Sears Imported Autos - Service Center

Another great experience at Sears Imports. Straightforward, honest approach, pleasant people, and cookies & coffee!. I drive 45 minutes out of my way to go to Sears Imports. Over the last 4 ye Straightforward, honest approach, pleasant people, and cookies & coffee!. I drive 45 minutes out of my way to go to Sears Imports. Over the last 4 years I have been very happy with them and intend to keep using them even now that my extended warranty has expired. I do have another MB dealer closer but I choose Sears. More

Reid and his team went well above the call of duty to resolve an extremely difficult GPS issue. He brought in his best technician and a Mercedes field engineer to work the problem. After hours of testi resolve an extremely difficult GPS issue. He brought in his best technician and a Mercedes field engineer to work the problem. After hours of testing and research, they identified the issue and corrected it to my satisfaction. I could have asked for nothing more from his team. More

Sears has the most beautiful service department you can imagine. Friendliness and service beyond compare. I have 3 Mercedes now. Ok, some say too many. I say in my 20s I worked 3 jobs - 80 hours a week. imagine. Friendliness and service beyond compare. I have 3 Mercedes now. Ok, some say too many. I say in my 20s I worked 3 jobs - 80 hours a week. Anyone want a contest? I'm now 71. I think it works out to 3 cents per hour for the Mercedes. More

Sears is a wonderful auto dealership. We are always greeted promptly and warmly. Service is excellent and while prices are higher it's worth it for a great quality automobile that is safe and a pleasur greeted promptly and warmly. Service is excellent and while prices are higher it's worth it for a great quality automobile that is safe and a pleasure to drive. More

Sears Imports of Wayzata, Minnesota is a 1st class class dealership in all respects! We have purchased several vehicles from them and have had them serviced there as well. dealership in all respects! We have purchased several vehicles from them and have had them serviced there as well. More

The employees in the service department are always professional, helpful and friendly. They make sure you understand the repairs that are needed and keep you informed while the vehicle is being servi professional, helpful and friendly. They make sure you understand the repairs that are needed and keep you informed while the vehicle is being services. The free loaners are great! More

The Sears staff is always very helpful and considerate in Service and Sales. I was very satisfied with my recent Service visit as Sears resolved a sudden problem with my right front brake. Once identified, Service and Sales. I was very satisfied with my recent Service visit as Sears resolved a sudden problem with my right front brake. Once identified, they called me right away to inform me of the issue, resolution and cost. I had use of a wonderful loaner vehicle while my car was being Serviced. They then called to inform me the vehicle was ready, final cost and coordinated when I could pick up the car. When I picked up the car, it was washed and cleaned. The whole transaction was simple, easy and seamless. Great dealership who understands client service. More

Horrible experience. I scheduled an appointment and dropped off my car and don't get any communication back for 2 days, even after calling 2 times to ask for an update. When we finally receive a call b dropped off my car and don't get any communication back for 2 days, even after calling 2 times to ask for an update. When we finally receive a call back we find out nothing has happened because the service rep we worked with was out. (Excuses... customers don't want to hear them. What does that have to do with having a car looked at? The mechanics look at the car, assign the car to another service rep... so someone has communication with the customer! Hello...) Finally the car is looked at and STILL we don't get any communication back. We have to constantly call to try to get updates (and no one is available to give an update). We finally scheduled and appointment with another dealer who actually looked at the car right away (just as most any place would) and within 3 hours we found out what was wrong. They fixed everything within 1.5 days (and at a much lower price). The only thing Sears Imports has going for them is the shuttle service. My driver (Jim Mickel) was polite, kind, and prompt. A model of excellent customer service IMO. Maybe the rest of the team could get some tips from Jim on what customer service means. I don't think I'll be going back. More

I have consistently found the dealership provides an excellent level of service. This time in particular, follow-up communication regarding the estimates was prompt and clear and the car was ready when excellent level of service. This time in particular, follow-up communication regarding the estimates was prompt and clear and the car was ready when promised. The cost of repairs has sometimes caught me off-guard, but I didn't buy this car because it was inexpensive but an investment in safety and quality engineering. More

i called the dealership service department to make an appointment to have a fog light re-seated in its housing and to check on a tire that was leaking air (very slowly). the light was re-seated, but doe appointment to have a fog light re-seated in its housing and to check on a tire that was leaking air (very slowly). the light was re-seated, but does not sit as sturdily as the factory light. they told me the tire had no problem, but they cleaned the rim. we'll see if that stops the leaking. the biggest issue is that these two things should have taken less than one hour, yet they had my car for 7+ hours. they never called to say the car was ready, i had to call to check. this is a pattern with this dealer who takes far too long to complete work and does not keep in touch with customers as progress is being made / work completed. how easy would it be to complete work on time and call when completed. keep a schedule, keep in touch. Both things cost nothing and go a very long way to service. More