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1,302 Reviews of Secor Subaru - Service Center
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April 24, 2019
Thanks I came in for an alignment and the service crew discovered one of my struts was bent. We were able to determine that it was damage done from a recent I came in for an alignment and the service crew discovered one of my struts was bent. We were able to determine that it was damage done from a recent accident that was not properly repaired. The service crew documented what they found and that helped me get the repair facility to correct it at their own cost. Much appreciated. More
by wrsweeney
Verified CustomerEmployees Worked With
Lauren McGloin
April 23, 2019
very efficient good records, good price, in and out quickly. Of course the Outback is a low maintenance economical car. Food wait area with study booths or TV room good records, good price, in and out quickly. Of course the Outback is a low maintenance economical car. Food wait area with study booths or TV room sepaartae More
by HEWHITE3
Employees Worked With
Lauren McGloin
April 23, 2019
A+ Customer Service! I am a new customer. The prior owner of my vehicle recommended you. I hesitated because your prices are higher than my auto guy I’ve been going to for I am a new customer. The prior owner of my vehicle recommended you. I hesitated because your prices are higher than my auto guy I’ve been going to for over 12 years ( and really trusted!). I decided to give you a try. Your customer service is the best I’ve ever experienced!!! So good that I guess I don’t mind having to pay more. I also like your multi-point inspection. I’m sold! (But I do feel a little like a traitor😳!) thank you for a great experience!😊👍 More
by GRIGGSIE
Employees Worked With
Amanda Easom, Lynette Rodriguez
April 21, 2019
Excellent customer service I needed to pick my car up after hours and the sales staff made that happen. I really appreciated that extra effort. I have tried getting my oil chang I needed to pick my car up after hours and the sales staff made that happen. I really appreciated that extra effort. I have tried getting my oil change at my favorite mechanic but he charges more. I asked about the auto dimming mirror not changing when I turn it on and off and was told it was working properly. If that is true it is a bad feature. The flip tab mirror on my last car was far more effective. More
by GIBBSD15
Employees Worked With
Sorry did not record names
April 13, 2019
Factory recall The recall was handled in a timely manner, and thanks for the wash. We combined this visit with a new car purchase. Thnaks to Rob, the Forester we wer The recall was handled in a timely manner, and thanks for the wash. We combined this visit with a new car purchase. Thnaks to Rob, the Forester we were interested in was ready and waiting for us to see. And Larry made sure my husband got the vehicle he wanted. More
by CROWHAVENUSA
April 11, 2019
Highly Professional As usual, Service Department gave excellent service for Takata recall. Combined with scheduled routine service, our Outback was ready and sparkling c As usual, Service Department gave excellent service for Takata recall. Combined with scheduled routine service, our Outback was ready and sparkling clean. This is the second Outback purchased from Secor, in no small part due to the excellence of the Service Department. More
by Mari Suter
Employees Worked With
Amanda Easom
April 11, 2019
Long wait time My appointment was for an oil filter change, tire rotation and recall software update. I was told it would take 1 hour and it actually took over 2 ho My appointment was for an oil filter change, tire rotation and recall software update. I was told it would take 1 hour and it actually took over 2 hours. In addition, I do not have the mileage information that had previously been displayed on my dashboard. Very disappointed. More
by LYNROB26
Employees Worked With
Lauren McGloin
April 11, 2019
Airbag recall This was quick and easy. Lauren got me in & out with a ride to work, then a ride back later. And a wash as well! This was quick and easy. Lauren got me in & out with a ride to work, then a ride back later. And a wash as well! More
by MAXS135
Employees Worked With
Lauren McGloin
April 11, 2019
Unfinished work My Outback was fully functional when I brought it in. When it left, the display between the speedometer and tachometer was blank. I had to call my sal My Outback was fully functional when I brought it in. When it left, the display between the speedometer and tachometer was blank. I had to call my salesman and dig through the manuals to get the display to duplicate the way it was when I drove in for service. The service was for a recall to fix the distance to empty display. Whoever loaded the software did not bother to test it or reset the display to its original settings. More
by BWiatr
Employees Worked With
April 10, 2019
Way too slow. I waited almost two hours for an oil change and tire rotation. I am new to the area and was planning on having my car serviced there. The price tag of I waited almost two hours for an oil change and tire rotation. I am new to the area and was planning on having my car serviced there. The price tag of over $100 with tax was tough to swallow, but I willing to pay the extra for the convenience. I used to pay $60 plus tax at my old dealership in Warwick, RI. It was also frustrating when no one came to explain why it was taking so long. I will not be returning. More
by CATMLIMA
Employees Worked With
I don’t know
