Secor Subaru - Service Center

Excellent service Brought our 2009 Outback in for diagnosis of a vibration problem. Service department was very helpful with advice and suggestions. Having the vehicle Brought our 2009 Outback in for diagnosis of a vibration problem. Service department was very helpful with advice and suggestions. Having the vehicle fixed there. More

It was very good. They did a great job.It was done in a reasonable amount of time and they kept me informed as to what they were doing. They did a great job.It was done in a reasonable amount of time and they kept me informed as to what they were doing. More

very professional I wasn't out of my car when a service person greeted me, took the particulars of my visit and told me to wait in the waiting room. They were vey fast I wasn't out of my car when a service person greeted me, took the particulars of my visit and told me to wait in the waiting room. They were vey fast and efficient. More

Subaru Remote Starter Installed Dropped off my 2018 Outback in the morning. Prearranged loaner all set. Had already purchased the remote starter kit several weeks ago. Service call Dropped off my 2018 Outback in the morning. Prearranged loaner all set. Had already purchased the remote starter kit several weeks ago. Service called within 2.5 hours to come pick up the car. Associate explained in detail how to operate the remote starter and answered several questions for me. Also John Donovan clarified a question regarding the new fob. Great place for Subaru service. Everyone wanted to make sure the job was done correctly and in the time promised. Can't see any reason to take my Outback anywhere else for service/parts! More

Once I get my car will need a new place to service it I brought my car in for a 120,000 mile service almost 2 weeks ago and I still do not have it back. 1. Poor communication. I do not know when I will g I brought my car in for a 120,000 mile service almost 2 weeks ago and I still do not have it back. 1. Poor communication. I do not know when I will get my car back. 2. Charged me for the service without giving me back my car. 3. I call and they do not call me back. 4. They gave me a loaner which is the only positive that I have. More

Good personnel interaction Terrible phone contact. Tried to call and mailbox was full - 2X. Had to call sales department and get someone to go to service and make appointment. Terrible phone contact. Tried to call and mailbox was full - 2X. Had to call sales department and get someone to go to service and make appointment. Several new people though and no one assigned to answer the phone. More

Amanda was great! Oil change, tire rotation and wheel bearing... Amanda offered me a loaner after they did the wheel bearing inspection . Saved the day- I was able to d Oil change, tire rotation and wheel bearing... Amanda offered me a loaner after they did the wheel bearing inspection . Saved the day- I was able to do some local errands and not skip a beat. Happy with the service and the new routine at the dealer. More

Radio / Navigation System went out. 1. Person that was taking care of it outright lied. 2. Repair Manager John and Amanda stepped in and were very helpful. 3. Over 2 weeks to get me 1. Person that was taking care of it outright lied. 2. Repair Manager John and Amanda stepped in and were very helpful. 3. Over 2 weeks to get me a new (turns out to be used) system but that’s ok. Seemed a little long. 4. Amanda gave me a rental, 1 week later because i was going on a trip, would have been hard with no Navigation or Radio. John and Amanda are the reason i will continue to be a customer. Without them my next car would have been bought elsewhere. More

REPART OF LIGHT IT TOOK LESS TIME THAN WHAT WAS ALLOTTED FOR. AND IT WAS LESS THAN WHAT WAS QUOTED FOR COST. VERY GLAD I WAS ABLE TO HAVE IT DONE BEFORE THE HOLIDAY. IT TOOK LESS TIME THAN WHAT WAS ALLOTTED FOR. AND IT WAS LESS THAN WHAT WAS QUOTED FOR COST. VERY GLAD I WAS ABLE TO HAVE IT DONE BEFORE THE HOLIDAY. More

18k service Typical great service at Secor. Free car wash and they vacuumed my car. Service was about 90 minutes but they have a comfortable waiting room with c Typical great service at Secor. Free car wash and they vacuumed my car. Service was about 90 minutes but they have a comfortable waiting room with coffee and WIFI. More