Sears Imported Autos - Service Center

Outstanding customer service and knowledgeable staff. We felt secure knowing our car was repaired exactly as needed. Highly recommended! felt secure knowing our car was repaired exactly as needed. Highly recommended! More

Boris helped with my first Mercedes purchase and made the purchase process really streamlined and easy (He also made sure to answer all of my million questions). I recently managed to accidentally damage the purchase process really streamlined and easy (He also made sure to answer all of my million questions). I recently managed to accidentally damage the interior of the car and he went above and beyond to make sure that the interior could be repaired and look like new. The service was great and Boris made sure I was fully informed each step of the way along the repair process. I will definitely get my next car from Sears and from Boris. More

I purchased a GLE 350 from Sears Mercedes-Benz. I've had issues with the service reminder not telling me to get an oil change. In fact, it has not changed from day 1. It keeps telling me that I can drive issues with the service reminder not telling me to get an oil change. In fact, it has not changed from day 1. It keeps telling me that I can drive 10,000 before service. Had it in for service and of course got a $600 oil change to go along with it. I was assured that it was reset correctly yet it is not fixed. This alone is not the end of the world. The part that gets me is that Bill Blume in service tells me that he will "look into it" and get back to me. It has now been 3 weeks. No return phone call, no emails, no text messages. When I drove 4 hours 1 way to get my vehicle serviced, I had a simple $30 off coupon for the oil change. He thanked me for bringing this to his attention up front and not at the end. Although, even though I did this, he did not refund the money to me. When I spoke to Bill on the phone, he also said he would "Take care of it" Yet, I've seen nothing and he had not even called me back. I believe that part of it is that he spent more time trying to sell me the next 3 service calls in a package and wasn't focusing on why I was actually at the business for service. I would absolutely stay clear from Sears Imported Autos Mercedes-Benz for any type of service. My service is under warranty, it is not fixed and the service / communication is terrible. More

I was so impressed with the service I received from Jamison. He was attentive and respectful of my time. He took great care of me and I definitely will ask for him again. Jamison. He was attentive and respectful of my time. He took great care of me and I definitely will ask for him again. More

Always a great experience at Sears Imports. Thank you Bill for all your help with my service appointment. Bill for all your help with my service appointment. More

Excellent. Thank youAll work completed as expected and Excellent. Thank you All work completed as expected and in the time expected. I purchased my MB here and have had it serviced here. Very happy. Th Excellent. Thank you All work completed as expected and in the time expected. I purchased my MB here and have had it serviced here. Very happy. Thanks Happy New Year More

Service team is always easy to work with - getting new tires was no exception! Andrew made it a very easy experience!! tires was no exception! Andrew made it a very easy experience!! More

Jamison helped with replacing mirror insert even without having an appointment. Made sure it was covered under warranty. having an appointment. Made sure it was covered under warranty. More

Sears Imported Autos had my brand new G wagon for over a month and offered $300 compensation. They returned the car to me with the gas tank on reserve. We are extremely disappointed in their service. month and offered $300 compensation. They returned the car to me with the gas tank on reserve. We are extremely disappointed in their service. More

Always professional, courteous and precise!Love the Always professional, courteous and precise! Love the experience and the loaner cars given. Well done! Always professional, courteous and precise! Love the experience and the loaner cars given. Well done! More