the technicians who worked on my car. It looked brand new after all was completed. More

Total satisfaction Great service. Courteous, knowledgeable service techs. Highly recommend. Wish all dealerships were this good. Consistently good customer service along Great service. Courteous, knowledgeable service techs. Highly recommend. Wish all dealerships were this good. Consistently good customer service along with honest techs. Have all my service done here. More

Buyer using services Seacor Subaru us a first class operation. Scheduling, loaner cars, service shuttle, pleasent and knowledgable staff. Car wash after service but I do Seacor Subaru us a first class operation. Scheduling, loaner cars, service shuttle, pleasent and knowledgable staff. Car wash after service but I do wish they had a quick vacuum after the wash. More

Always satisfied! This center is easy to get to. Easy to make appointment with, and are quick to return your carandvitvis clean! Love that they have a waiting area wh This center is easy to get to. Easy to make appointment with, and are quick to return your carandvitvis clean! Love that they have a waiting area where you can do work or just sit and relax and watch TV. Friendly people good service ! More

Superior Service I cannot say enough about my experience. Amanda was so helpful, knowledgeable and put me right at ease. I was able to sit comfortably in the waiting I cannot say enough about my experience. Amanda was so helpful, knowledgeable and put me right at ease. I was able to sit comfortably in the waiting area while waiting the super short time it took for my car to be assessed. Highly recommend!!! More

Unorganized and frustrating Bad customer service from start to finish. Started with distracted woman on the phone booking my appointment. Was put on hold twice and she kept spe Bad customer service from start to finish. Started with distracted woman on the phone booking my appointment. Was put on hold twice and she kept speaking to someone else while speaking to me. I didn’t trust what the girl had done so I had to call back to make sure the appointment was correct. When I got there I didn’t have all info to get a loaner and had to reschedule. Frustrating! When I went back for service they called late in the day to tell me they were backed up and had to keep the car overnight. They told me there was $2k repairs that needed to be done! Wow! At 90k miles I was shocked! I called the next morning to approve some of the work to be done and didn’t hear back. And didn’t hear. I kept waiting to hear. No phone call update. Finally I called them after 3pm and was told oh yes your car is ready. More frustration!!!!! There was confusion as to who was the right person to go over the bill. There was no customer copies of the paperwork. Was it Amanda or Jay or someone else that was dealing with my car? I was totally annoyed by this point. Overall not a good experience at all and a very expensive one. Also, the rattle in the exhaust that I was told was a missing clamp on the heat shields that had been fixed did not fix the rattle. I used to really trust this place because I bought my car here 10 years ago and wanted to make sure to have a good maintenance record. I have always used this dealer service ever since buying the car. Now, I probably won’t go back and will find a mechanic local to me that I can trust is telling me the true story, that knows who is dealing with my car when I arrive and will probably be cheaper. More

60K Checkup and 2014 Subaru Outback runs like just like new! Although expensive (comparable to other car's 60K checkup) the car runs like new. Very noticeable improvement in performance. Competent check in and a Although expensive (comparable to other car's 60K checkup) the car runs like new. Very noticeable improvement in performance. Competent check in and answers to service questions. I've dealt with Charlie Secor through two SAAB's and now two Subaru Outbacks. I've always been happy with service and quality. I would highly recommend his dealerships. More

Good service and pleasant staff Brought car in for oil and filter change, tire rotation and overall safety check. Service was done as promised and on time. Recommend this dealer fo Brought car in for oil and filter change, tire rotation and overall safety check. Service was done as promised and on time. Recommend this dealer for Subaru service More

Top-Notch Service Team I had a serious situation with my brakes... I called the service team and while they were busy, they managed to find a time-slot for me to bring in my I had a serious situation with my brakes... I called the service team and while they were busy, they managed to find a time-slot for me to bring in my car. They provided a loaner car for me, and a short time later called me and explained exactly what was wrong, what it would take to fix it, and an estimated time for completion. My car was fixed sooner than I had expected, and the price was very reasonable. The brakes are now much better than when I bought the car 2 years ago...It's like driving a brand-new car! This is not the first time the folks at Secor have gone above and beyond the call to help me. They are a GREAT team that genuinely care about their customers, and they get the job done correctly. THANK YOU very sincerely to the entire Service Team !!! More