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Seaside Chrysler Dodge Jeep Ram - Service Center
Seaside, CA
10 Reviews
10 Reviews of Seaside Chrysler Dodge Jeep Ram - Service Center
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October 18, 2022
A $200. diagnostic for what? You had AAA take your car in and the AAA driver told them what was wrong and showed them. A broken radiator hose and pointed out diagnostic for what? You had AAA take your car in and the AAA driver told them what was wrong and showed them. A broken radiator hose and pointed out the break area. So what is the diagnostic for? To me it's just another way to take advantage of people that you are so famous for. Time after time I have tried to use you because you are local. I like to support local businesses. It's to bad you don't care enough to give good service. Karma will hopefully catch up to you. More
by scott
Employees Worked With
service writer
October 30, 2021
Bad feeling in my stomach, dealing with this place , except the woman . Completely destroyed my old spoiler, ?dealing with Eddie his favorite word was NO .150.00 an hour, and destroyed my old spoiler . except the woman . Completely destroyed my old spoiler, ?dealing with Eddie his favorite word was NO .150.00 an hour, and destroyed my old spoiler . More
by Zuepalo
Employees Worked With
Other Employees :
Eddie will never deal with ever again, worst costumer service ever .ever question was answered with a no .
December 16, 2020
Service Dept worst ever. My vehicle is still under warranty and I have extended warranty and when I brought my vehicle for a warranty repair this dealership did a what a call it “duck tape” repair, wh warranty and I have extended warranty and when I brought my vehicle for a warranty repair this dealership did a what a call it “duck tape” repair, which didn’t even work. I took time off from work to get this done since they said they need the car for a full day and after all that my car was not fixed and in my opinion it got worse. I was of course upset and when I called the service Dept won’t even answer my call. They kept on hanging up on me. What a xxx... I had to call the sales Dept and I was assured that the GM will call me back but until now I have not received a call. I guess customer service for this dealership ends when they make a sale and get paid. After that your on your own. Even though you bough a brand new vehicle and you bought the expensive extended warranty. This dealership don’t honor warranty. This dealership does warranty with a duck tape repair.. More
by Juvyancheta6602
Employees Worked With
Service advisor, Service Manager
August 06, 2020
Service Mgr follow up: Right Hand does not know what Left Ha Update: 8/6/2020: Service Manager Michael Kem? called me back this morning and explained the procedure with FCA regarding the recall parts. He apologi Update: 8/6/2020: Service Manager Michael Kem? called me back this morning and explained the procedure with FCA regarding the recall parts. He apologized for the miscommunication and my botched appointment and said he will follow up personally, ensuring that the expectations his service department sets with me are being kept. Rating of 3 stars for now. I will update when service is complete. Called Seaside Chrysler Dodge for recall work on 7/24/2020. VIN and recall verified and work scheduled for 8/5. Asked about specific parts to be ordered. No problem. Confirmed on 7/27 that recall parts would be available for 8/5. No problem. Arrived 8/5, the part was not even ordered, since apparently I had been passed through to a call center (Jacob the first time, don't remember the name of the guy the second time) and somehow the call center did not order the part for the recall work for 8/5, but the guy on 7/27 looked into" the system" and said the part would be there, no problem. Needless to say I was not impressed. Service Advisor Anthony Andreson apologized, however that does not help with the 130 miles I wasted and the 2 hours I invested in the middle of the day. Next step will be for the part to be ordered on Monday 8/10, to arrive later that week (hopefully) and after it arrived, for them to call me to arrange for the appointment (not sure how much later that will be). For sure one week later than anticipated, but maybe even two weeks later. More
by Wolfgang. J.
Employees Worked With
Anthony Andreson, Jacob (call center?), Michael Kem
February 21, 2020
A recall on my van was needed for my sprinter to get my tags.. These guys refused to do the recall service due to them having to work on it for 4 hours without getting paid! ITS A RECALL!!! So buyer bew tags.. These guys refused to do the recall service due to them having to work on it for 4 hours without getting paid! ITS A RECALL!!! So buyer beware of this place not doing service on your vehicle if they are required! More
by eyevil
Employees Worked With
February 20, 2020
These guys are phenomenal! Was on a cross country trip from CO to CA and had a mishap a couple hours away. Called in and they said they could get me in next morning to have a look. Damage was way worse from CO to CA and had a mishap a couple hours away. Called in and they said they could get me in next morning to have a look. Damage was way worse than I though but they got the parts on order same day. Spent two “rough” days exploring the western coast and the truck was finished up with a new tranny and driveshaft for my 1200 mile ride home. Can’t thank these guys enough for helping a stranded racer and getting me back on the road!! Thank you especially Joe for your understanding and letting us store our trailer! It is much appreciated! More
by Tmeiners
October 12, 2018
Slimy and Untrustworthy I came here for service on my dodge dakota. I asked for diagnosis on my transmission and my clutch. 4 months and over $3000 later they returned my tru I came here for service on my dodge dakota. I asked for diagnosis on my transmission and my clutch. 4 months and over $3000 later they returned my truck in WORSE and UNSAFE condition. My transmission was not bolted in all the way and the wrong clutch was installed TWICE. They charged full price and refused to mediate the problem. I took them to court for a simple reimbursement no extra charge just paying me back for what they charged that did not work. They lied under oath saying they did nothing wrong which my other mechanic stated otherwise. More
by sofie13
Employees Worked With
Julian
March 29, 2018
Unwilling to stand by shoddy parts and work Had service done a little over a year ago to replace a clutch on my Jeep Wrangler. Warrantied 12 month, 12,000 miles. Less than 11,000 later it burns Had service done a little over a year ago to replace a clutch on my Jeep Wrangler. Warrantied 12 month, 12,000 miles. Less than 11,000 later it burns up just outside the 12 months and they were unwilling to do anything about it. They even used aftermarket parts in the replacement even, and not OEM, so I have no idea of the quality of what they put in. Previous clutch had lasted me over six times the distance and a decade more. I am the sole driver and have been since the car was bought NEW. I also have owned 2 previous manuals and not burnt a clutch out on them. There is no way I randomly changed driving habits to eat a NEW clutch. Person at seaside service department kept saying things like "well I've had a clutch last over 100k" like it was relevant to the conversation. If it wasn't on a the same year Jeep Wrangler, it doesn't matter. If you didn't have apparently shoddy 3rd rate after market parts put in, it doesn't matter. Then the GM said it shouldn't have even burnt out at 65k (when the previous one did). But BOTH kept saying its a wearable part and there is NOTHING they can do. PICK ONE. Either its supposed to last WELL OVER 11,000 MILES OR its a wearable part. From what they kept saying, sound like the former. I have only ever had dealerships work on my Jeep. I have been a loyal customer for 12 years now. I wasn't looking for full coverage, but some sort of "Well I guess we installed sup par parts, here is some partial reprieve for your troubles," on something that apparently should last me "100k" according to their man and lasted LESS THAN 1/5th THE LIFE OF THE OEM ORIGINAL. And since Seaside used aftermarket parts, you would think covering the cost of THOSE PARTS would be something the GM could do... but his "hands are tied" apparently. But instead I got a spiel about how there is nothing they can do and how someone can go out and burn up a clutch in a day, and it being wearable and how different people can wear them at different rates doing different things... But let me reiterate. Sole driver. Sole owner. Let me add- never offroad. Burnt out on the highway... when I wasn't shifting. Just popped out of gear and smoked up my car. SOOOO I fail to see how I could just burn a second clutch up. It was a bad part or bad install. But message received. Sell sometime in the next 10k miles before another clutch just dies on me and buy something 100% unrelated, because Seaside, and by extension Jeep as a whole, are neither willing nor able to stand by their service or products to any degree. Avoid this place like a plague. Apparently IT IS the plague for cars. More
by RobotEmu
Employees Worked With
Joseph, GM
August 02, 2017
Poor Service ! Took our 2013 Dodge Avenger in to have the door and widow electrical replaced on both sides. And apparently they pulled off the complete inside of the Took our 2013 Dodge Avenger in to have the door and widow electrical replaced on both sides. And apparently they pulled off the complete inside of the doors ? Well when they returned the car to us from the first visit, we noticed a noise and they didn't fix everything that we paid for ? Their excuse was, "Guess I just didn't remember or hear you good enough " ? It was on the paperwork ! So we had to take it in a second time and pay another $100 deductible, for something they forgot ? Wow 😳 !!! Anyway, our drivers side door was making a clicking noise. So I mentioned it to them. They said, " it has to be from something else?" Nothing else has been done or wrong with the vehicle ! So we got the car back after the second time and about a week later, I opened my door and the door caught onto the front fender and bent it in ! So we took it back and they said that the manager said that we must of been in a accident ???? Really, I hope that we would know if we were in a accident ? Anyway, it's now sitting in front of the house and just rusting away. We bought a new Jeep 🚙 from a reputable dealership ! Not from these quacks ! More
by MelRon17
Employees Worked With
Too many different people to even get a straight answer !
