Chrysler Dodge Jeep Ram of Seattle - Service Center

I forgot that I stopped coming to this service center over a year ago and was reminded why this last visit. I left with my media center broken by them without responsibility taken, and treated horribly b over a year ago and was reminded why this last visit. I left with my media center broken by them without responsibility taken, and treated horribly by the service manager my partner spoke to to try to resolve the issues. So here is the timeline of what went down. I went to get my oil changed and to have my media center diagnosed. To be clear, the media center was working in all ways, except for occasionally disconnecting when my phone was plugged into the USB. That is all that was wrong with it. After a $240 charge for a simple diagnostic to tell me it needs to be replaced completely and that they can do it for $1,066, they gave me back my wrangler with a dirty rag sitting inside the car and the radio blasting and an error screen on (without the keys nearby or without the car started). No one explained to me that it was not only now broken, but it was permanently on this error screen (even once the car was parked for hours without use which would drain my battery and force me to have to jump my car). This felt hugely irresposible to not explain this to me and when I asked for help, I felt dismissed and told I could either leave it overnight again or come back (after my ride had already left). Flash forward to the next day, I was given no call, no message. I tried to contact the service department for almost two hours to no avail. My partner called for me as I was needing to work and spoke with a service manager who was right off the bat, incredibly rude to my partner. When my partner asked for this to be prioritized since it was there since 7am the day before and I had to get my car back for a trip, he said something like, "why should we prioritize you over everyone else?". When she alerted him to the fact that my media center was working before and then was broken by them doing the diagnostic (their only remedy was to completely disconnect the radio by the way or have us pay $1,066 to replace it) he blatantly and rudely denied any responsibility for this issue. It was highly unprofessional and deeply disturbing that this is the way a manager would speak to a customer. My partner was speaking up for herself and for us at this point and he just doubled down and got even ruder. I was listening to the entire conversation with my jaw-dropped at his gross unprofessional behavior. After much debate with our service agent upon picking up the vehicle, we got a partial refund for the diagnostic. But now, I have a broken radio, cannot use my phone in the car, and have been forced to take the fuse out to keep the car battery from dying. I feel like I should have received a full refund for this huge mistake they've made and for the beyond poor customer service and treatment we received from the service manager. I now know for sure that I will never return to this location or servicing company ever again. You lost a loyal jeep wrangler customer for life. More

Check in was fast, i was out in 90 minutes. At home noticed settlings wew not reset. (Windshield wiper). If it was reset then, perhaps we have a problem that needs to be better diagnosed for fe At home noticed settlings wew not reset. (Windshield wiper). If it was reset then, perhaps we have a problem that needs to be better diagnosed for feedback when this indicator life is still showing after a service please confirm you actually didn't reset the functionality thank you. More

Quiet, peaceful- I just waited for my car to be ready, while I enjoyed some snacks while I enjoyed some snacks More

I had a 7:00 am appointment for an oil change, it took 3 hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and it took 2 minutes to install. The brake fluid change and alignment were recommended, after 3 hours forget it. I've bought 3 Jeeps from this dealership, what happened? Total lack of urgency, the service rep was pleasant and professional, obviously a management issue. I'll only be back when you get your act together, You probably should have spent the remodeling money on staff. More

Listened to me with what I needed done and did the work while I waited. Great service! while I waited. Great service! More

Communication and customer service was fantastic! Appreciate how kind accommodating your advisor was. Thank you! Appreciate how kind accommodating your advisor was. Thank you! More

Everything went smooth as always, you guys do a great job.. Selina did a wonderful job. 5 stars to her. :) job.. Selina did a wonderful job. 5 stars to her. :) More

The car seat heating problem has not been fixed after multiple attempts and each time confirming this is the final diagnostic. On top of all this I have been charged $2K for which problem persists multiple attempts and each time confirming this is the final diagnostic. On top of all this I have been charged $2K for which problem persists More

Very happy w the staff at Seattle Jeep Service. Chandler Owens was great in every way giving great info and recommendations. Chandler Owens was great in every way giving great info and recommendations. More

They could not finish the evaluation of the transmission because the truck has a collapsible camper that makes the truck to high to raise it.If they raised it as high as possible the mechanic would have to because the truck has a collapsible camper that makes the truck to high to raise it.If they raised it as high as possible the mechanic would have to crouch a little to get under the transmission. You know,no crouch rule! Called 3 times and always on hold for 10-15 .minutes. Big company like this could afford another telephone person. More