Back

Secor Subaru - Service Center

New London, CT

4.7
1,302 Reviews

1,302 Reviews of Secor Subaru - Service Center

Sort by
April 10, 2019

Why I love my Subaru Had my Outback serviced. Apparently a wheel bearing was the source of the increasingly loud howl coming from somewhere underneath. Secor technicians More

by MJB594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
Apr 11, 2019 -

Secor Subaru responded

What a great testimony! On behalf of all of us at Secor Subaru in New London I would like to thank you for sharing this excellent review about our dealership! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We look forward to working with you in the future and will share your review with our team. Respectfully, Julia Secor

April 09, 2019

Air Bag Recall Brought my 2012 Subaru Outback for AirBag Recall the service was great. Jay my service advisor was great on returning my calls and all repairs and iss More

by KAROLPONIKWICKI81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
Apr 12, 2019 -

Secor Subaru responded

On behalf of all of us at Secor Subaru in New London, I would like to thank you for sharing this 5 star review about our dealership! We are pleased that you enjoyed your Secor Subaru experience with Jay and that he responded in a timely fashion to your questions and by handling the repairs . We will be sharing your feedback with our team. Please come visit us again soon! Respectfully, Julia Secor

April 08, 2019

Great service! Many thanks for fixing my Suburu so quickly. I trust your service and skills. Jay and Lauren were excellent. I am a grandmother, and trust and good More

by ARNESON.KATHLEEN
Recommend Dealer
Yes
Employees Worked With
Jay Fulton, Lauren McGloin
Apr 12, 2019 -

Secor Subaru responded

Thank you so much for sharing your experience with Secor Subaru in New London, Lauren and Jay.. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear that we have earned your trust because we value your opinion. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

April 04, 2019

Engine lights on and noisy exhaust Lauren was very helpful. The problem was found very quickly and taken care of in a timely manner, Lauren also made sure if we had any problems to ca More

by DRTYSZKIEWICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 12, 2019 -

Secor Subaru responded

Thank you so much for sharing your excellent experience with Secor Subaru in New London and Lauren. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We know your time is valuable so we are glad to hear your problems were taken care of in a timely manner. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

April 04, 2019

Drive in appoints are great! Got my 1030AM appointment on line, drove right into the garage, had the assessment of my check engine warning done in 20 min, got the estimate and the More

by TFOLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton
Apr 12, 2019 -

Secor Subaru responded

Thanks for this amazing review for Secor Subaru in New London and Jay! We know how valuable your time is so we are working hard to make this a seamless experience from start to finish. Your opinion means a lot to us and we want every experience to be a 5 star event! We will let the team know they are on the right track by sharing this with them. Respectfully, Julia Secor

April 03, 2019

Everything done perfectly I had just returned from two months in Florida and needed an oil change and a thorough check of the car. I was able to schedule an appointment the da More

by SREILLY8083
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton, Lynette Rodriguez
Apr 12, 2019 -

Secor Subaru responded

Thank you so much for sharing your experience with Secor Subaru in New London, Lynette and Jay. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your Subaru and we hope to keep it running in excellent form. We know your time is valuable so we appreciate your taking the time to write us a great review. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

April 01, 2019

Great customer service I've always had a good experience with Secor's service. It seems they are still ironing out the wrinkles though in the new, "more efficient" check in More

by Kathy W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
April 01, 2019

Friendly and quick Great service! Needed to have some work done and was given a loaner car to use while mine was being worked on. The loaner was a beautiful new vehicle More

by VSchulz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Easom
Apr 02, 2019 -

Secor Subaru responded

Hearing that you had great service is the best thing we could hope for! Your recommendation means a lot to us connecting both our sales and service departments. Thank you for choosing Secor Subaru in New London. We look forward to serving you for many years to come! Respectfully, Julia Secor

March 30, 2019

Easy and accommodating Easy drop off, I was helped quickly and the waiting area was nice. The text updates on the progress of my service was appreciated. I liked that the wa More

by NICFINAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 02, 2019 -

Secor Subaru responded

Hearing that you had an easy and accommodating experience is excellent. Your recommendation means a lot to us. Thank you for choosing Secor Subaru in New London, and we appreciate the feedback on our customer features like the design of our waiting areas, work space and updates. We look forward to serving you for many years to come! Respectfully, Julia Secor

March 28, 2019

Friendly Service and Staff Both the service I received from Jay in your Service Department, and Larry in the Sales Department continue to impress me. Each of them were both help More

by ArleneJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Fulton
Apr 02, 2019 -

Secor Subaru responded

Thank you for responding positively to your experience with Secor Subaru and for bridging the fine work done in both our Sales and Service Departments. We look forward to working with you at Secor Subaru in New London for many years to come! Best, Julia Secor

...
101
...