232 Reviews of Seattle Hyundai - Service Center
Considering the recalls and scheduling appointment delays i think the service dept should be open on weekends..waiting 2 to 3 months is insane when your car is not running. Wondering why dealer cant get part i think the service dept should be open on weekends..waiting 2 to 3 months is insane when your car is not running. Wondering why dealer cant get parts but my other service provider can..example vandalized ignition repair..staff is very curteous and helpful when you finally reach someone.. More
I had exceptional Service from Brian at Hyundai Seattle. I recently had the pleasure of working with Brian from the service center at Hyundai Seattle, and I couldn't be more impressed with the level of s I recently had the pleasure of working with Brian from the service center at Hyundai Seattle, and I couldn't be more impressed with the level of service he provided. Brian went above and beyond in every aspect, demonstrating outstanding communication skills that were not only clear but also timely. What truly stood out was Brian's proactive approach in keeping me informed throughout the entire process. He efficiently fielded all my questions and provided me with all the necessary details, making it easy for me to manage car hire and plan around expected completion dates. Brian's commitment to excellent customer service is commendable, and his efforts made what could be an otherwise stressful period a seamless and stress-free experience. I have owned 3 Hyundai's and never had a problem until my engine failed with this one. I was contemplating moving over to Nissan in 2024 but I think given my exceptional experience with the service team, and in particular with Brian, I will probably get another Hyundai. I highly recommend Hyundai Seattle, especially for the exceptional service delivered by Brian. His dedication and professionalism truly set a standard for outstanding customer service. Best wishes, Dayle Sampson More
This company is fast convenient courteous and keep you laughing at all times plus I throw a joke in there myself. Find any in every way necessary to fix whatever problem is wrong with the car. laughing at all times plus I throw a joke in there myself. Find any in every way necessary to fix whatever problem is wrong with the car. More
Called and Hyundai was booked until next February. Recommend to go to next door Jeep. Called and no one answered phone, left message and no one called back. Walked in and was able to make an appoin Recommend to go to next door Jeep. Called and no one answered phone, left message and no one called back. Walked in and was able to make an appointment and got it done. More
Brian went above and beyond the call. He replaced a missing dust cap on my front left headlight assembly without being asked. Service was quick and clean. I'd give Brian an 11. When I He replaced a missing dust cap on my front left headlight assembly without being asked. Service was quick and clean. I'd give Brian an 11. When I discovered this dust cap the next day, I went back to thank them for the extra service. I spoke to someone who was manning the front desk at the service department, sometime around noon, while Brian was out to lunch. He did all but call me a liar. He said he would 'bet his chili' (which he was eating at the time) that this didn't happen, and said that it must have been the 'headlight fairy'. I showed him the dust cover that I had purchased with the intention of installing it myself, because the front left cover had been missing for quite a while. I told him the front left assembly now had a cover on it, and I still had the cover I had purchased (I had it in my hand and showed it to him, along with the shipping packaging). I also told him of evidence that the assembly had been worked on. Again, he all but called me a liar. That part did not go down well with me. Sadly, I neglected to get this person's name. I hope that this reply will make it to the attention of upper management, for the benefit of both these gentlemen. More