Secor Subaru - Service Center

Friendly, explanatory Amanda was straightforward - told me my car was the first to come into Secor for this particular recall issue. Efficient - got a 2018 Forester loan c Amanda was straightforward - told me my car was the first to come into Secor for this particular recall issue. Efficient - got a 2018 Forester loan car Explanatory - was notified that my front axles needed changing Friendly - quick to laugh over text communication glitches More

A couple of thingd The entire service experience was wonderful as usual. I did want to note one thing. I had a torque converter recall last year and service departme The entire service experience was wonderful as usual. I did want to note one thing. I had a torque converter recall last year and service department loaned me a 2017 Outlook wagon. As I was leaving the service rep at Secor said, we think you're going to love it so much you'll come back and buy a new one. I owned a 2012 Outback that I loved so I thought, there is no way I am going to buy a new one. Well I did and I love it. Please note the time this was written. 11 am. This not one of the glowing or angry two glasses of wine late evening emails that businesses sometimes get Thank you, Larry More

Supportive staff, good experience. Made appointment due to loud noise form the back of the car. Turned out to be wheel bearings needing to be replaced. They had the parts in stock and w Made appointment due to loud noise form the back of the car. Turned out to be wheel bearings needing to be replaced. They had the parts in stock and were able to replace them and also perform my next service maintenance the same day. But please be aware if you have extended warranty to let them know up front. Subaru Company has this in a separate program and does not flag in their normal order taking program. Not the dealers fault, it is Subaru Company that needs to fix that.. More

Poor Communication The experience itself wasn't awful but the workmanship & communication is poor. I brought my car in 3 times for the same problem & after speaking with The experience itself wasn't awful but the workmanship & communication is poor. I brought my car in 3 times for the same problem & after speaking with the service manager about my concerns all he did was patronize me about the age of my car & where we live in New England. When I drove out of the lot after this service the problem was still there. I also was told that the LAST service (before this one) that my brake pads were down to where the required amount is for Subaru to change them was. I brought my car in this time because I could hear metal rubbing against metal. Had I been told that my brake pads were that low on the previous visit I would of had no problem with changing them. When I called to see when my car would be ready, there was no answer in the Service Dept., it to voice mail & the voice mail box was full. When I mentioned this to the service manager he again was very patronizing saying they were having trouble with their phones. They called a phone company to fix the problem but they haven't shown up yet. REALLY!!!! Four days to get your phone in working order-is that any way to run a business? More

The service center seemed very disorganized- this was my vis Very disorganized, seemed to take a long time for the service- I was kind of reprimanded at end of visit because I did not tell them that I had extend Very disorganized, seemed to take a long time for the service- I was kind of reprimanded at end of visit because I did not tell them that I had extended warranty- I was never asked - & thought they knew since I was contacted by you to come in More

HEADLIGHT REPLACEMENT Running lights and high beams were not operating. Had to have new bulb replacement. 2nd time for bulb replacement in a 2016 auto. I think this is u Running lights and high beams were not operating. Had to have new bulb replacement. 2nd time for bulb replacement in a 2016 auto. I think this is unusual. More

Great Just they forget to car wash my car coz every time i do my change oil after they finish my car is already wash t Just they forget to car wash my car coz every time i do my change oil after they finish my car is already wash t More

Tracking Down a Mystery Amanda listened carefully to a door lock problem that mysteriously fixed itself. I wanted to know whether it suggested any preventive measures so my Amanda listened carefully to a door lock problem that mysteriously fixed itself. I wanted to know whether it suggested any preventive measures so my passengers wouldn't get locked in again. She discussed it with a tech and reported back--it's still a mystery to all of us, but she cheerfully did what she could do. More

Oil change & tire rotation Easy scheduling for drop off and pick up, completed work on time, and shared valuable advice on vehicle maintenance for future based on mileage. Thank Easy scheduling for drop off and pick up, completed work on time, and shared valuable advice on vehicle maintenance for future based on mileage. Thanks Lauren! More

Fog light replaced I got an appointment on the same day I called the Service Department. I was able to wait while the bulb was being replaced. Secor Subaru also washed m I got an appointment on the same day I called the Service Department. I was able to wait while the bulb was being replaced. Secor Subaru also washed my car! The repair was covered by warranty; therefore, there was no charge for the service. Amanda E assisted me today and was courteous and professional. Thank you, Amanda for everything. .........and a big “Thank you” also to all who worked on my car. More