Sears Imported Autos - Service Center

Horrible experience. I scheduled an appointment and dropped off my car and don't get any communication back for 2 days, even after calling 2 times to ask for an update. When we finally receive a call b dropped off my car and don't get any communication back for 2 days, even after calling 2 times to ask for an update. When we finally receive a call back we find out nothing has happened because the service rep we worked with was out. (Excuses... customers don't want to hear them. What does that have to do with having a car looked at? The mechanics look at the car, assign the car to another service rep... so someone has communication with the customer! Hello...) Finally the car is looked at and STILL we don't get any communication back. We have to constantly call to try to get updates (and no one is available to give an update). We finally scheduled and appointment with another dealer who actually looked at the car right away (just as most any place would) and within 3 hours we found out what was wrong. They fixed everything within 1.5 days (and at a much lower price). The only thing Sears Imports has going for them is the shuttle service. My driver (Jim Mickel) was polite, kind, and prompt. A model of excellent customer service IMO. Maybe the rest of the team could get some tips from Jim on what customer service means. I don't think I'll be going back. More

I have consistently found the dealership provides an excellent level of service. This time in particular, follow-up communication regarding the estimates was prompt and clear and the car was ready when excellent level of service. This time in particular, follow-up communication regarding the estimates was prompt and clear and the car was ready when promised. The cost of repairs has sometimes caught me off-guard, but I didn't buy this car because it was inexpensive but an investment in safety and quality engineering. More

i called the dealership service department to make an appointment to have a fog light re-seated in its housing and to check on a tire that was leaking air (very slowly). the light was re-seated, but doe appointment to have a fog light re-seated in its housing and to check on a tire that was leaking air (very slowly). the light was re-seated, but does not sit as sturdily as the factory light. they told me the tire had no problem, but they cleaned the rim. we'll see if that stops the leaking. the biggest issue is that these two things should have taken less than one hour, yet they had my car for 7+ hours. they never called to say the car was ready, i had to call to check. this is a pattern with this dealer who takes far too long to complete work and does not keep in touch with customers as progress is being made / work completed. how easy would it be to complete work on time and call when completed. keep a schedule, keep in touch. Both things cost nothing and go a very long way to service. More

A very difficult problem to detect was in fact isolated, addressed and very satisfactorly solved. Additionally During the course of the investigation concerning the failing blower motor I was kept advised o addressed and very satisfactorly solved. Additionally During the course of the investigation concerning the failing blower motor I was kept advised of the progress and my transportation needs were addressed by a clean loaned M/B. I reported to a telephone inquery from Sears concerning the situation that I was very satiafied. Thank you Glenn J Tabor More

Wonderful service and treatment. I had departed the delaership and had a turn signal that decided to quit. I returned to the service department and Reid corrected the problem immediately. He also gave delaership and had a turn signal that decided to quit. I returned to the service department and Reid corrected the problem immediately. He also gave me a few helpful hints with my car. More

I have never met a group of service managers so dedicated to making the painful aspect of getting your car serviced so pleasant! They are friendly, helpful, sympathetic and in a word fantastic. I wouldn' to making the painful aspect of getting your car serviced so pleasant! They are friendly, helpful, sympathetic and in a word fantastic. I wouldn't even think of bringing my car anywhere else. The service technicians are top notch, and I have never had a problem go unresolved, and have never had anything but remarkable experiences in keeping my cars running perfect and extending the life and value of my investment. Great job all the way around! More

customer service/response time was very slow and therefore, I could (will) not recommend this service department to anyone. Was thinking about buying a car, but will think twice as I saw a glimps therefore, I could (will) not recommend this service department to anyone. Was thinking about buying a car, but will think twice as I saw a glimpse of what I can only expect to be the standard level of service at this place. Lastly, the detail shop used removed money from the ash tray and neglected to put it back. More

Bill has been great to work with. He thoroughly explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has b explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has been no compromise to the maintenance of my vehicle and will return as needed to Bill and SIA. More

1. advisor his name is scott told me some info on the phone then l towed my car to them , after i paid for the towing they changed there mind and the price . i went to talk to scott about incorrect info. phone then l towed my car to them , after i paid for the towing they changed there mind and the price . i went to talk to scott about incorrect info.. he snapped and told me "that is it, take your junk car some ware els" . he was not nice at it all. 2. an other scott tried to fix the problem and he offers free towing or will pay me for the towing that i paid.but i told hem to talk with his manger about the price and about what happened with scott .. 3. they did not answer me i called but they let me Waite 2 days then they changed there mind again about the towing . 4. i asked about his manger he gave me his name and his number his name read Williamson , i called him . he told me he will not pay me any thing and he has 80 costumers every day and he does not care if he lose one . 5. they never apologized about what they did . More

I have had a mercedes for the last 5 years and I just bought a new e550 to replace my 05. Service have been fine. Although I have tried to get a copy of my service records on my 05 since I am selling m bought a new e550 to replace my 05. Service have been fine. Although I have tried to get a copy of my service records on my 05 since I am selling myself and I had asked them to mail me them 2 months ago and now asking for them to be faxed to me and they claim to have no problem doing this but I still don't have them to show my buyer. this is one of the simple things that should nt be this hard. The E550 will be serviced at maplewood. Sears is Ok but for most part but My other car being a Honda i get feel I get better service. More