Sears Imported Autos - Service Center

Our E320 Wagon was towed to Sears after its brake system completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by S completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by Sears and done in a timely manner. However, I didn't get a warm, friendly feeling from Sears' service department. Their newly remodeled store is beautiful, but it's very sterile and impersonal, and no one was very friendly when I went in to pick up the car. Maybe it was because our car had such a severe failure that no one wanted to talk to me about it. Nonetheless, I found this surprising. We've bought two very nice cars from Sears in recent years (including the wagon that was in for service), but I get the feeling that the environment has changed at Sears over the past couple years. Maybe I'm being over-sensitive, but it just doesn't seem like a friendly place any more. More

I have always had great experiences with this dealership. The service department is very knowledgable and are very exacting in their repair work, the mechanics appear to know their vehicles and zero in on wh The service department is very knowledgable and are very exacting in their repair work, the mechanics appear to know their vehicles and zero in on what needs to be done to arrive at a satisfactory conclusion. More

Sears has always been of great assistance to me in resolving any service or body work. They are competent, courteous and have been very accommodating. In this case, I ran over a lag bolt left from h resolving any service or body work. They are competent, courteous and have been very accommodating. In this case, I ran over a lag bolt left from highway construction. I called Sears to notify them of the flat tire and will be in shortly. They were ready to make the repair when I arrived and it was completed in short order. Great staff at a great dealership. More

Scott and Lance were both pleasant to work with. I dropped off my car the night before. Lance called me to tell me about additional recommended services based on my mileage. Both Scott and Lance fol dropped off my car the night before. Lance called me to tell me about additional recommended services based on my mileage. Both Scott and Lance followed up to explain more about the additional service. Scott helped me when I picked up my vehicle and was very courteous and personable. More

10 October 2011 A most sincere thank you to Sears 10 October 2011 A most sincere thank you to Sears Imported Autos for an outstanding job in servicing our car! I unequivocally recommend Sea 10 October 2011 A most sincere thank you to Sears Imported Autos for an outstanding job in servicing our car! I unequivocally recommend Sears Imported Autos - not only for the quality of their workmanship but, for their professionalism and personal service. A special note of gratitude to Josh and Joel in the service department. Many thanks, Joy F Los Angeles, CA 90064 More

I bought my ML550 because the service team at Sears is a class act. Staff always goes extra mile for you and always professional and courteous. I refer all freinds to service and MB's at Sears regardless class act. Staff always goes extra mile for you and always professional and courteous. I refer all freinds to service and MB's at Sears regardless of where they bought it! More

The people and service at Sears is second to none. Everytime I come in for service I feel welcome. The facilities are great, with business services, internet, food and drinks. I would recommend Sears Everytime I come in for service I feel welcome. The facilities are great, with business services, internet, food and drinks. I would recommend Sears to anyone. More

I was very pleased with the service I received and the manner the service writer respond to my concerns. He was very willing to explain the details of my problem and worked to have the repairs done in a s manner the service writer respond to my concerns. He was very willing to explain the details of my problem and worked to have the repairs done in a short period of time. More

First, I appreciate that the service department washed and vacuumed my car after providing oil change service. Second, the service department greeted me immediately as I pulled into the garage with zero w and vacuumed my car after providing oil change service. Second, the service department greeted me immediately as I pulled into the garage with zero wait. Third, everyone addressed me by my name, instead of "sir." More

Experienced unexpected tire problem during morning rush hour and went directly to dealer for repairs. Bill Blume took me in on busy Friday morning without appointment. Since flex service A was due in a mon hour and went directly to dealer for repairs. Bill Blume took me in on busy Friday morning without appointment. Since flex service A was due in a month I requested that be done too. My rush hour problem tire was repaired in just 2 hours and I was able to complete the Flex servicing too. Thanks for the great service. The new waiting area makes the process even easier as they have wireless connection for laptop or smart phone. Thanks, Matt More