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1,302 Reviews of Secor Subaru - Service Center
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March 06, 2019
Good service but Good service. John is a good representative. I like the shuttle service, but my big complaint is that they forgot to wash my car. The price is also wa Good service. John is a good representative. I like the shuttle service, but my big complaint is that they forgot to wash my car. The price is also way too high for a simple oil change and tire rotation. This can easily be done elsewhere for much less. More
by JEFFREY.KOHRT
Verified CustomerEmployees Worked With
Jay Fulton
March 06, 2019
Great Service Writer Lauren was great to work with! I will request her when I schedule my next visit. However the car wash looked terrible. The car exterior still had sal Lauren was great to work with! I will request her when I schedule my next visit. However the car wash looked terrible. The car exterior still had salt and mud residue visible. More
by DON C.
Employees Worked With
Other Employees :
Jay Fulton, Angel Izquierdo, Kevin O'Donovan, Lauren McGloin
March 05, 2019
Oil change Lauren was super helpful & friendly. She’s a great person to deal with when you walk in for a service. Thank you for the great customer service Lauren was super helpful & friendly. She’s a great person to deal with when you walk in for a service. Thank you for the great customer service More
by JIMGOR1234
Employees Worked With
Lauren McGloin
March 04, 2019
My 18K service and remote installation As has been my experience for the last seven years, this appointment with Secor was a very positive experience. We were offered a loaner vehicle when As has been my experience for the last seven years, this appointment with Secor was a very positive experience. We were offered a loaner vehicle when Jay informed us that the installation of a remote start unit would require more time than we were prepared for. A brand new Outback, no less! We were promptly informed when our car was ready, and check-out was quick and the staff was very friendly. Great service. More
by ARCHIES74
Employees Worked With
Jay Fulton
March 01, 2019
Customer Service At It's Best My 2002 WRX Impreza that I purchased new from Secor Subaru 17 years ago needed repair. It was not fit to drive and the service department (Jay Fulton My 2002 WRX Impreza that I purchased new from Secor Subaru 17 years ago needed repair. It was not fit to drive and the service department (Jay Fulton) got me in quickly and arranged a loaner to use until my car parts came in and the problem was fixed. Jay could not have been more helpful and I have my baby back running great and she even had a bath! I have only used Secor's service department for all my service needs since purchasing and am usually 100 percent satisfied or very close to it. Thanks Subaru More
by S.LAPLANTE
Employees Worked With
Jay Fulton, Amanda Easom
February 28, 2019
Reasuring. Trust this dealership. If they make an error they own up to it and do not try to hide it. Car has always been serviced by this dealer. From the time I Trust this dealership. If they make an error they own up to it and do not try to hide it. Car has always been serviced by this dealer. From the time I bought it, Ive had the feeling that it's like coming home. No BS here at Secor. More
by TIGA34
February 28, 2019
Awesome Lauren and everyone was great! It was also nice seeing Charlie! Thank you so much again for everything! You guys dealt with my car and situation very Lauren and everyone was great! It was also nice seeing Charlie! Thank you so much again for everything! You guys dealt with my car and situation very nicely. More
by KOZLOWSKIC3
Employees Worked With
Amanda Easom, Lauren McGloin
February 27, 2019
Disrespected, Insulted, headaches, STAY AWAY! (3/27 UPDATED) Brought my '18 Subaru STi to this service center for a TSB/Recall for Headlight Replacements. After 5 days of visiting the dealer to get the job done Brought my '18 Subaru STi to this service center for a TSB/Recall for Headlight Replacements. After 5 days of visiting the dealer to get the job done on the 5th visit the job took place and the quality of work ended up being BEYOND absurd, front bumper was installed horribly wrong, damaged, Headlights didn't align at all, they didn't even install the light bulbs back into the new units either. Simply a rushed job from start to finish... The Service Manager John Donovan, came outside the service center to lie about the job, insult me, disrespect me, and blow me off after I pointed out the poor quality of workmanship by his "Master Tech". This "man" lacks integrity and should not be the face of this shop. I had to drive off to pay a visit to the owner of the dealership for this, upon driving off the lot. I realized, the tech forgot to install ALL my light bulbs back into the headlight units, including my turn signals putting me in danger of a crash. Master Tech workmanship was beyond poor, Installed everything wrong, didn't double check his work, nor inspected the lights to be working. Tech installed the headlight units without any bulbs. Not once, twice! ( On another note: The Service Adviser Amanda was AWESOME, She did her job right and I am pleased with her performance. She did her job right from start to finish, she also shows a lot of potential and could easily run the service department as the Service Manager) After this JOKE of customer service by John Donovan & His "Master Tech", I had to deal with the owner of the dealership Charlie Secor, who had to keep the car an additional 5 days to get the car 100% again. He had to go through an embarrassment as he thought the car was done upon delivery to me. The tech had forgotten another set of light bulbs, making this the second time he did not inspect his work. AGAIN, the master tech failed to double check his work. I had to come back the next day, for a total of 10 Days for a 1.5HR job. BEYOND UNACCEPTABLE. The car was done 100% and It was delivered by the owner himself, Charlie Secor. Charlie is a great person, being in the business for a long time and cares about his brand and customer base. We had an informal meeting about all of this and I expressed my thoughts about this entire experience and I came up with a positive solution for the wasted time and headaches, I will wait for him to come through with his word. (Subaru of America was contacted about all this and they did not do anything to the dealership, only listened, and took notes. I was told this is between me and the dealership and they can't hold the dealer accountable.) EDIT 03/27/19 DEALERSHIP UPDATE: I have not heard back from the owner regarding any compensation for the poor service. I do not want to deal with these people ever again. SUBARU OF AMERICA UPDATE: Subaru of America did not contact me back with a solution about the entire issue. CAR UPDATE: After further inspection, The car was NOT 100% DONE. Today, I was washing my car since it's almost spring time. The front crash bar's foam that sits in between the bumper and crash bar for extra reinforcement, fell off and was found sitting on the bottom grill blocking the air flow to the radiators for cooling. Now, The car is running the risk of overheating. I thought I was done with this joke of service and now I am forced to contact a different dealership to get the job done properly to remove the bumper again to install the bumper foam back in it's place. This place should not be servicing ANY car, if you can't change head light units, light bulbs, and a bumper properly. NOBODY should trust this place with a bigger task such as oil changes or even engine rebuilds. PATHETIC. More
by Luis.Brito
Employees Worked With
Charlie Secor (Owner) 5 Stars Rating, John Donovan, Amanda Easom
February 27, 2019
Very poor communication. I had an appointment for a 7:30am drop off for a factory recall. I had dropped off the car the evening before. I was told it would be about a 3 hour r I had an appointment for a 7:30am drop off for a factory recall. I had dropped off the car the evening before. I was told it would be about a 3 hour repair. At approximately 2pm I attempted to contact the service dept. and reached an answering machine. I left my name, number and asked for a return call. I called a second time about 3pm with the same result. At approximately 3:45 I stopped by the dealer for an update and was told the work on my car had not even begun but was told it would be completed by COB that day. At about 4:50 pm I received a call from Secor informing me that my car wouldn’t be finished that day. Not the best service or communication by the dealer. More
by PAULDS54
Employees Worked With
I did not get the name of any service dept. employees.
February 24, 2019
2019 Legacy Secor’ staff is awesome. The experience was very professional. From the check in, to the Service and explanation. Curtesy from start to finish! Comfor Secor’ staff is awesome. The experience was very professional. From the check in, to the Service and explanation. Curtesy from start to finish! Comfortable area to wait. Simply Awesome! More
by GNILES58
Employees Worked With
Ed Utz and Mike Hobbs, Jay Fulton, John Donovan, Amanda Easom
