Sears Imported Autos - Service Center

Customer service: I bought my new (to me) 2010 C-class this past fall from another dealership. When it needed service, I sort of sheepishly brought it to Sears (it is under warranty and they are a Merced this past fall from another dealership. When it needed service, I sort of sheepishly brought it to Sears (it is under warranty and they are a Mercedes dealership). They didn't bat an eye at my having purchased somewhere else, and in fact they went WAY over and above what my expectations were for work on the car. Pretty classy start. Work and price: There are a couple of noises that bothered me, and they tried their best to locate them, even going for a ride with me so that I could point them out. I was surprised when they didn't charge me for this. My understanding is that even when a car is under warranty, they are going to bill you for the time spent on the diagnosis, especially if, in the end, there isn't any problem that they can find (Turns out I am super-sensitive to the normal noises in this car). Well, these guys didn't charge me a nickel, plus they gave a me an identical C-class for a loaner overnight while they looked at my car. I am realizing that I should have just gone to Sears in the first place to buy the car. Overall: They could have said "you're crazy and you owe us $300 for listening for problems that aren't there", and instead they said "no charge, have a nice day, see you later". Can't say enough good about Sears. More

Having owned BMWs and Mercedes my entire driving career, the service I received this January 2012 with Reid Willemsen was the finest service I have EVER received. Period. My car was experiencing several per the service I received this January 2012 with Reid Willemsen was the finest service I have EVER received. Period. My car was experiencing several persistent and unexplained problems which were causing huge concern. My faith in the brand was waning. The way Reid handled the situation was extraordinary. My GL is driving like it's brand new with 49,000. He took full responsibility for the errors his service team had made and he singlehandedly made me a Sears customer for life. He was professional and compassionate which is a rare combination in the car world. Ave Green More

Great dealer, excellent service with high attention to detail and high touch, friendly, trustworthy and classy business operation. Very quality work, and reasonably priced, with many courtesys in additi detail and high touch, friendly, trustworthy and classy business operation. Very quality work, and reasonably priced, with many courtesys in addition that you don't find most places such as loaner vehicles, a beautiful wait area with refreshments and a lot more. MB in my opinion is the best, safest, highest quality vehicle on the road, and most people who drive them love, love, love them. When you have that kind of love, these people are the people you want caring for your car! More

I brought my car into Sears for front suspension work, having a previous estimate from another company. I had a frank conversation with Josh about the estimate, he was clear and prompt in following up on having a previous estimate from another company. I had a frank conversation with Josh about the estimate, he was clear and prompt in following up on my request for an estimate. I was called back more quickly than I expected, the price was fair and the job was completed sooner than I thought it would be. In the most simple terms, the experience exceeded my expectations. My family has purchased many cars from Sears over the years and I continue to be surprised and impressed with the professionalism at Sears. More

Excellent customer service. Repaired the problem efficiently, but also offered loaner vehicle during servicing period. The facilities are excellent, with working areas, Wi-Fi, drinks and snacks suc efficiently, but also offered loaner vehicle during servicing period. The facilities are excellent, with working areas, Wi-Fi, drinks and snacks such that working there during my wait was as productive as being in my office. More

The staff Sear's Imported Auto take such good care of my car for me that sometimes I think they are family. When I come in for routine service, I know that everything about my car is carefully checked, kee car for me that sometimes I think they are family. When I come in for routine service, I know that everything about my car is carefully checked, keeping my car in good condition and me safe. More

Great service & accomodations from this dealership. Josh was very helpful during my service visit. This has been experienced on multiple visits by both my wife & myself. Josh was very helpful during my service visit. This has been experienced on multiple visits by both my wife & myself. More

My issue is not yet resolved and I am not happy with the work ...nothing happened after waiting 3 hours at service center still have the same problem(hearing wind/air noise from outside) work ...nothing happened after waiting 3 hours at service center still have the same problem(hearing wind/air noise from outside) More

Great customer service. Al kept me informed on timing of the service. He also had me ride with Adam to listen for the radio issue so he could diagnose the problem. Comfortable waiting area with coffee and the service. He also had me ride with Adam to listen for the radio issue so he could diagnose the problem. Comfortable waiting area with coffee and magazines. TV monitor showing the cars getting worked on. More

I always get superb service at Sears Imports. I have had several Mercedes Benz vehicles. Sears Imports is a great operation, superior in every way. several Mercedes Benz vehicles. Sears Imports is a great operation, superior in every way. More