Sears Imported Autos - Service Center

Bill provided exceptional customer service. My visit was prompt. All contacts that day were very professional and extremely friendly and helpful. Thanks Sears Imports! Serious Class! prompt. All contacts that day were very professional and extremely friendly and helpful. Thanks Sears Imports! Serious Class! More

Bill always does a great job keeping me informed and explaining the service needed. When the work is done, it is consistently done right the first time. explaining the service needed. When the work is done, it is consistently done right the first time. More

did a terrific job as usual. took the car in dropped it off, took loaner the car was done within the time agreed they called me, I picked it up. Easy. off, took loaner the car was done within the time agreed they called me, I picked it up. Easy. More

Fantastic The buying experience was Fantastic. The Sales Professional was professional, patience, upfront, accommodating, and knowledgeable. The Business Manag The buying experience was Fantastic. The Sales Professional was professional, patience, upfront, accommodating, and knowledgeable. The Business Manager answer all of my question. Thank you Both... More

Service Repair and Customer Service The Service Department SUCKS! They schedule and don't infor you of the diagnosis fee! I'm so dissatisfied with Mercedes parts and service department , The Service Department SUCKS! They schedule and don't infor you of the diagnosis fee! I'm so dissatisfied with Mercedes parts and service department , that I will never purchase another or recommend any to purchase one. More

Overcharge $$$ on everything in service department. After the Service Director Josh Mills called me over a bad review I wrote on Google about Sears saying no to a free multi point inspection with a basi After the Service Director Josh Mills called me over a bad review I wrote on Google about Sears saying no to a free multi point inspection with a basic oil change. Josh said come back to us we will look your car over for free. I said that's great I'll bring it in but I told him I had the oil change done at Feldmann Imports and they found some repairs/service needed but I'll give you Sears imports a chance to get my business back. He didn't seem to like the fact I mentioned I was at Feldmann but I made an appointment for 12/21/17 that Josh set up since he called me! When I arrived at my appointment for just a multi point inspection nobody new what I was there for and the Service Advisor said I have to go talk to my boss see what's this about. We charge money to diagnose problems! He came back and said ok we are going to look your car over. Here is how the two Mercedes Dealerships compare! (I have written estimates from both dealers if anyone needs proof) Transmission flush $533.30 vs $467.05 at feldmann. Transfer Case Reseal $1,171.74 vs $950.99 at Feldmann. Oil leak at centrifuge cover right cam $332.40 vs $208.00 at Feldmann. Brake fluid flush $169.00 vs $149.00 at Feldmann. 4 Pirelli tires with install $1,034 vs $950.00 at Feldmann. Alignment $169.00 vs $149.00 at Feldmann. I saved $535.40 going to Feldmann mercedes! These issues have all been fixed on my Mercedes at Feldmann Imports. I just feel others should know that Sears Imports rips their clients off. Also Feldmann gave me a 2018 GLE loaner over Christmas which was awesome! Sears doesn't even give GLE loaners! FYI I bought my Mercedes CPO from Sears Imports 4 years ago because I live in the area and thought all Mercedes dealers were similar or the same! More

Sears, or nothing. Great customer service! Keith, the pre-owned manager helped me today when he could have easily said no. I missed something at delivery and he took c Great customer service! Keith, the pre-owned manager helped me today when he could have easily said no. I missed something at delivery and he took care of it, no questions asked. I was humbled. I have told my story to 3 others. This is a great company. Great people who do the right thing when they really did not have to. I will be back. More

Worst customer service and broken parts never purchase or get work done on your vehicle at Sears Imported Autos they treated me with absolute disrespect the whole month it took them to fix m never purchase or get work done on your vehicle at Sears Imported Autos they treated me with absolute disrespect the whole month it took them to fix my Mercedes. They would argue with me, deny my warranty on my vehicle, and lied about what they were/did about situations. In the end I was stuck with a bill when I had a warranty because they neglected to call it in, they also broke my shifter cover and blew a speaker in my car never even told me about it. But when confronted they told me " oh it's common we can't control that". I proceeded to try to come to some terms and the manager told me that this whole scenario is not his problem and he wants nothing to do with it and hung up on me! The most unprofessional company and group I've ever felt with by far. More

Shady I feel I was taken advantage of as a woman. I dropped off my husbands car and told Bill B that I didn't know anything about it and he needed to discu I feel I was taken advantage of as a woman. I dropped off my husbands car and told Bill B that I didn't know anything about it and he needed to discuss the prices and everything with my husband first before they did anything he kept talking to me about the car and I told him again to talk to husband. Apparently service didn't go well and I'm disappointed how it was taken care of . I don't feel the communication process was very good at all. Staff wasn't pleasant about situation . Will take business elsewhere in future.. More