Seattle MINI - Service Center

Great support from Amy, Anthony. Thanks to Seattle MINI and BMW NA! Kudos to a service guy named Drew! Way far better customer support than pathetic Danielle I'm forced to face. Th Thanks to Seattle MINI and BMW NA! Kudos to a service guy named Drew! Way far better customer support than pathetic Danielle I'm forced to face. This is specifically about advisor Danielle, most unfriendly, rude service and uncomfortable that I have to encounter. Very shame to see that with my beloved Mini and Seattle Mini having to deal with her. Since the time I bought my Mini from SeattleMini, no one else ever service this car for any type of service outside of awesome Seattle MINI, however if I ever have to face her again, I'd rather have to consider go to somewhere else to service my Mini! Sorry most uncomfortable that ever had in my life with a customer service scenario. More

Jason and Bev (and supporting staff and technicians) were superb!! Thank you for making my Oxxie air conditioning issue and whole process quite painless 😀 superb!! Thank you for making my Oxxie air conditioning issue and whole process quite painless 😀 More

Jason was very professional. However disappointed service after spending $16k. Dealer had car for over two weeks and didn’t wash the car after the amount of repairs done. When I However disappointed service after spending $16k. Dealer had car for over two weeks and didn’t wash the car after the amount of repairs done. When I took the car in originally I requested to order a new key. The documents were provided but no key was ordered at the time? Had to reorder key again today. This morning received a call at 9am car was ready for pick up and when I arrived I had to wait about 45 minutes. Then after paying $16k walk out and find dealership did not wash the car. In the past the dealership would wash the car after serving. Attention to details would make someone feel a little better when spending this kind of money. More

The dealership for service was booked through July. They squeezed my car in for a flat tire replacement. Thank you They squeezed my car in for a flat tire replacement. Thank you More

The service quality of this dealership has gone downhill since Brandon left. It took them 3 hours to replace a tire when they told me it would be 1 hour. I didn’t even know it was done until I walked up and since Brandon left. It took them 3 hours to replace a tire when they told me it would be 1 hour. I didn’t even know it was done until I walked up and asked. No one came and got me. I sat there for three hours. More

Attentive informative kept me up to date covered service in video very clear on additional service needed in video very clear on additional service needed More

Prompt, friendly service. Thorough service with detailed explanations. Fair price. Been going to NW MINI since 2012. Thorough service with detailed explanations. Fair price. Been going to NW MINI since 2012. More

Extremely helpful knowledgeable and professional. The car was delivered when promised. A great Mini dealership! The car was delivered when promised. A great Mini dealership! More

Keep up the good work RYAN DRISCOLL. You are awesome 👍 really easy to work with. You are awesome 👍 really easy to work with. More

Darrell has been with me for years always very thorough very helpful and honest . . Not everybody is like that! Thanks Darrell! very helpful and honest . . Not everybody is like that! Thanks Darrell! More